Senior Learning and Development Trainer - Government Services

Conduent State&Local Solutions, Inc; City of Albany (NY); On-site; USD 95,000 - 140,000; Full time

Job summary

Conduent State & Local Solutions, Inc. seeks a seasoned Trainer IV to design and deliver advanced training for mission-critical government service operations, including transportation, public assistance, healthcare, and payment programs.

You will lead curriculum development, classroom and virtual instruction, analyze training needs, translate complex processes into clear materials, and measure impact with data and KPIs, partnering with operations and quality teams to drive continuous improvement.

Qualifications

• Design and deliver advanced training for mission-critical government service operations.
• Lead curriculum development, classroom and virtual instruction.
• Measure training impact through data and KPIs.

Responsibilities

• Analyze training needs and translate complex processes into clear learning materials.
• Partner with operations and quality teams to drive continuous improvement.
• Ensure staff deliver compliant, efficient, and customer-focused public services.

Skills

Curriculum development

Classroom instruction

Virtual instruction

Training measurement

Data-driven KPIs

Cross-team collaboration

Job description

Conduent State & Local Solutions, Inc. seeks a seasoned Trainer IV to design and deliver advanced training for mission-critical government service operations. In this role, you will lead curriculum development, classroom and virtual instruction, and performance-focused learning initiatives that support transportation, public assistance, healthcare, and payment service programs. You will analyze training needs, translate complex processes into clear learning materials, and measure training impact through data and KPIs. Partnering closely with operations and quality teams, you’ll drive continuous improvement, ensuring staff are prepared to deliver compliant, efficient, and customer-focused public services.