ServiceNow Quality Assurance Analyst/Tester

Jobvite, Inc.; United States; Remote; USD 95,000 - 110,000; Full time

Job summary

MetaPhase is seeking an experienced ServiceNow Quality Assurance Analyst to support a mission-critical U.S. Senate engagement.

You will lead QA and testing for ServiceNow applications, focusing on ATF, IT Asset Management capabilities, user acceptance testing, and release readiness. The role requires hands-on testing, test strategy development, and close collaboration with end users, developers, and stakeholders.

Qualifications

• Bachelor’s degree in IT, CS, IS, engineering, or related field.
• 5+ years in QA, software or application testing.
• Hands-on testing of ServiceNow applications in enterprise settings.
• Experience building and running ATF automated tests.

Responsibilities

• Design, execute, and maintain system, functional, regression, and UAT tests.
• Develop automated test scripts using ATF and other tools.
• Create test plans, cases, data, and traceability docs.
• Lead UAT with end users and document results.
• Identify, track, and verify defect resolutions with teams.
• Provide QA expertise across requirements, risk, and release readiness.

Skills

ATF testing

QA strategy

UAT coordination

Defect management

Test planning

Education

Bachelor’s degree

Tools

Jira

Azure DevOps

ServiceNow

Job description

At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business. Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it.

Together, we know our people are our difference—for our clients and our colleagues.

Are you ready to:

• Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?
• Learn and grow by taking advantage of every opportunity available to you?
• Be the difference and make it happen?

Role Summary

MetaPhase is seeking an experienced ServiceNow Quality Assurance Analyst / Tester to support a mission-critical U.S. Senate engagement. This role will lead quality assurance and testing activities across ServiceNow applications, with a particular focus on Automated Test Framework (ATF), IT Asset Management capabilities, user acceptance testing, and release readiness. The ideal candidate combines hands-on ServiceNow testing expertise with the ability to develop test strategies, engage directly with end users, resolve defects, and ensure solutions meet documented business and technical requirements.

What You Will Be Doing

• Design, implement, and execute system, functional, regression, integration, and user acceptance testing to validate requirements and system reliability.
• Develop, maintain, and enhance automated ServiceNow test scripts using Automated Test Framework (ATF)and other appropriate testing tools.
• Create test plans, test cases, test scenarios, traceability documentation, test data, and status reports for complex ServiceNow applications.
• Lead and coordinate UAT with end users, document results, manage feedback, and support successful acceptance of new functionality.
• Identify, document, prioritize, track, and validate resolution of defects while partnering with developers, business analysts, and stakeholders.
• Provide QA subject matter expertise throughout the development lifecycle, including requirements analysis, risk assessment, test design, release planning, and deployment readiness.

What We Need From You

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
• 5+ years of relevant quality assurance, software testing, systems testing, or application testing experience.
• Hands-on experience testing ServiceNow applications in enterprise environments.
• Experience developing and executing automated tests using ServiceNow Automated Test Framework (ATF).
• Experience supporting ServiceNow IT Asset Management, including Hardware Asset Management (HAM), Software Asset Management (SAM), and/or Enterprise Asset Management (EAM).
• Demonstrated ability to develop QA strategies and test cases, facilitate UAT, troubleshoot defects, communicate testing status, and support reliable production deployments.

Bonus Points

• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or other relevant ServiceNow certification.
• Experience testing ServiceNow integrations, workflows, business rules, catalog items, forms, reports, or custom applications.
• Experience working in Agile/Scrum delivery environments and participating in sprint planning, backlog refinement, demos, and retrospectives.
• Experience using defect and requirements management tools such as Jira, Azure DevOps, or similar platforms.
• Prior consulting or technology delivery experience supporting Federal Government or Legislative Branch clients.
• Experience creating reusable QA processes, automated testing assets, testing documentation, and continuous improvement recommendations.

Education Level

Bachelor’s degree (or higher) in Computer Science, Engineering, Information Systems or a related field is required.

Clearance Level

Ability to obtain Public Trust Required; U.S. Citizenship required (NO EXCEPTIONS)

Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $95K-$110k.

About MetaPhase

MetaPhase is a people-first, mission-driven consulting firm, repeatedly recognized as a top workplace. We blend strategy and technology to solve tough problems for federal clients.

We believe our people are our difference. Our teams bring together diverse perspectives, technical expertise, curiosity, and a commitment to exceptional client delivery. We value authenticity, collaboration, continuous learning, and the opportunity to create practical solutions that make a meaningful impact.

MetaPhase is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team:

MetaPhase is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or veteran status, or any other factors protected by federal, state, or local law.

Travel

None

Education Level

Bachelor’s degree (or higher) in Computer Science, Engineering, Information Systems or a related field is required.

Clearance Level

Ability to obtain Public Trust Required; U.S. Citizenship required (NO EXCEPTIONS)

Remote

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