Senior Public Service Training Architect

Conduent State&Local Solutions, Inc; City of Troy (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Conduent State & Local Solutions, Inc. in the United States seeks a seasoned Trainer IV to design and deliver advanced training for mission-critical government service operations, including transportation, public assistance, healthcare, and payment programs.

You will lead curriculum development, classroom and virtual instruction, and measure training impact through data analytics and KPIs, partnering closely with operations and quality teams to identify gaps and drive continuous improvement.

Qualifications

• Design and deliver advanced training for government service operations across programs.
• Lead curriculum development and multiple delivery modes (classroom and virtual).
• Measure training impact using data and KPIs to drive improvements.

Responsibilities

• Design and deliver advanced training for government service operations across programs.
• Lead curriculum development and multiple delivery modes (classroom and virtual).
• Measure training impact using data and KPIs to drive improvements.

Job description

Conduent State & Local Solutions, Inc. in the United States seeks a seasoned Trainer IV to design and deliver advanced training for mission-critical government service operations, including transportation, public assistance, healthcare, and payment programs.

You will lead curriculum development, classroom and virtual instruction, and measure training impact through data analytics and KPIs, partnering closely with operations and quality teams to identify gaps and drive continuous improvement.