Senior Quality Manager, Food Safety & Quality Excellence

Amazon; Austin (TX); On-site; USD 90,900 - 159,100; Full time

Job summary

Amazon in Texas is seeking a Senior Quality Manager for WWGS Private Brands to lead data-driven quality initiatives across food & beverage products and supplier networks. You will build monitoring systems, dashboards and KPIs, drive corrective actions, and collaborate with Product, Sourcing, Food Safety and Operations to ensure safety and customer satisfaction.

The role emphasizes analytical thinking, cross-functional leadership, and the ability to scale quality programs in a fast-paced

Qualifications

• Knowledge of Microsoft Office products and applications at an advanced level.
• Bachelor's degree.
• 5+ years of managing food safety and quality in a large-scale retail or manufacturing environment experience.
• Experience in root-cause problem solving.

Responsibilities

• Conduct data analysis of customer feedback data across all food & beverage categories and identify and prioritize improvement activities, working with cross-functional teams and suppliers as needed to drive solutions.
• Develop robust customer feedback monitoring mechanisms that mitigate and manage safety and compliance risks.
• Build dashboards or other mechanism to manage large data sets and enable business decisions.
• Identify, communicate, or elevate product quality risk areas using data and lead or support corrective actions.
• Navigate roadblocks and work with stakeholders and suppliers to drive solutions without compromising on product safety, compliance, or customer satisfaction.
• Define quality KPIs and develop mechanisms to track and report quality performance metrics.
• Build process flows, SOPs, and define and align on RACI for quality activities across cross-functional teams.
• Identify opportunities to improve or optimize our operations, mitigate repeat issues, develop guardrails to simplify decision making, utilize automation, and drive process efficiencies, including cost savings opportunities.
• Traveling as needed (up to 15%) to meet with suppliers and support production activities or quality investigations to resolution.

Skills

Microsoft Office

Data analysis

Root cause analysis

Communication

Problem solving

Cross-functional collaboration

Education

Bachelor's degree

Master's degree

Tools

SQL

Dashboard tools

Job description

Amazon in Texas is seeking a Senior Quality Manager for WWGS Private Brands to lead data-driven quality initiatives across food & beverage products and supplier networks. You will build monitoring systems, dashboards and KPIs, drive corrective actions, and collaborate with Product, Sourcing, Food Safety and Operations to ensure safety and customer satisfaction.

The role emphasizes analytical thinking, cross-functional leadership, and the ability to scale quality programs in a fast-paced