Senior QA/QC Manager — Food Production & Compliance

Epicured Inc.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k)

Health, Dental, and Vision insurance

Meal discounts

Job summary

Epicured, Inc. is seeking a QA/QC Manager at our Staten Island facility to ensure every customer order meets quality, food safety and shipping standards.

You’ll lead quality control across fulfillment, verifying packing, documentation and diet requirements while partnering with Production, Fulfillment, Inventory and Shipping to minimize errors and improve customer satisfaction. You will serve as the final quality gate before shipment, oversee audits, track KPIs and drive corrective actions to

Qualifications

• 7+ years in Quality Assurance, Food Manufacturing, Fulfillment or Distribution.
• Experience managing a team of hourly employees.
• Track record of building consensus among team members.
• Food safety knowledge.
• Knowledge of GMPs.
• HACCP understanding.
• Ability to work in refrigerated environments.
• Strong attention to detail.
• Excellent organizational skills.
• Strong problem-solving abilities.

Responsibilities

• Serve as the final quality authority for all outbound customer orders.
• Manage random audit of completed orders throughout every shift.
• Track and report Key Performance Indicators and present quality metrics during weekly operations meetings.
• Monitor fulfillment lines ensuring all corresponding labels and boxes for orders are accurate.
• Ensure FIFO procedures are followed.
• Perform routine audits of and maintain documentation records for assembly lines, packing stations, shipping areas, ice packing procedures, inventory staging and finished pallet inspections.
• Investigate customer complaints, identify root causes and implement correction course.
• Develop corrective actions to reduce recurring issues.
• Conduct and maintain training for fulfillment employees on food safety, packing SOPs, quality standards, handling requirements, ice packing standards shipping accuracy and product identification.
• Maintain records including: daily QA inspections, box audit logs, shipping verification logs, temperature verification, corrective actions, customer complaint investigations and non -conformance reports.

Skills

Quality Assurance

Food Manufacturing

Team Leadership

GMPs

HACCP

Food Safety

Job description

Epicured, Inc. is seeking a QA/QC Manager at our Staten Island facility to ensure every customer order meets quality, food safety and shipping standards.

You’ll lead quality control across fulfillment, verifying packing, documentation and diet requirements while partnering with Production, Fulfillment, Inventory and Shipping to minimize errors and improve customer satisfaction. You will serve as the final quality gate before shipment, oversee audits, track KPIs and drive corrective actions to