Manager Project/Process RSC

Socket.dev; Collierville (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Tuition reimbursement

Holiday pay and PTO

Medical, dental, vision benefits

Life insurance

Disability coverage

Parental leave

Job summary

FedEx Supply Chain in Collierville, TN, seeks an experienced Operations Manager to lead a diverse, high‑performance team and drive strategic initiatives across projects and programs.

You will manage 4+ exempt direct reports, coordinate 40–60 team members daily to ensure safety, quality and productivity, and develop staffing models for RSC operations with a focus on continuous improvement.

Qualifications

• Bachelor's degree or six years of related operations experience.
• Experience in project/process/program management discipline required.
• Strong management, human relations, communication, negotiation, and analytical skills.

Responsibilities

• Lead a staff of at least 4 full-time exempt direct reports.
• Coordinate daily activities of 40–60 team members to achieve productivity, teamwork, safety, quality, and job knowledge.
• Develop staffing models for RSC operations and staff development.
• Direct issues related to process improvement to ensure technologies support business needs.
• Ensure controls for technology changes to keep systems functioning as designed.
• Oversee projects with ISO standards and ensure production readiness.

Skills

Management

Human relations

Communication

Negotiation

Analytical skills

Education

Bachelor's Degree or equivalent in business, engineering, operations management or related field

Job description

Manage a staff responsible for all aspects of broad, diverse, complex projects/processes/programs for both internal and external customers.

Essential Functions

Manages at least 4 full time exempt direct reports.

Identify and coordinate daily activities of 40-60 team members; inspire your team to achieve desired results in productivity, teamwork, safety, quality, and job knowledge.

Selects, trains and develops a staff of employees with the intent of creating a culture that develops employees, motivates voluntary discretionary effort.

Serves as the business holder for business systems requirements and direct the issues related to process improvement to ensure technologies support business and customer needs.

Ensure that processes and controls are in place for proper facilitation and validation of technology changes to ensure systems function as designed.

Manage projects through the development of goals and ISO to ensure technology, management support and mindset are key supporting elements of departmental goals.

Manage the development, maintenance and application of staffing models for job functions in RSC operations.

Manages the delivery of business value by directing on-going prioritization of features and enablers, implementing business principles and ensuring production readiness of development work based on oversight of functional systems.

Assesses the RSC needs for operations, service and product improvements as required, organizes and participates in special task forces, serves on management committees and directs teams related to executes audits across the facility working closely with operations to ensure continuity.

Develops and coordinates critical contingency plans for implementation of projects and programs.

Administers and assigns resources associated with the department programs and projects.

Manages a comprehensive and efficient process to establish priorities for assigned programs/projects by conducting priority setting sessions and informing all parties of established priorities, ensuring fair and complete consideration of the views of all end users, development support groups and management.

Perform other duties as assigned.

Required Qualifications & Experience:

• Bachelor's Degree or equivalent in business, engineering, operations management or related field or six (6) years directly related experience in operations.
• Experience in project/process/program management discipline required.
• Strong basic management, human relations, communication, negotiation, and analytical skills.

Requirements, Perks, and Benefits (US -- Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Ability to add, subtract, multiply, and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit, walk, or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [e-mail].

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off programs offering both Vacation and PTO
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.