Property Field Claims Adjuster (Southwest Cleveland/Lorain, OH)

American Family Insurance; Uniontown (OH); Remote; USD 56,000 - 92,000; Full time

Job summary

An established industry player is seeking a dedicated claims adjuster to investigate and manage property claims. This fully remote position allows you to work from home while spending a significant amount of time in the field. You will engage with clients to assess claims, conduct inspections, and negotiate settlements. The role offers a competitive salary range and extensive benefits, including medical, dental, and a generous paid time off program. Join a supportive team that values your experience and encourages you to apply even if you don't meet every requirement. This is a fantastic opportunity for someone passionate about helping others and making a difference in the insurance industry.

Benefits

Comprehensive medical benefits

Dental and vision coverage

401(k) contribution

Pension plan

Annual incentive

Paid time off program

Student loan repayment program

Paid-family leave

9 paid holidays

Qualifications

• Experience in customer-driven solutions and handling complex claims.
• Valid driver's license and state-specific claims licensing required.

Responsibilities

• Investigate and maintain property claims, securing information and reviewing coverages.
• Conduct field inspections and negotiate claims with insureds and claimants.

Skills

Customer-driven solutions

Handling multi-line claims

Moderately complex claims management

Knowledge of casualty coverages

Claim handling process

Education

High School Diploma

State specific property casualty claims licensing

Job description

You will investigate and maintain property claims, secure information, review coverages, complete field inspections, and settle claims. You will handle moderately complex homeowner property field claims, typically within 1-2 hours of Southwest Cleveland/Lorain Ohio (you must be located in this market). You will also occasionally handle desk claims.
This is a fully remote/work from home role where you will spend 80% of your time in the field. On occasion you may be asked to travel to an office location for in-person engagement activities such as team meetings, training, and culture events. You will report to the Property Claim Manager. A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use.

Position Compensation Range:

$56,000.00 - $92,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel.
• Identify complex issues and seek assistance. Handle claims on a good faith basis.
• Handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Respond to customer inquiries, make appropriate decisions and close file as needed.
• Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and apply to all parties for assigned losses.
• Provides all parties with claim process and status; answer questions or redirect to other areas.
• May complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions or support.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Licenses

• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing.

Travel Requirements

• Up to 50%.
• Catastrophe duty up to 75% as applicable.

Physical Requirements

• Ascend or descend ladders, stairs, scaffolding, ramps, poles and the like. We may ask you for employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.
• Move self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Adjust or move objects up to 50 pounds in all directions.

Working Conditions

• Low/High temperatures.
• Outdoor elements such as precipitation and wind.
• Noisy environments.
• Hazardous conditions.
• Poor ventilation.
• Small and/or enclosed spaces.

Your offer will be made contingent on the results of applicable background checks and signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.

Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position.

#LI-Remote

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.