Senior Quality Assurance Tester/Engineer

Paycom - ATS; California, Northern (MO, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Accelera Solutions seeks a Senior Quality Assurance Tester/Engineer to lead testing for DoD IT programs, focusing on hardware and software validation within ServiceNow SAM Pro and HAM. This senior role requires active DoD secret clearance and strong Agile collaboration with Dev and IT teams.

You will design test strategies, execute end-to-end tests, and drive defect management across hardware, software, and ITAM workflows, ensuring data integrity and regulatory compliance in a complex enterprise

Qualifications

• Active DoD secret clearance is required.
• 10+ years of relevant experience; BA may be substituted by 5 years of experience.
• 5+ years of progressive QA or software/hardware testing experience.
• Minimum 2 years of dedicated testing within the ServiceNow platform (SAM Pro and HAM).

Responsibilities

• Develop comprehensive test strategies and test plans for hardware and software assets.
• Design, develop, and execute end-to-end test cases and scripts across hardware, software, and integrated systems.
• Lead Agile testing activities, participate in sprint ceremonies and backlog refinement.
• Test SAM Pro module functions: discovery, reconciliation, license compliance, and optimization recommendations.
• Test HAM module lifecycle: procurement, stockroom, deployment, refresh, disposal, data integrity, and CMDB integration.
• Manage defects via Jira or ServiceNow ITSM and report test progress to stakeholders.

Skills

DoD Secret Clearance

Quality Assurance

Hardware Testing

Software Testing

ServiceNow SAM Pro

ServiceNow HAM

Agile/Scrum

Jira / ServiceNow ITSM

Education

Bachelor’s degree in applicable field

Tools

Jira

ServiceNow ITSM

Job description

Senior Quality Assurance Tester/Engineer

Hot Job

Fully Remote Remote - Mc Lean, VA 22102

Description

This position is full-time remote and requires candidates hold an active DoD secret clearance.

Accelera Solutions is seeking a highly skilled and experienced Senior Quality Assurance Tester/Engineer supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. This role requires a deep understanding of comprehensive testing methodologies for physical hardware, associated software applications, and critical IT Asset Management (ITAM) processes. A specialized focus on validating the functionality, data integrity, and workflows within ServiceNow's Software Asset Management (SAM Pro) and Hardware Asset Management (HAM) modules is essential. The ideal candidate will thrive in an Agile environment, collaborating closely with development teams to deliver robust, high-quality solutions that meet stringent business and technical requirements.

Responsibilities

• Comprehensive Test Strategy & Execution
  • Collaborate with product, development, and IT teams to understand complex hardware and software requirements, user stories, and acceptance criteria within an Agile framework.
  • Design, develop, and execute detailed test plans, test cases, and test scripts for end-to-end solutions, encompassing hardware, software, and integrated systems.
  • Participate actively in Agile ceremonies (sprint planning, daily stand-ups, backlog refinement, sprint reviews) to ensure quality is embedded throughout the development lifecycle.
• Hardware Testing Expertise
  • Perform in-depth functional, performance, reliability, and compatibility testing on various hardware asset management functions, workflow and solutions.
  • Validate automated and manually maintained data related to hardware assets.
• Software Testing Proficiency
  • Conduct rigorous functional, regression, integration, system, and user acceptance testing for software asset management functionality, workflow, capabilities and solutions.
  • Identify, analyze, and document defects with clear, concise, and reproducible steps, managing their lifecycle effectively.
  • Ensure software solutions meet performance, security, and usability standards.
• ServiceNow SAM Pro & HAM Module Testing Specialist
  • Lead testing efforts specifically for ServiceNow's Software Asset Management Professional (SAM Pro) module
    • Validate software discovery, reconciliation processes, license compliance, and optimization recommendations.
    • Test software entitlement management, contract tracking, and financial aspects within SAM Pro.
    • Verify the accuracy of software usage data and reporting capabilities.
  • Lead testing efforts specifically for ServiceNow's Hardware Asset Management (HAM) module (part of ITAM)
    • Validate the end-to-end lifecycle of hardware assets (e.g., procurement, stockroom management, deployment, refresh, disposal) within HAM.
    • Ensure the accuracy and completeness of hardware asset data (e.g., serial numbers, models, locations, status).
    • Test integration points between HAM and other systems (e.g., procurement, CMDB, discovery tools).
    • Verify the integrity and consistency of data flowing between SAM Pro, HAM, and the CMDB.
    • Test custom workflows, reports, and integrations built upon the ServiceNow platform related to ITAM.
• Defect Management & Reporting
  • Utilize defect tracking tools (e.g., Jira, or ServiceNow ITSM) to log, track, and manage issues.
  • Generate comprehensive test reports, providing clear insights into test progress, defect status, and overall product quality to stakeholders.
• Test Automation (Preferred)
  • Contribute to the development, maintenance, and execution of automated test scripts and frameworks for both hardware and software, where applicable.
  • Integrate automated tests into CI/CD pipelines to support continuous quality.

Qualifications

Required

• Active DoD secret clearance.
• 10+ Years of relevant experience (Bachelor’s degree in applicable field may be substituted for 5 years of experience).
• 5+ years of progressive experience in Quality Assurance or Software/Hardware Testing roles.
• Proven, hands-on experience testing both hardware and software systems, demonstrating an understanding of their complex interdependencies.
• Minimum of 2 years of dedicated experience testing within the ServiceNow platform, with specific, demonstrable experience in testing:
• ServiceNow Software Asset Management Professional (SAM Pro) module.
• ServiceNow Hardware Asset Management (HAM) module (part of ITAM).
• Strong understanding of IT Asset Management (ITAM) principles and best practices.
• Expertise in various testing methodologies (functional, non-functional, integration, system, regression, UAT).
• Demonstrated experience working in an Agile/Scrum development environment.
• Proficiency with test management and defect tracking tools (e.g., Jira, ServiceNow ITSM).
• Exceptional analytical, problem-solving, and critical thinking skills with a strong attention to detail.
• Excellent communication (written and verbal), presentation, and interpersonal skills, with the ability to articulate complex technical issues clearly.

Accelera Solutions is an Equal Opportunity Employer/Veterans/Disabled