Senior Project Manager (Software Implementation)

Project44; United States; Remote; USD 86,000 - 128,000; Full time

Benefits offered by this job

Stock options

Health/dental/vision coverage

Retirement plans

Paid time off

Job summary

Project44 is seeking an experienced Project Manager to own the full lifecycle of customer implementations, from post-sale handover through Go-Live and Hypercare. You will develop detailed plans, drive governance, and coordinate cross-functional teams to ensure on-time, on-budget delivery.

This role requires 5+ years in customer-facing PM in logistics SaaS, strong risk and stakeholder management, and proficiency with Jira/Confluence.

Qualifications

• Fluent in English (written and spoken). Additional languages are a differentiator.
• 5+ years of experience in customer-facing project management roles in logistics SaaS implementations.
• Proven experience delivering software projects with multiple stakeholders and priorities.
• Strong risk, budget, and stakeholder management expertise.
• Experience with JIRA, Confluence, Microsoft Office or equivalent.
• Excellent communication with both technical and non-technical stakeholders.
• Strong organizational skills with the ability to manage multiple projects.
• Willingness to travel occasionally based on customer needs.
• Experience with TMS, ERP, or supply chain systems is a plus.

Responsibilities

• Own and drive the full project lifecycle for customer implementations, from post-sale handover through Go-Live and Hypercare.
• Develop and manage detailed project plans, timelines, milestones, and deliverables, ensuring alignment across internal and customer teams.
• Lead project governance, including status tracking, reporting, and stakeholder communication at all levels.
• Manage project risks, issues, and dependencies, proactively identifying mitigation strategies and driving resolution.
• Own budget and scope management, ensuring projects are delivered within agreed commercial parameters.
• Act as the primary point of contact for customers on project delivery, ensuring clear communication, expectation management, and alignment.
• Coordinate cross-functional teams, including Solutions Architects, Engineering, Product, and Support, to ensure smooth execution.
• Facilitate key project ceremonies, including: Project kick‑off calls, Weekly status meetings, Steering committees (when applicable), Go‑live readiness reviews, and Support testing phases (System Testing & UAT) by coordinating timelines, stakeholders, and deliverables.
• Drive Go‑Live planning and execution, including cutover coordination and post‑launch validation.
• Oversee Hypercare phase, ensuring a smooth transition to Customer Success and long‑term account stability.
• Ensure accurate tracking of project progress using internal tools (e.g., Jira, Zendesk, Rocketlane, or equivalent).
• Contribute to process improvements, project management standards, and scalable delivery frameworks.
• Support pre‑sales and discovery activities by providing input on timelines, delivery approach, and implementation feasibility.

Skills

Fluent English

Project management

Risk & budget management

Stakeholder management

Communication with tech & non-tech

Organizational skills

Travel readiness

TMS/ERP experience

Tools

JIRA

Confluence

Microsoft Office

Job description

Why project44?

At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible‘—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL, with a 2nd HQ in Bengaluru, India, we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team—we should talk.

AI at project44

We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you’re building product, serving customers, managing people, or running operations, AI is a tool you’re expected to use with intent, curiosity, and judgment. We don’t expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team’s AI fluency because we believe it’s a competitive advantage for every person at project44, not just our engineers.

If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team—we should talk.

In-office Commitment

Our office is where ideas spark, connections thrive, and innovation comes alive. We are looking for candidates who are enthusiastic and committed to joining our team on-site, in our beautiful headquarters four days a week. Together, we’re building something extraordinarily learn, grow, and thrive in our fast-paced, transformative environment.

Key Accountabilities

• Own and drive the full project lifecycle for customer implementations, from post-sale handover through Go-Live and Hypercare.


• Develop and manage detailed project plans, timelines, milestones, and deliverables, ensuring alignment across internal and customer teams.


• Lead project governance, including status tracking, reporting, and stakeholder communication at all levels.


• Manage project risks, issues, and dependencies, proactively identifying mitigation strategies and driving resolution.


• Own budget and scope management, ensuring projects are delivered within agreed commercial parameters.


• Act as the primary point of contact for customers on project delivery, ensuring clear communication, expectation management, and alignment.


• Coordinate cross-functional teams, including Solutions Architects, Engineering, Product, and Support, to ensure smooth execution.


• Facilitate key project ceremonies, including: Project kick‐off calls, Weekly status meetings, Steering committees (when applicable), Go‐live readiness reviews, and Support testing phases (System Testing & UAT) by coordinating timelines, stakeholders, and deliverables.


• Drive Go‐Live planning and execution, including cutover coordination and post‐launch validation.


• Oversee Hypercare phase, ensuring a smooth transition to Customer Success and long‐term account stability.


• Ensure accurate tracking of project progress using internal tools (e.g., Jira, Zendesk, Rocketlane, or equivalent).


• Contribute to process improvements, project management standards, and scalable delivery frameworks.


• Support pre‐sales and discovery activities by providing input on timelines, delivery approach, and implementation feasibility.

Requirements & Preferred Skills

• Fluent in English (written and spoken). Additional languages are a strong differentiator, with a strong preference for French, German, and Spanish.


• 5+ years of experience in customer‐facing project management roles, preferably within: Supply chain, transportation, or logistics technology SaaS implementations.


• Software delivery Proven experience managing complex, multi‐stakeholder projects with competing priorities and timelines.


• Strong expertise in risk, budget, and stakeholder management.


• Experience working with project and collaboration tools such as JIRA, Confluence, Microsoft Office, or equivalent.


• Ability to communicate effectively with both technical and non‐technical stakeholders.


• Strong organizational skills with the ability to manage multiple projects simultaneously.


• Comfortable working in a fast‐paced, cross‐functional, global environment.


• Willingness to travel occasionally based on customer needs.


• Experience with TMS, ERP, or supply chain systems is a plus.

What You’ll Gain & What We Expect

What we offer:

• Opportunity to work on strategic, high‐impact implementations with leading global brands.


• Strong internal and external exposure, working cross‐functionally and directly with customer leadership.


• A role with high visibility, where your work directly influences customer success and business outcomes.


• Ownership and autonomy to drive projects end‐to‐end and shape delivery approaches.


• The chance to build a strong portfolio of enterprise implementations within a fast‐scaling SaaS environment.

What we ask:

• A high level of ownership and accountability across all aspects of project delivery.


• A strong team‐oriented mindset, embracing collaboration across functions.


• Commitment to a #OneTeam mentality, always prioritizing customer value and outcomes over silos.


• Ability to operate with urgency, structure, and clarity in complex and fast‐paced environments.

Compensation and Benefits

We continually evaluate our pay ranges to reflect skills, experience, and market conditions. The base salary offered will be determined by assessing a candidate’s experience and skills relative to the scope and responsibilities of the position, as well as the specific geographic location where the job will be performed. Base salary is one component of project44’s total compensation package, which also includes stock options for all EOR and project44’employed team members, bonus or commission eligibility depending on role, and a benefits package tailored to your country of employment. Specific benefits package offerings vary by country and may include health, dental, and vision coverage, retirement plans, and paid time off, in line with local market standards and statutory programs. The base salary range for this position is $86,000 – $128,000k.

Diversity & Inclusion

At project44, we’re designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world‐class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day.

We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive.

For any needed accommodations during the hiring process, please email [e-mail].