Senior Quality & Performance Improvement Leader

Trinity Health Mid-Atlantic; United States; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

403(b) with match

PTO and Holidays

Job summary

Pittsburgh Mercy seeks a Senior Manager of Quality Performance Improvement to lead enterprise-wide quality initiatives, performance measurement, and organizational learning. You will partner with clinical, operational, and executive leaders to translate data into actionable improvements that advance safety, access, and outcomes.

This role drives governance, benchmarking, and continuous improvement, using Lean and PDSA approaches to deliver measurable results and sustainment across diverse

Qualifications

• Bachelor's degree in public health, healthcare administration, nursing, social or behavioral science, data analytics, quality improvement, health informatics, or a related field required; master's degree strongly desired.

Responsibilities

• Lead Pittsburgh Mercy's Quality Improvement Program and Annual Quality Plan, ensuring alignment with organizational priorities and continuous improvement objectives.
• Align quality priorities with organizational strategy, accreditation standards, regulatory requirements, payer expectations, and performance goals.
• Facilitate quality governance activities and provide strategic recommendations to executive leadership to drive organizational performance and accountability.
• Develop, implement, and maintain enterprise-wide performance measurement systems, dashboards, scorecards, and reporting structures.
• Establish and oversee standardized metrics, data definitions, and governance practices to ensure data accuracy, consistency, transparency, and informed decision-making.
• Analyze clinical, operational, financial, quality, workforce, safety, and patient experience data to identify trends, performance gaps, risks, and opportunities for improvement.
• Utilize internal and external benchmarks, industry standards, and best practices to evaluate organizational performance, identify improvement opportunities, and inform strategic decision-making.
• Establish proactive monitoring systems to identify emerging operational, quality, safety, workforce, access, and patient experience concerns before they are reflected in formal performance reports.
• Monitor incidents, grievances, adverse events, complaints, and other performance indicators to identify patterns, risks, and opportunities for intervention.
• Communicate findings, insights, and actionable recommendations to organizational leaders and support the development and implementation of effective response strategies and improvement initiatives.
• Improvement and Change Leadership Lead and facilitate enterprise-wide and cross-functional performance improvement initiatives that address strategic priorities, operational challenges, and organizational performance gaps.
• Apply proven quality improvement methodologies, including Lean, Plan-Do-Study-Act (PDSA), process mapping, root cause analysis, and other evidence-based approaches to drive measurable outcomes.
• Partner with leaders to develop and implement action plans, monitor progress, address barriers to execution, and sustain long-term improvements.
• Collaborate with clinical and operational leaders to advance patient and client safety, experience, access, outcomes, and health equity across the organization.
• Engage patients, clients, families, and staff in performance improvement efforts to ensure diverse perspectives are incorporated into the design, implementation, and evaluation of improvement strategies.

Skills

Quality Improvement Leadership

Data Analysis

Leadership

Communication

Problem Solving

Project Management

Cross-functional Collaboration

Virtual Collaboration

Education

Bachelor's Degree

Master's Degree

Job description

Pittsburgh Mercy seeks a Senior Manager of Quality Performance Improvement to lead enterprise-wide quality initiatives, performance measurement, and organizational learning. You will partner with clinical, operational, and executive leaders to translate data into actionable improvements that advance safety, access, and outcomes.

This role drives governance, benchmarking, and continuous improvement, using Lean and PDSA approaches to deliver measurable results and sustainment across diverse