Senior Quality Analyst

Infinite Computer Solutions; New Jersey; On-site; USD 70,000 - 100,000; Full time

Job summary

Infinite Computer Solutions in United States (New Jersey) is seeking a Quality Analyst to develop test strategies and plans for Genesys Cloud CX and Dynamics 365. You will define multiple testing approaches and ensure traceability from requirements to test cases, while actively participating in Agile ceremonies.

You will log and manage defects in Azure DevOps, support UAT planning, and contribute to root-cause analysis to enhance software quality across enterprise SaaS platforms.

Qualifications

• 5+ years of Quality Assurance and Software Testing experience.
• 2+ years working on Contact Center, CRM, or Customer Service platforms.
• Experience testing enterprise SaaS applications.
• Experience supporting Agile/Scrum delivery environments.

Responsibilities

• Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions.
• Define functional, integration, system, regression, performance, and UAT testing approaches.
• Ensure traceability between business requirements, user stories, and test cases.
• Participate in requirement reviews and design walkthroughs to identify test scenarios early in the development lifecycle.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives.
• Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.)
• Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues.
• Support root cause analysis and recommend process improvements to enhance software quality.
• Support business users during UAT planning and execution.
• Develop UAT scenarios and scripts.
• Track UAT completion and sign-off activities.
• Participate in performance, load, and scalability testing.
• Validate system response times and user experience.

Skills

Quality Assurance

CRM Testing

SaaS testing

Agile/Scrum

Education

Graduate

Job description

• Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions.
• Define functional, integration, system, regression, performance, and UAT testing approaches.
• Ensure traceability between business requirements, user stories, and test cases.
• Participate in requirement reviews and design walkthroughs to identify test scenarios early in the development lifecycle.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives.
• Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.)
• Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues.
• Support root cause analysis and recommend process improvements to enhance software quality.
• Support business users during UAT planning and execution.
• Develop UAT scenarios and scripts.
• Track UAT completion and sign-off activities.
• Participate in performance, load, and scalability testing.
• Validate system response times and user experience.

Job Description

Quality Analyst

Key Responsibilities

• Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions.
• Define functional, integration, system, regression, performance, and UAT testing approaches.
• Ensure traceability between business requirements, user stories, and test cases.
• Participate in requirement reviews and design walkthroughs to identify test scenarios early in the development lifecycle.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives.
• Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.)
• Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues.
• Support root cause analysis and recommend process improvements to enhance software quality.
• Support business users during UAT planning and execution.
• Develop UAT scenarios and scripts.
• Track UAT completion and sign-off activities.
• Participate in performance, load, and scalability testing.
• Validate system response times and user experience.

Required Skills & Qualifications

• 5+ years of Quality Assurance and Software Testing experience.
• 2+ years working on Contact Center, CRM, or Customer Service platforms.
• Experience testing enterprise SaaS applications.
• Experience supporting Agile/Scrum delivery environments.

Qualifications

Graduate

Range Of Year Experience-Min Year

6

Range Of Year Experience-Max Year

8