Senior Property Operations Manager — Associations & Residential

Altus Property Partners; Chicago (IL); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Leadership growth opportunities

Exposure to high-level operations

Job summary

Altus Property Partners is seeking a senior operator to lead day-to-day property operations across multifamily, HOA/Condo, and scattered-site portfolios in Chicago. You will own owner and resident relationships, oversee vendor contracts, and drive leasing performance while shaping scalable systems with an investor-first mindset.

The role requires 5+ years in residential property management, a tech-forward approach, and fluency with AI-enabled tools.

Qualifications

• Minimum 5+ years in residential property management.
• Strong leadership and team coordination experience.
• Proven ability to manage client and resident relationships.
• Excellent organizational skills and attention to detail.
• Effective written and verbal communication skills.
• Willingness to embrace AI and modern ops tools.

Responsibilities

• Oversee day-to-day property operations across MF, HOA/Condo, and scattered-site portfolios.
• Manage owner, board member, and resident relationships.
• Oversee vendor relations, negotiations, and service contracts.
• Drive leasing performance, occupancy goals, and unit marketing.
• Develop budgets, provide financial oversight, and coordinate reporting.
• Lead process improvements and ensure team accountability.
• Ensure compliance with Illinois landlord-tenant, fair housing, and HOA laws.
• Support capital projects, documentation, notices, inspections.

Skills

AI adaptability

Leadership

Relationship management

Organizational skills

Written & verbal comms

Tech-forward mindset

Tools

Buildium

Property Meld

Microsoft Teams

CRM Systems

Microsoft Office

Job description

Our Division Altus Property Partners, under Altus Investment Group, is a tech-forward, property management company operating across Chicago and surrounding markets (looking to expand nationwide) + Recently expanded to Tampa, Florida. We manage 750+ units, 30+ HOA and condo associations, multifamily buildings, and scattered-site single-family portfolios, maintenance and renovation operations and investor-focused property operations, with a 16-person team and a 5.0 Google rating.

What makes us different

We are not a traditional property management company. Most management companies react. We build systems, integrate technology, and operate with an investor's mindset on every decision. We take pride in making a positive impact on the people in the communities we represent.

We specialize in:

• Residential multifamily management
• Condo and homeowners association management
• Scattered-site single-family portfolios
• Maintenance and renovation operations
• Investor-focused property operations

Today, we manage over 750 units and are actively scaling.

We are looking for a high-level operator and leader who thrives in fast-paced environments, understands how to manage complexity, and wants to grow into a major leadership role within a rapidly expanding company.

This is not a traditional property management role.

This is an opportunity to help build and shape the future of a modern property operations company.

Who We're Looking For

We need a high-level operator and leader who doesn't just react to problems — but builds the systems, leads the teams, and drives the accountability that prevents them. Someone who is:

• Growth-minded and self-driven
• Operationally strong and highly organized
• Calm under pressure with a process-first mentality
• A strong communicator who takes full ownership
• Committed to service, execution, and long-term impact

If you want to grow into a major leadership role within a scaling real estate company, this is your opportunity.

You are highly adaptable and excited about leveraging technology and AI to improve communication, operational efficiency, accountability, and resident experience.

What You'll Own

• Day-to-day property operations across multifamily, association, and scattered-site portfolios
• Owner, board member, and resident relationship management
• Vendor relations, negotiations, and service contract oversight
• Leasing performance, occupancy goals, and unit marketing
• Budget development, financial oversight, and reporting coordination
• Operational workflow improvements and team accountability
• Compliance with Illinois landlord-tenant, fair housing, and HOA regulations
• Documentation, notices, inspections, and capital project support
• Building scalable systems as the company continues to grow

Qualifications

• Strong AI and technology adaptability required.
• 5+ years of residential property management experience
• Experience with multifamily and/or HOA/Condo portfolios preferred
• Proven leadership and team coordination skills
• Strong client and resident relationship management
• Knowledge of Illinois landlord-tenant and fair housing laws
• Exceptional organizational skills and attention to detail
• Strong written and verbal communication
• Tech-forward mindset with willingness to embrace AI and operational tools

Preferred: Buildium | Property Meld | Microsoft Teams | CRM Systems | Microsoft Office Suite

Bilingual English/Spanish is a plus.

We operate with an investor-first mindset and a people-first approach. Every decision is filtered through an owner's lens, not just a property manager's checklist. We're actively integrating AI, optimizing processes, and elevating how property management is delivered across Chicago.

We are a highly tech-forward company actively integrating AI into property management operations, communication, maintenance coordination, customer service, leasing, and workflow systems.

Candidates should be comfortable rapidly learning and implementing modern AI tools and operational technologies beyond basic ChatGPT usage.

Transparency isn't a buzzword here, it's infrastructure.

This is a company for people who want to grow, contribute, and help build something meaningful.

Compensation and Benefits

• Competitive compensation based on experience
• Real leadership growth opportunities
• Exposure to high-level operations and portfolio expansion

This is a full-time, in-person/hybrid role based in Chicago, IL.

If you're a driven operator ready to grow into leadership and make a real impact on how a modern property management company is built, we'd love to connect.