Senior Quality Coordinator

Stem-Search-Group; Spartanburg (SC); On-site; USD 90,000 - 110,000; Full time

Job summary

Stem-Search-Group in Spartanburg, SC is seeking a hands-on Quality Leader to manage a quality team on the floor, investigate issues, and drive corrective actions with cross-functional colleagues.

You will review daily issues across shifts, lead 8D/5-Whys investigations, perform SPC and Gauge R&R analysis, and mentor technicians while maintaining the site's quality system. Occasional travel to customers or suppliers is required.

Qualifications

• 2+ years leadership experience coordinating schedules and tasks for quality staff.
• 5+ years of overall Quality Assurance experience in fast-paced, high-volume manufacturing environments.
• Hands-on leadership of root cause investigations (8D, 5-Why, fishbone) and corrective actions.
• Strong knowledge of statistical process control, process capability analysis, and gauge R&R.
• Willingness to be on the production floor and interact with operators, auditors, and lab personnel.
• Experience communicating with customers on quality issues and acting as primary contact.

Responsibilities

• Oversee daily operations for a quality auditors across multiple shifts, directing follow-up based on data.
• Serve as primary contact for customer quality complaints and verify defects on the production line.
• Lead root cause investigations and drive corrective actions to closure.
• Perform SPC, process capability, and gauge R&R analyses to identify issues.
• Weigh in on release/hold decisions and communicate outcomes to customers.
• Support audits and maintain quality management system documentation.
• Conduct routine quality inspections and travel to customer/supplier sites as needed.
• Mentor and develop quality auditors/technicians and cover shifts as required.

Skills

Quality Leadership

Root Cause Analysis

Statistical Process Control

Process Capability

Cross-functional Collaboration

On-floor Coaching

Customer Communications

Education

Bachelor's degree with relevant coursework

ISO Internal Auditor certification

Job description

About the Opportunity

This is a hands-on quality leadership role for someone who enjoys being on the floor, investigating issues and solving problems alongside the team, rather than working from behind a desk all day. You'll be leading a quality team that takes real pride in what they do.

There's genuine room for growth here. This position is designed with long-term advancement in mind, and as the company continues to expand, it offers a clear path to greater responsibility for the right person.

What You'll Do

• Oversee daily operations for a quality auditors working across multiple shifts, reviewing open issues and directing follow-up based on inspection and measurement data.
• Serve as the primary point of contact for customer quality complaints, acknowledging issues, opening investigations, and personally verifying defects on the production line.
• Lead root cause investigations (8D, 5-Why, fishbone/Ishikawa) with cross-functional teams and drive corrective and preventive actions through to closure.
• Perform statistical review of quality measurement data, including process capability studies and Gauge R&R, to identify and correct process issues.
• Weigh in on release/hold decisions for affected product in collaboration with site leadership, and communicate outcomes directly to customers.
• Support internal, third-party, and supplier audits, and help maintain the site's quality management system documentation.
• Conduct routine quality inspections across the facility.
• Travel occasionally to customer or supplier sites to verify issues firsthand.
• Mentor and develop quality auditors/technicians, and step in to cover shifts when needed to keep production moving.

What We're Looking For

• 2+ years leadership experience, coordinating schedules and assigning tasks to quality auditors and technicians.
• 5+ years of overall Quality Assurance experience in fast-paced, high-volume manufacturing environments.
• Hands-on experience personally leading root cause investigations (8D, 5-Why, and/or fishbone), corrective and preventive actions.
• Strong working knowledge of statistical process control, process capability analysis, and gauge R&R.
• Comfortable spending real time on the production floor, working directly with operators, auditors, and lab personnel.
• Experience communicating directly with customers on quality issues, comfortable being a primary point of contact.
• A proactive, resourceful approach to problem-solving. Genuine curiosity and a willingness to actively dig into issues.
• Willingness to travel occasionally to customer or supplier locations when a situation calls for it.
• A college degree with relevant coursework is preferred.
• Relevant quality certifications (ISO Internal Auditor or similar) are a plus.