Senior Proposal Manager - SLA

Hitachi; Raleigh (NC); On-site; USD 120,000 - 150,000; Full time

Job summary

HITACHI ENERGY USA INC in Raleigh, North Carolina, is seeking a Senior Proposal Manager for Service Agreements. You will lead the development of SLA offerings, pricing methodologies, and contract structures across North America, coordinating with cross-functional teams to deliver high-quality proposals.

The role requires 10+ years of proposal development experience, a degree in engineering or business, and the ability to manage complex commercial interactions with customers and internal

Qualifications

• 10+ years of proposal development experience.
• Strong technical and commercial acumen for complex service agreements.
• Experience coordinating across Service Sales, Operations, Product Management, Engineering, Finance and Legal.

Responsibilities

• Develop, standardize, and grow SLA and HMAX offerings across North America.
• Prepare strategic service agreement proposals and tenders.
• Coordinate inputs to deliver high-quality proposals and quotations.
• Develop pricing models for labor, travel, and parts with risk considerations.
• Support contract negotiations and customer presentations.
• Monitor industry trends to expand service portfolio.

Skills

Proposal management

Commercial acumen

Technical knowledge

Cross-functional collaboration

Education

Bachelor's degree in Engineering or Business

Job description

Location:

Raleigh, North Carolina, United States

Job ID:

R0143103

Date Posted:

2026-10-05

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Sales, Marketing & Product Management

Job Schedule:

Full time

Remote:

Yes

Job Description:

The Opportunity

As a Senior Proposal Manager for Service Agreements, you will manage the development, standardization, and growth of Service Level Agreements and lifecycle service offerings across North America. You will serve as the primary commercial and proposal contact for long-term service agreements covering substation assets, including high-voltage equipment, transformers, medium- and low-voltage switchgear, protection systems, and associated digital monitoring solutions. You will develop scalable offerings, pricing methodologies, proposal frameworks, and contract structures that support accurate and timely quotations. Working across Service Sales, Operations, Product Management, Engineering, Finance, Legal, and Business Development, you will combine technical knowledge, commercial judgment, proposal management experience, and customer-facing contract capabilities to support Hitachi Energy's HMAX and Service Agreement business.

How You'll Make an Impact

• Manage the development and optimization of SLA and HMAX offerings across North America.
• Develop standardized service packages, coverage models, commercial structures, and repeatable lifecycle service frameworks.
• Prepare strategic service agreement proposals and tenders aligned with customer priorities and business goals.
• Coordinate technical, operational, and commercial inputs to deliver consistent, high-quality proposals.
• Develop pricing models and methodologies for labor, travel, contingency, escalation, spare parts, and commercial risk.
• Evaluate agreement profitability and risk while validating pricing assumptions and margins with Finance and Operations.
• Support customer presentations, proposal reviews, contract negotiations, and commercial discussions.
• Monitor industry trends, service models, competitor offerings, and opportunities to expand the service portfolio.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Bachelor's degree in Engineering, Business, or a related field; equivalent experience may be accepted in place of a degree.
• 10 or more years of proposal development experience.
• Technical knowledge, commercial acumen, proposal management capabilities, and customer-facing contract experience.
• Ability to collaborate across Service Sales, Operations, Product Management, Engineering, Finance, Legal, and Business Development.

More About Us

• Opportunities to work on innovative technologies shaping the future of energy.
• A collaborative environment with experienced professionals.
• Access to learning platforms and career development programs.
• Attractive health and retirement benefits.
• Paid leave and flexible work arrangements.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities.

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Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.