Manager, Managed Services

Project44; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

project44 is seeking a seasoned Manager, Managed Services to lead a team delivering high-value services to enterprise customers. You will partner with business leaders, customers and carriers to ensure successful delivery, data quality and strong outcomes.

The role blends strategic leadership with hands-on problem solving and requires coaching and development of a 5+ person team. You will influence senior stakeholders, drive process improvements, and define operating standards across global

Qualifications

• 8+ years of experience in data analysis, operations, consulting or account management, including at least two years leading or managing a team.
• Experience in SaaS, software or logistics is preferred.
• Proven ability to manage a complex portfolio of enterprise customers and to lead multiple projects with competing priorities.
• Strong analytical skills and the ability to turn complex data into clear, actionable insights for both technical and executive audiences.
• Solid understanding of source data, data formats (EDI, API and file-based feeds) and data behaviour.
• Proficiency in Excel and SQL, and familiarity with visualization tools such as Tableau, Power BI, Kibana or Observe.
• Experience with APIs or basic coding concepts is a plus.
• Demonstrated ability to coach, mentor and develop talent, and to manage performance.
• Excellent communication and stakeholder-management skills, with the ability to influence at senior levels and a customer-focused, problem-solving mindset.
• Exceptional organizational skills and a track record of process improvement.
• Fluency in English and Spanish. Additional languages are a plus.

Responsibilities

• Hire, onboard, lead, coach and develop a team of Managed Service Consultants, setting clear goals and providing feedback.
• Own the health of the team’s customer portfolio, including delivery timelines and risk management across regions.
• Serve as executive point of contact for key customers and carriers and escalate complex issues.
• Set strategy for carrier initiatives from planning through adoption with data-driven insights.
• Drive deep-dive data analysis to identify patterns and root causes for improvements.
• Define and monitor team KPIs and publish reports highlighting risks and impact.
• Hold customers, carriers and internal teams accountable for outcomes.
• Collaborate with Product, Support, Carrier Ops, Engineering and Sales to drive value.
• Develop SOPs, playbooks and process improvements across the practice.
• Allocate workload, balance capacity and manage competing demands.
• Maintain understanding of carrier integration methods to guide technical decisions.

Skills

Data analysis

Team leadership

Stakeholder management

Project management

SaaS

Tools

Excel

SQL

Tableau

Power BI

Kibana

Job description

We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.

With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.

Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.

AI at project44

We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you’re building product, serving customers, managing people, or running operations, AI is a tool you’re expected to use with intent, curiosity, and judgment. We don’t expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team’s AI fluency because we believe it’s a competitive advantage for every person at project44, not just our engineers.

Role Overview

As a Manager, Managed Service , you will play a highly visible role partnering with business leaders, customers and carriers to ensure world class delivery across a diverse portfolio. You will drive customer value through data analysis, operational excellence and proactive project management. This role blends strategic thinking with hands‑on problem solving and requires the ability to influence stakeholders, manage multiple complex accounts and translate insights into long-term solutions.

As the Manager, Managed Services, you will lead a team of Managed Service Consultants and own the delivery of a diverse portfolio of enterprise and strategic customers. You will partner with business leaders, customers and carriers to ensure strong outcomes in adoption , data quality and service performance , and you will set the operational standards, analytics practices and people development that make the team successful. This role blends strategic leadership with hands‑on problem solving. You will influence senior stakeholders, coach your team through complex accounts and turn data insights into scalable, long‑term solutions. This role reports to VP, Customer experience, manages a team of 5+ consultants and covers global region. Location: Bengaluru

What You Will Work On

• Hire , onboard, lead, coach and develop a team of Managed Service Consultants, setting clear goals, giving regular feedback and building a strong, high‑performing culture.
• Own the health of the team’s customer portfolio, including delivery timelines, milestones, end‑to‑end project plans and risk management across global regions and multiple project44 products.
• Serve as an executive point of contact for key customers and carriers and escalation and resolve complex issues.
• Set the strategy for carrier initiatives, from planning through adoption, and review data‑driven insights and best‑practice recommendations presented by the team.
• Drive a culture of deep‑dive data analysis, ensuring the team identifies patterns, uncovers root causes and delivers improvements that increase data quality and availability, using visualization tools and internal data platforms to triage errors and speed up issue resolution.
• Define and monitor team KPIs, review progress across accounts, and publish regular reports to leadership that highlight risks and business impact.
• Hold customers, carriers and internal teams accountable for actions that improve operational outcomes.
• Partner withProduct, Support, Carrier Operations, Engineering and Sales to drive customer value, and represent the voice of the customer and carrier in cross‑functional forums.
• Develop and maintain SOPs, playbooks and process improvements that raise quality, consistency and efficiency across the Managed Services practice, and identify process gaps and share scalable solutions across the organization.
• Allocate and balance workload across the team, and manage capacity, prioritization and competing demands.
• Maintain a deep understanding of carrier integration methods across modes, and guide the team’s technical decision‑making.

What You Need

• 8+ years of experience in data analysis, operations, consulting or account management, including at least two years leading or managing a team.
• Experience in SaaS, software or logistics is preferred.
• Proven ability to manage a complex portfolio of enterprise customers and to lead multiple projects with competing priorities.
• Strong analytical skills and the ability to turn complex data into clear, actionable insights for both technical and executive audiences.
• Solid understanding of source data, data formats (such as EDI, API and file‑based feeds) and data behaviour.
• Proficiency in Excel and SQL, and familiarity with visualization tools such as Tableau, Power BI, Kibana or Observe.
• Experience with APIs or basic coding concepts is a plus.
• Demonstrated ability to coach, mentor and develop talent, and to manage performance.
• Excellent communication and stakeholder‑management skills, with the ability to influence at senior levels and a customer‑focused, problem‑solving mindset.
• Exceptional organizational skills and a track record of process improvement.
• Fluency in English and Spanish. Additional languages are a plus.

In-office Commitment: Our office is where ideas spark, connections thrive, and innovation comes alive. The expectation is to be on‑site, in office five days a week as this offers the chance to immerse yourself in the energy of the office and collaborate with your co‑workers. Together, we’re building something extraordinary—learn, grow, and thrive in our fast‑paced, transformative environment.

Diversity & Inclusion:

At project44, we’re designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world‑class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day.

We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.

More about project44:

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.