Senior Quality Improvement Program Specialist

Department-of-State-Health-Services; Austin (TX); On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Job summary

Dept of State Health Services in Austin, TX seeks a Program Specialist V to lead quality assurance initiatives within the Quality Assurance Unit. The role involves coordinating projects, guiding teams, and maintaining key QA systems while supporting internal and external customers.

The position requires strong communication, analytical skills, and experience with quality improvement methods in a laboratory/public health setting. Regular hours and safety considerations apply.

Qualifications

• Three years’ experience coordinating/leading projects and/or assignments.
• Two years of customer service experience preferred.
• Experience with Microsoft Office (Outlook, Excel, PowerPoint, Word) preferred.
• Experience preparing reports, presentations, and/or documents for management review.
• Experience with Quality Improvement/Lean Six Sigma projects, preferred.
• Experience working in a public health and/or laboratory setting, preferred.

Responsibilities

• Administers and advises on Unit activities, aligning goals with agency plans.
• Leads and coordinates Quality Improvement Initiatives and teams.
• Supports internal and external customers with information and reports.
• Manages QA systems contacts with vendors and staff for troubleshooting.
• Supports laboratory safety culture and disaster readiness activities.

Skills

Project coordination

Customer service

Analytical thinking

Written communication

Time management

Quality Improvement

Education

Valid Driver's License

Job description

Dept of State Health Services in Austin, TX seeks a Program Specialist V to lead quality assurance initiatives within the Quality Assurance Unit. The role involves coordinating projects, guiding teams, and maintaining key QA systems while supporting internal and external customers.

The position requires strong communication, analytical skills, and experience with quality improvement methods in a laboratory/public health setting. Regular hours and safety considerations apply.