Senior QA Lead: .NET & Genesys Integrations (Remote)

NTT Data Americas, Inc.; McKinney (TX); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) program

Flexible spending or Health Savings (H

AD&D insurance

Job summary

NTT DATA is seeking a Sr. QA Lead to drive end-to-end testing of .NET applications and Genesys integrations for the McKinney, Texas area with remote options. You will lead QA activities across API validation, test automation, and CI/CD, ensuring release readiness.

The ideal candidate has 8+ years in QA, 3+ years leading teams, experience with REST APIs, .NET, Genesys Cloud/Engage, and strong defect management in Agile environments.

Qualifications

• 8+ years of QA and software testing experience.
• 3+ years leading testing teams or large testing initiatives.
• Experience testing .NET applications, REST APIs, and enterprise integrations.
• Hands-on experience with Genesys Cloud, Genesys Engage, or other Genesys platforms.
• Strong understanding of contact center workflows, call routing, IVR, agent interactions, and reporting.
• Experience with API testing tools such as Postman or SoapUI.
• Experience with test automation frameworks and tools.
• Strong defect management and root-cause analysis skills.
• Experience working in Agile/Scrum environments.

Responsibilities

• Lead functional, integration, system, and user acceptance testing activities.
• Define and execute test strategies for integrations between .NET applications and Genesys Cloud/Genesys contact center solutions.
• Validate APIs, workflows, event-driven interactions, and data exchanges across systems.
• Develop and maintain test plans, test cases, and test execution reports.
• Coordinate testing activities across business, development, and infrastructure teams.
• Identify, track, and manage defects through resolution.
• Support test automation initiatives and CI/CD integration.
• Validate voice, routing, agent desktop, and customer interaction workflows within Genesys.
• Ensure quality standards and release readiness are achieved before production deployment.

Skills

QA leadership

QA testing

.NET

REST APIs

Genesys testing

Test automation

CI/CD

Agile/Scrum

Defect management

Education

Bachelor's degree in Computer Science or related field

Tools

Postman

SoapUI

Selenium/Playwright/Cypress

Job description

NTT DATA is seeking a Sr. QA Lead to drive end-to-end testing of .NET applications and Genesys integrations for the McKinney, Texas area with remote options. You will lead QA activities across API validation, test automation, and CI/CD, ensuring release readiness.

The ideal candidate has 8+ years in QA, 3+ years leading teams, experience with REST APIs, .NET, Genesys Cloud/Engage, and strong defect management in Agile environments.