Senior Property Manager

Renters Warehouse; Tempe (AZ); On-site; USD 60,000 - 70,000; Full time

Job summary

Renters Warehouse in Phoenix, AZ is seeking a Senior Property Manager to lead the Phoenix office's property management operation and report to the Regional Head of the West. The role may involve serving as the designated broker for licensed activity in Arizona, if the candidate holds an AZ broker license.

This is a working leadership position, directing two or more full-time staff inside the office. Base salary ranges from $60,000 to $70,000 with potential for additional variable compensation,

Responsibilities

• Lead property management in the Phoenix office, running day-to-day operations including owner/resident communication, maintenance coordination, renewals, move-outs, and collections follow-up.
• Ensure licensed activity stays compliant with the designated broker and Arizona law, maintain brokerage records, support audits and legal inquiries.
• Protect client funds, ensure trust accounts and processes are followed, coordinate with central accounting and vendors, and disclose conflicts of interest.
• Maintain fair housing compliance, provide required training, and supervise operations with HR and Legal.
• Keep rental registrations current and manage the assessment of security deposits and evictions with proper oversight.
• Lead and develop the office team to maintain high service levels and operational efficiency.

Job description

Summary

RENOSY by Renters Warehouse manages single-family rental homes for individual investor-owners across multiple U.S. states. Reporting to the Regional Head of the West, the Senior Property Manager leads the property management operation of the Company's Phoenix, Arizona office. If the person in this role holds an Arizona broker license, the Company may also assign them to serve as its designated broker for its licensed activity in Arizona. This is a working leadership role: the position leads from inside the work. The primary duty of this position is the management of the Phoenix office's property management operation, a customarily recognized subdivision of the Company, and the position customarily and regularly directs the work of two or more other full-time equivalent Company employees.The Company operates on AppFolio as its system of record and LeadSimple as its CRM. Pricing and fee schedules, management agreement and lease templates, and the trust accounts are set and maintained centrally; this position applies them consistently in the office. Licensed activity in the office is carried out under the supervision of the Company's designated broker as Arizona law requires. No business instruction overrides a licensee's or the broker's legal obligations; any disagreement is escalated to Legal and the Chief Executive Officer.

Base salary - $60,000 - $70,000 with potential for additional variable compensation

Essential Duties And Responsibilities

• Lead property management in the Phoenix office. Run day-to-day property management for the homes the office manages which includes owner and resident communication, maintenance coordination with the central and field teams, renewals, move-outs, and collections follow-up and work alongside the team on the hardest cases. Restore the fundamentals that keep owners: response speed, continuity of the assigned contact, and follow-through. Trace owner complaints and cancellations back to their cause and address them through service. List prices, new plans, and any fee change or concession are set centrally; do not discount fees to retain an owner; elevate any concession request centrally.
• Keep licensed activity in the office compliant. Working with the Company's designated broker, confirm that everyone performing work that requires a license holds an active license and completes required continuing education, and that work by unlicensed personnel stays within what applicable law permits. Ensure that advertising meets applicable requirements, keep the office's brokerage records complete and current, and support the designated broker and Legal on commission audits, inquiries, and consumer complaints. If assigned as the Company's designated broker in Arizona, carry out the duties and supervision that designation requires under Arizona Department of Real Estate rules.
• Protect client funds and keep the brokerage free of conflicts. Ensure that rent, security deposits, and all other client funds are received and deposited only through the Company's designated trust and operating accounts and processes and never through a personal account or outside Company process. Support compliance with Arizona property management trust account requirements for the office, working with central Property Accounting, which maintains the accounts and their reconciliation, and report any exception immediately to the Regional Head of West and Legal. Use only Company-approved vendors; disclose any personal or financial interest in a vendor, client, or property before any business is done, and do not direct Company or client work to a business in which this position has an interest without the Company's written approval.
• Make fair housing the standard in the office. Ensure that every resident and owner is treated consistently under federal and Arizona fair housing law and applicable local ordinances, including the protections based on source of income, such as housing vouchers, adopted by the City of Phoenix and other cities in the area. Make sure advertising and conversations never steer anyone toward or away from a home or neighborhood. Deliver and track required training, observe practice in the field, and correct issues promptly with Human Resources and Legal.
• Own occupied-home operations in the office. Keep current the rental property registrations and licenses for which the Company is responsible, including county assessor rental registrations. The assessment of deductions from security deposits and their return, statutory deposit deadlines, and the legal sufficiency of eviction proceedings are owned centrally, and nothing is filed without counsel's confirmation; this position supplies the underlying facts and documentation on time, and the Regional Head of [Region] makes the economic decision on whether to file, settle, or continue. Self-help eviction such as changing locks, removing belongings, or shutting off utilities is prohibited under all circumstances.
• Lead and develop the offic