Senior QA Engineer - AI Integrations & Customer Impact

HR Tech Job; San Francisco (CA); Hybrid; USD 145,600 - 218,400; Full time

Benefits offered by this job

Flexible Work Model

Diverse Workforce

Inclusive Hiring Experience

Job summary

HR Tech Job is seeking a Sr. Quality Assurance Engineer in San Francisco. In this role, you will work directly with software developers to address complex technical issues and improve product reliability. With 7+ years of experience, you'll support capabilities across diverse challenges in a dynamic environment.

This position emphasizes robust technical skills, particularly in JavaScript or Python, and strong customer service abilities. Join us to shape how AI tools are integrated within our platform.

Qualifications

• 7+ years of related work experience in QA or support engineering.
• Strong hands-on technical skills with JavaScript or Python.
• Excellent customer service and communication skills.

Responsibilities

• Support software developers with a range of issues.
• Own complex integration issues and sensitive partner escalations.
• Drive continuous improvement of support and quality processes.

Skills

Customer service

Communication

Troubleshooting API failures

Technical skills in JavaScript or Python

Analytical thinking

Education

Bachelor’s degree in Computer Science or related field

Tools

API documentation

AI coding tools (e.g., Claude Code, Codex)

Job description

HR Tech Job is seeking a Sr. Quality Assurance Engineer in San Francisco. In this role, you will work directly with software developers to address complex technical issues and improve product reliability. With 7+ years of experience, you'll support capabilities across diverse challenges in a dynamic environment.

This position emphasizes robust technical skills, particularly in JavaScript or Python, and strong customer service abilities. Join us to shape how AI tools are integrated within our platform.