Senior Quality Analyst

Akima, LLC; Williamsburg (KY); On-site; USD 70,000 - 90,000; Full time

Job summary

Akima via LDRM seeks a Senior Quality Analyst to monitor and analyze product and process performance, ensuring SOP and customer requirements compliance. You will collect data, trend results, and report to management, driving improvements to the Quality Management System.

You will collaborate with Training and Operations, identify training opportunities, conduct audits, and prepare performance reports while supporting corrective actions and root cause analysis.

Qualifications

• U.S. Citizenship required; Bachelor’s preferred.
• 4–6 years of admin, quality control, and/or visa processing experience.
• Advanced Excel skills and strong attention to detail.
• Excellent written and spoken English; strong communication.
• Strong organizational skills and professional work ethic.
• Ability to work independently and in a team.
• Ability to pass corporate background checks and obtain a U.S. Government Secret Clearance.

Responsibilities

• Collect, enter, track, trend, and report quality data.
• Review trends with management and implement corrective actions.
• Coordinate ad-hoc training using trend data.
• Conduct quality and audit inspections on products, services, processes.
• Provide feedback on flawed inspections or procedures.
• Maintain Quality Management Systems and communicate non-compliances.
• Suggest process improvements and root cause analyses.
• Prepare and present organizational performance reports.
• Administer defect disputes and resolve conflicts.
• Assist with Change Management and Operations activities.

Skills

Excel

Administration

Detail oriented

Communication skills

Independent work

Security clearance

Education

High school diploma

Bachelor's preferred

Job description

The Senior Quality Analyst is responsible for monitoring, measuring, and analyzing product and process performance results to ensure that work completed is consistent and compliant with Standard Operating Procedures and Customer Requirements. In conjunction with conducting audits, the position is responsible for tracking data, analyzing data, and looking for trends to report to contractor management. The Senior Quality Analyst will also monitor and recommend improvements to the Quality Management System and assist the Quality Unit in maintaining quality reporting, updating/editing quality processes as needed, assist with identifying training opportunities and set up of training sessions as needed.

Responsibilities

• Collecting, entering, tracking, trending, analyzing data and preparing and reporting data in meaningful ways.
• Meeting with management to review trends analyzed with corrective action plans to address trend errors in quality and processes.
• Works with the Training Unit on the need for ad-hoc training using the trend data as a base line for the creation of new refresher / targeted training.
• Conducts ad-hoc quality and audit inspections on products, services, and processes.
• Provides assessment / feedback if inspections or procedures are flawed in any manner.
• Monitoring and maintaining the Quality Management Systems; communicating with Operations supervisory and management staff regarding non-compliances.
• Recommending improvements in process, solutioning quality non-compliance trends through refresher training build-out and root cause analysis.
• Preparing, presenting, and communicating reports on organizational performance.
• Administer Defect Disputes; facilitate conflict resolution, execute necessary research.
• Assisting in related Change Management and Operations activities.

Qualifications

• U.S. Citizenship.
• High school diploma or equivalent (Bachelor's preferred)
• Administration, Quality Control, and/or Visa Processing experience (4-6 years preferred).
• Advanced computer skills with working knowledge in Excel.
• Detail oriented and high level of attention-to-detail.
• Strong administrative and organizational skills.
• Strong command of the English language both verbally and written.
• Excellent interpersonal and communication skills.
• Professional work ethic.
• Ability to work independently and as a member of the team.
• Ability to successfully complete a corporate background investigation, including credit and criminal checks.
• Ability to obtain and maintain a U.S. Government Secret Clearance.

Physical Demands

• While performing the duties of this job, the employee may occasionally be. required to stand; walk; sit; lift; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools, or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.

LDRM is a federal government contractor specializing in application processing support services. LDRM is a joint venture between two companies, DTSV and Lockwood Hills, a subsidiary of Akima. If you would like more information regarding LDRM please go to: www.ldrmllc.com.

DTSV and Lockwood Hills Federal, a subsidiary of Akima, are Equal Employment Opportunity employers

All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, national orientation, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Job ID

2026-25101

Work Type

On-Site

Company Description

Work Where it Matters

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders

LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers

LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office.

As an LDRM employee

You will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values.

• You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.