Senior Proposal Manager - SLA

Hitachi Automotive Systems Americas, Inc.; Raleigh (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid leave and flexible work

Job summary

HITACHI ENERGY USA INC. is seeking a Senior Proposal Manager for Service Agreements to lead the development, standardization, and growth of SLA offerings across North America.

You will act as the primary commercial and proposal contact for long-term service agreements covering critical assets, shaping pricing, frameworks, and contract structures to enable timely quotations. Role requires coordinating across Service Sales, Operations, Product Management, Engineering, Finance, Legal, and Business

Qualifications

• Bachelor’s degree in Engineering, Business, or a related field; equivalent experience may be accepted in place of a degree.
• 10+ years of proposal development experience.
• Technical knowledge, commercial acumen, proposal management capabilities, and customer-facing contract experience.
• Ability to collaborate across Service Sales, Operations, Product Management, Engineering, Finance, Legal, and Business Development.

Responsibilities

• Manage the development and optimization of SLA and HMAX offerings across North America.
• Develop standardized service packages, coverage models, commercial structures, and repeatable lifecycle service frameworks.
• Prepare strategic service agreement proposals and tenders aligned with customer priorities and business goals.
• Coordinate technical, operational, and commercial inputs to deliver consistent, high-quality proposals.
• Develop pricing models and methodologies for labor, travel, contingency, escalation, spare parts, and commercial risk.
• Evaluate agreement profitability and risk while validating pricing assumptions and margins with Finance and Operations.
• Support customer presentations, proposal reviews, contract negotiations, and commercial discussions.
• Monitor industry trends, service models, competitor offerings, and opportunities to expand the service portfolio.

Skills

Proposal development

Commercial acumen

Cross-functional collaboration

Contract negotiations

Education

Bachelor's degree in Engineering, Business, or related field

Job description

Location: Raleigh, North Carolina, United States Job ID: R0143103 Date Posted: 2026-10-05 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Sales, Marketing & Product Management Job Schedule: Full time Remote: Yes

Job Description

The Opportunity As a Senior Proposal Manager for Service Agreements, you will manage the development, standardization, and growth of Service Level Agreements and lifecycle service offerings across North America. You will serve as the primary commercial and proposal contact for long‑term service agreements covering substation assets, including high‑voltage equipment, transformers, medium‑and low‑voltage switchgear, protection systems, and associated digital monitoring solutions. You will develop scalable offerings, pricing methodologies, proposal frameworks, and contract structures that support accurate and timely quotations. Working across Service Sales, Operations, Product Management, Engineering, Finance, Legal, and Business Development, you will combine technical knowledge, commercial judgment, proposal management experience, and customer‑facing contract capabilities to support Hitachi Energy’s HMAX and Service Agreement business.

How You’ll Make an Impact

• Manage the development and optimization of SLA and HMAX offerings across North America.
• Develop standardized service packages, coverage models, commercial structures, and repeatable lifecycle service frameworks.
• Prepare strategic service agreement proposals and tenders aligned with customer priorities and business goals.
• Coordinate technical, operational, and commercial inputs to deliver consistent, high‑quality proposals.
• Develop pricing models and methodologies for labor, travel, contingency, escalation, spare parts, and commercial risk.
• Evaluate agreement profitability and risk while validating pricing assumptions and margins with Finance and Operations.
• Support customer presentations, proposal reviews, contract negotiations, and commercial discussions.
• Monitor industry trends, service models, competitor offerings, and opportunities to expand the service portfolio.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Bachelor’s degree in Engineering, Business, or a related field; equivalent experience may be accepted in place of a degree.
• 10 or more years of proposal development experience.
• Technical knowledge, commercial acumen, proposal management capabilities, and customer‑facing contract experience.
• Ability to collaborate across Service Sales, Operations, Product Management, Engineering, Finance, Legal, and Business Development.

More About Us

You will have opportunities to develop your capabilities while contributing to the future of energy services. Opportunities to work on innovative technologies shaping the future of energy. A collaborative environment with experienced professionals. Access to learning platforms and career development programs.

• Attractive health and retirement benefits.
• Paid leave and flexible work arrangements.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment Opportunity Hitachi is an Equal Employment Opportunity (EEO) employer.

We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities.

Accessibility and reasonable accommodation

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability.

You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi’s Global Data Privacy Notice.

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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