Senior Project & Process Manager (Ops & Programs)

Socket.dev; Collierville (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Tuition reimbursement

Holiday pay and PTO

Medical, dental, vision benefits

Life insurance

Disability coverage

Parental leave

Job summary

FedEx Supply Chain in Collierville, TN, seeks an experienced Operations Manager to lead a diverse, high‑performance team and drive strategic initiatives across projects and programs.

You will manage 4+ exempt direct reports, coordinate 40–60 team members daily to ensure safety, quality and productivity, and develop staffing models for RSC operations with a focus on continuous improvement.

Qualifications

• Bachelor's degree or six years of related operations experience.
• Experience in project/process/program management discipline required.
• Strong management, human relations, communication, negotiation, and analytical skills.

Responsibilities

• Lead a staff of at least 4 full-time exempt direct reports.
• Coordinate daily activities of 40–60 team members to achieve productivity, teamwork, safety, quality, and job knowledge.
• Develop staffing models for RSC operations and staff development.
• Direct issues related to process improvement to ensure technologies support business needs.
• Ensure controls for technology changes to keep systems functioning as designed.
• Oversee projects with ISO standards and ensure production readiness.

Skills

Management

Human relations

Communication

Negotiation

Analytical skills

Education

Bachelor's Degree or equivalent in business, engineering, operations management or related field

Job description

FedEx Supply Chain in Collierville, TN, seeks an experienced Operations Manager to lead a diverse, high‑performance team and drive strategic initiatives across projects and programs.

You will manage 4+ exempt direct reports, coordinate 40–60 team members daily to ensure safety, quality and productivity, and develop staffing models for RSC operations with a focus on continuous improvement.