Senior Quality Engineer

STEM Search Group; Spartanburg (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

STEM Search Group in Spartanburg, SC is seeking a Quality Assurance leader for a fast-paced, high-volume manufacturing site. You will serve as the primary contact for customer quality issues, lead investigations, verify defects on the production line, and drive CAPAs with cross-functional teams.

You will mentor quality auditors, coordinate shift coverage, review data (SPC, Gauge R&R), and collaborate with site leadership on release decisions. Travel to customer or supplier sites as needed.

Qualifications

• 5+ years of quality assurance experience in fast-paced, high-volume manufacturing environments.
• 2+ years leadership experience, coordinating schedules and assigning tasks to quality staff.
• Hands-on leadership of root cause investigations (8D, 5-Why, or fishbone) and CAPA.
• Strong knowledge of SPC, process capability analysis, and gauge R&R.
• Comfortable on the production floor collaborating with operators, auditors, and lab personnel.
• Experience communicating quality issues directly with customers as a primary contact.
• Proactive, resourceful problem-solver with travel flexibility.

Responsibilities

• Serve as the primary point of contact for customer quality complaints, acknowledging issues, opening investigations, and personally verifying defects on the production line.
• Lead root cause investigations (8D, 5-Why, fishbone) with cross-functional teams and drive corrective and preventive actions through to closure.
• Coordinate daily operations for quality auditors across multiple shifts, reviewing open issues and directing follow-up based on data.
• Perform statistical review of quality data, including SPC and Gauge R&R, to identify and correct process issues.
• Advise on release/hold decisions for affected product with site leadership, and communicate outcomes to customers.
• Support internal, supplier, and third-party audits, and maintain site quality management system documentation.
• Conduct routine quality inspections across the facility.
• Travel occasionally to customer or supplier sites to verify issues firsthand.
• Mentor and develop quality auditors/technicians, stepping in to cover shifts when needed to keep production moving.

Skills

Root cause investigations

8D method

5-Why

Fishbone/Ishikawa

Statistical process control

Gauge R&R

Leadership

Customer communication

Job description

• Serve as the primary point of contact for customer quality complaints, acknowledging issues, opening investigations, and personally verifying defects on the production line.
• Lead root cause investigations (8D, 5-Why, fishbone/Ishikawa) with cross-functional teams and drive corrective and preventive actions through to closure.
• Coordinate daily operations for a quality auditors working across multiple shifts, reviewing open issues and directing follow-up based on inspection and measurement data.
• Perform statistical review of quality measurement data, including process capability studies and Gauge R&R, to identify and correct process issues.
• Advise on release/hold decisions for affected product in collaboration with site leadership, and communicate outcomes directly to customers.
• Support internal, third-party, and supplier audits, and help maintain the site's quality management system documentation.
• Conduct routine quality inspections across the facility.
• Travel occasionally to customer or supplier sites to verify issues firsthand.
• Mentor and develop quality auditors/technicians, and step in to cover shifts when needed to keep production moving.

What We're Looking For

• 5+ years of overall Quality Assurance experience in fast-paced, high-volume manufacturing environments.
• 2+ years leadership experience, coordinating schedules and assigning tasks to quality auditors and technicians.
• Hands-on experience personally leading root cause investigations (8D, 5-Why, and/or fishbone), corrective and preventive actions.
• Strong working knowledge of statistical process control, process capability analysis, and gauge R&R.
• Comfortable spending real time on the production floor, working directly with operators, auditors, and lab personnel.
• Experience communicating directly with customers on quality issues, comfortable being a primary point of contact.
• A proactive, resourceful approach to problem-solving. Genuine ​​ ​ ​  ​​ ​ ​ ​
• Willingness to travel occasional to customer or supplier locations when a situation