Senior PSA & Delivery Operations Lead
ServiceNow
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Job summary
ServiceNow is seeking a Delivery Operations professional to oversee Rocketlane PSA administration, project setup, and workflow hygiene. You will drive closed/won-to-project handoffs and system adoption across delivery teams, and coordinate staffing cadence, capacity planning, and partner-subcontracted delivery intake.
You will also build recurring dashboards for delivery health, forecast accuracy, and partner performance, and standardize cross-functional workflows to enable a repeatable delivery
Job description
ServiceNow is seeking a Delivery Operations professional to oversee Rocketlane PSA administration, project setup, and workflow hygiene. You will drive closed/won-to-project handoffs and system adoption across delivery teams, and coordinate staffing cadence, capacity planning, and partner-subcontracted delivery intake.
You will also build recurring dashboards for delivery health, forecast accuracy, and partner performance, and standardize cross-functional workflows to enable a repeatable delivery
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