Senior Provider Operations & Admin Specialist

University Hospitals Pain Management; Cleveland, Northern (OH, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

University Hospitals Pain Management seeks a Provider Secretary to deliver essential administrative support to assigned providers in a busy clinical setting. You will coordinate schedules, testing, and office procedures while ensuring high-quality service and patient communication.

Responsibilities include handling insurance eligibility and prior authorizations, dictation and correspondence, and assisting with onboarding of new providers.

Qualifications

• Experience in medical office administration is preferred.
• Excellent communication and customer service skills.
• Knowledge of handling patient information with confidentiality (PHI).

Responsibilities

• Provides primary administrative support to assigned providers.
• Coordinates schedules, office visits, procedures and testing per guidelines.
• Handles communications, phone calls and patient inquiries with professionalism.
• Assists with insurance eligibility, prior authorizations and medical necessity checks.
• Performs dictation, transcription and processing of letters and grant materials.
• Trains new secretaries and supports current staff as needed.
• Provides clinical support at onsite locations and onboarding for new providers.
• Performs general office duties and acts as backup for staff.
• Maintains PHI securely and complies with UH policies.

Job description

University Hospitals Pain Management seeks a Provider Secretary to deliver essential administrative support to assigned providers in a busy clinical setting. You will coordinate schedules, testing, and office procedures while ensuring high-quality service and patient communication.

Responsibilities include handling insurance eligibility and prior authorizations, dictation and correspondence, and assisting with onboarding of new providers.