Quality Assurance Auditor - Call Center Compliance

CONSUMER DEFENSE PARTNERS LLC; Boynton Beach (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

CONSUMER DEFENSE PARTNERS LLC is looking for a Quality Assurance Representative in Boynton Beach, Florida. In this role, you will monitor and evaluate client interactions to ensure compliance with company policies and regulatory standards. The ideal candidate will possess 2+ years of QA experience in a call center, strong analytical skills, and familiarity with debt settlement processes. The position offers competitive salary, performance-based incentives, and opportunities for advancement within a growing organization.

Qualifications

• 2+ years of Quality Assurance experience in a call center environment required.
• Strong understanding of debt settlement processes and compliance requirements needed.
• Familiarity with TCPA, FDCPA, and consumer protection regulations preferred.

Responsibilities

• Monitor and evaluate inbound and outbound client calls for compliance.
• Ensure adherence to company policies and regulatory requirements.
• Provide detailed QA feedback and scoring to representatives.

Skills

Quality Assurance in call center

Analytical skills

Detail-oriented

Communication skills

CRM systems

Tools

Call monitoring tools

Job description

CONSUMER DEFENSE PARTNERS LLC is looking for a Quality Assurance Representative in Boynton Beach, Florida. In this role, you will monitor and evaluate client interactions to ensure compliance with company policies and regulatory standards. The ideal candidate will possess 2+ years of QA experience in a call center, strong analytical skills, and familiarity with debt settlement processes. The position offers competitive salary, performance-based incentives, and opportunities for advancement within a growing organization.