Senior Property Manager, Multifamily (Multi-Site)
(https://careers.cushmanwakefield.com/)
Job Description Summary
The Multifamily Senior Property Manager oversees an assigned portfolio or a multi-faceted property in a designated geographic area. This position works closely with the ownership group to provide consistency in operations throughout their portfolio as well as provide a single point of contact for the client.
Job Description
ESSENTIAL JOB DUTIES:
- Operations - Ensuring the smooth running of each community in partnership with the Asset Manager and Regional Property Manager. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
- Customer service - Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
- People development - Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, in order to maximize their engagement and minimize turnover.
- Marketing - Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs.
- Leading by example - Instilling, maintaining, and modelling the mission to be the best national management company.
- Supervise day-to-day operations of entire on-site team, ensuring that all policies and procedures are being followed.
- Maintain effective on-site staff through interviewing, hiring, and terminating as necessary.
- Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
- Manage and maintain all aspects of overall community budget and finances
- Work with leasing staff to ensure that leasing/marketing goals are being met.
- Maintain positive relations with all community vendors.
- Coordinate special projects as requested by supervisor.
- Perform any other related duties as required or assigned.
COMPETENCIES:
- Must be able to travel to multiple property sites on a regular basis; ability to travel to offsite locations for meetings
- Must be detail oriented and able to focus with frequent interruptions
- Experience in supervisory role and managing staff
- Experience in writing and maintaining budgets
- Maintains confidence and protects operations of business by keep information confidential
- Must be detail oriented and able to focus with frequent interruptions
- Proficient in Yardi property management software or other similar property management software
- Oversee entire staff within assigned portfolio
IMPORTANT EDUCATION
Bachelor's Degree required
IMPORTANT EXPERIENCE
- 8+ years of on-site Multifamily Property Management experience required.
- Strong preference for prior luxury / Class-A property experience in New Jersey.
- Strong preference for prior multi-site experience at the Property Manager level.
- New Jersey leasing license required to attain within 90 days of hire, if not current upon hire.
ADDITIONAL ELIGIBILITY QUALIFICATIONS
- CPM, RPA, or CSM designation or in process
- Possess NJ real estate license
- Strong knowledge of finance and building operations
- Ability to analyze, prioritize, and delegate
- Ability to effectively manage a team of professionals, including both employees and vendors
- Previous experience in analyzing and negotiating commercial lease and/or contract language
- Advanced knowledge of Microsoft Office Suite
COMPANY BENEFITS
- 120 Hours Paid Time Off annually; prorated upon hire
- 40 Hours Sick Time annually; prorated upon hire
- 2 Volunteer Days annually to give back to causes important to you and your community
- 12+ Company Holidays annually
- Paid Parental Leave to support you and your family
- Medical, Dental, Vision & Life Insurance, along with supplementary benefit options, including pet insurance, pre-tax spending accounts, and early access to pay, to support your health and wellbeing
- Company Discounts Program offering savings with many major retailers and service providers
- Personal & Professional Development Resources, including access to LinkedIn Learning, for continued learning and growth
- Employee Assistance Program & Counseling Services offering confidential guidance and resources when you need them
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need t