Senior Quality Lead - Product Quality & Improvement

Whirlpool, Inc.; Greenville (OH); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Whirlpool, Inc. in Greenville, OH seeks a Senior Quality Lead for KitchenAid to own quality metrics such as TCQ, CRR, SIR, and 5‑Star ratings, working with regional quality peers, manufacturing, and OEM partners. You will drive root‑cause analysis, containment, and proactive quality improvements, and manage the TCQ budget with global teams.

A Bachelor's degree and 5+ years in quality are required; Black Belt or SAP knowledge is preferred. The role is in‑person at the Greenville site.

Qualifications

• Bachelor's degree required.
• 5+ years of experience in quality (product, manufacturing, or supplier quality).
• Strong sense of accountability and personal commitment.

Responsibilities

• Drive reduction in overall consumer returns and deliver quality commitments for the NAR region.
• Lead proactive product quality improvements through systematic root-cause analysis and containment.
• Own the TCQ budget and work with the plant on regional financial outlook, delivering quality projects to plan.
• Serve as Communication Lead for regional quality issues to inform partners locally and globally.
• Identify warranty recovery opportunities and translate impact to global quality teams.

Skills

Quality Lead

Quality Analyst

Senior Quality Analyst

Project management

Communication

Cross-functional collaboration

Analytical skills

SAP

AutoCAD

Education

Bachelor's degree

Tools

SAP

AutoCAD

Job description

Whirlpool, Inc. in Greenville, OH seeks a Senior Quality Lead for KitchenAid to own quality metrics such as TCQ, CRR, SIR, and 5‑Star ratings, working with regional quality peers, manufacturing, and OEM partners. You will drive root‑cause analysis, containment, and proactive quality improvements, and manage the TCQ budget with global teams.

A Bachelor's degree and 5+ years in quality are required; Black Belt or SAP knowledge is preferred. The role is in‑person at the Greenville site.