Senior QA Analyst - Client Calls & Compliance

Real Estate Education Rocks; West Palm Beach (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary based on experience

Performance-based incentives

Paid time off and company holidays

Opportunities for growth

Job summary

Real Estate Education Rocks in West Palm Beach is seeking a detail-oriented Quality Assurance Representative. This critical role involves monitoring and evaluating client interactions to ensure compliance with company policies and regulatory standards. Candidates should have at least 2 years of QA experience in a call center, particularly within debt settlement or financial services, and possess strong analytical and communication skills. Offered benefits include competitive salary based on experience, performance-based incentives, and opportunities for growth within the organization.

Qualifications

• 2+ years of Quality Assurance experience in a call center environment, preferably in debt settlement.
• Strong understanding of debt settlement processes and compliance requirements.
• Familiarity with TCPA, FDCPA, and consumer protection regulations.

Responsibilities

• Monitor and evaluate inbound and outbound client calls for compliance.
• Review client files and communications for accuracy and completeness.
• Provide detailed QA feedback and scoring to representatives.

Skills

Quality Assurance experience in a call center environment

Attention to detail

Analytical skills

Constructive feedback and coaching

Communication skills

Tools

CRM systems

Call monitoring tools

Job description

Real Estate Education Rocks in West Palm Beach is seeking a detail-oriented Quality Assurance Representative. This critical role involves monitoring and evaluating client interactions to ensure compliance with company policies and regulatory standards. Candidates should have at least 2 years of QA experience in a call center, particularly within debt settlement or financial services, and possess strong analytical and communication skills. Offered benefits include competitive salary based on experience, performance-based incentives, and opportunities for growth within the organization.