Senior Project Manager, ServiceNow Practice

RGP; Washington (District of Columbia); On-site; USD 155,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability Insurance

401(k)

Employee Stock Purchase Plan

Professional Development Program

Paid Time Off

Paid Holidays

Paid Sick Time

Job summary

RGP is seeking a Senior Project Manager to lead ServiceNow implementations in a client consulting environment. You will guide complex, multi-workstream enterprise deployments with disciplined governance and executive alignment, ensuring delivery excellence across ITSM, ITOM, HRSD, CSM, and more.

You will coordinate cross-functional teams, manage budgets and forecasting, and drive continuous improvement of delivery standards within the Practice.

Qualifications

• 8+ years of project management experience in enterprise technology implementations.
• 4+ years leading ServiceNow implementations in a client consulting environment.
• Experience managing multi-workstream and multi-module implementations (ITSM, ITOM, HRSD, CSM, SPM, etc.).
• Demonstrated experience managing distributed and offshore delivery teams.
• Strong understanding of Agile and hybrid delivery methodologies.
• Experience managing large-scale project budgets and forecasting financial performance.
• Experience using ServiceNow's Now Create methodology to structure and govern implementation engagements.
• Experience preparing and delivering executive-level project briefings.

Responsibilities

• Lead detailed project planning including scope definition, scheduling, milestone planning, and dependency management.
• Establish governance cadence including status reporting, RAID logs, sprint reviews, and executive updates.
• Coordinate cross-functional delivery teams including Solution Architects, Business Process Consultants, and Technical Leads.
• Manage risk identification, mitigation planning, and proactive issue resolution throughout the engagement lifecycle.
• Track financial performance at the project level including burn rate, forecasting, and budget adherence.
• Support scope management and change control processes in partnership with practice leadership.
• Facilitate stakeholder alignment workshops, milestone acceptance sessions, and go-live readiness planning.
• Ensure adherence to ServiceNow implementation best practices and agreed delivery methodology (Agile, hybrid, or waterfall).
• Coordinate testing, UAT, cutover planning, and transition to hypercare or managed services where applicable.
• Drive continuous improvement of delivery standards, documentation, and governance processes within the Practice.

Skills

Project management

ServiceNow

Agile methodologies

Stakeholder management

Budget forecasting

Governance

Offshore delivery

SOW management

Education

Bachelor's degree or equivalent

PMP

ITIL

SAFe

PMI-ACP

ServiceNow CSA

Tools

Now Create

Project management tools

Job description

RGP is currently seeking a Senior Project Manager to join our fast-growing ServiceNow Practice team. The resource will be responsible for the successful delivery of ServiceNow solutions and services, in a client consulting environment. Senior Project Managers lead complex, multi-workstream enterprise implementations and ensure delivery excellence throughdisciplined governance, stakeholder alignment, and execution oversight.
Base Pay Range: $155,000 - $190,000Other Compensation: Incentive Compensation
*As part of our hiring process, individuals who are selected for employment will be required to complete a visual identity verification as part of initial screening along with standard identity verification process, such as I-9 submission, as part of the onboarding process.*

What you will work on

• Lead detailed project planning including scope definition, scheduling, milestone planning, and dependency management.
• Establish and maintain governance cadence including status reporting, RAID logs, sprint reviews, and executive updates.
• Coordinate cross-functional delivery teams including Solution Architects, Business Process Consultants, and Technical Leads.
• Manage risk identification, mitigation planning, and proactive issue resolution throughout the engagement lifecycle.
• Track financial performance at the project level including burn rate, forecasting, and budget adherence.
• Support scope management and change control processes in partnership with practice leadership.
• Facilitate stakeholder alignment workshops, milestone acceptance sessions, and go-live readiness planning.
• Ensure adherence to ServiceNow implementation best practices and agreed delivery methodology (Agile, hybrid, or waterfall).
• Coordinate testing, UAT, cutover planning, and transition to hypercare or managed services where applicable.
• Drive continuous improvement of delivery standards, documentation, and governance processes within the Practice.

What you will bring

• 8+ years of project management experience in enterprise technology implementations.
• 4+ years leading ServiceNow implementations in a client consulting environment.
• Experience managing multi-workstream and multi-module implementations (ITSM, ITOM, HRSD, CSM, SPM, etc.).
• Demonstrated experience managing distributed and offshore delivery teams.
• Strong understanding of Agile and hybrid delivery methodologies.
• Experience managing large-scale project budgets and forecasting financial performance.
• Experience using ServiceNow's Now Create methodology to structure and govern implementation engagements.
• Experience preparing and delivering executive-level project briefings.
• Ability to translate complex delivery issues into clear business impact statements and recommended actions for senior client stakeholders.
• Experience identifying and documenting scope changes, assessing commercial impact, and partnering with practice leadership to execute change orders in a consulting/professional services context.
• Understanding of statement of work (SOW) structures and the ability to manage delivery within contracted boundaries while identifying expansion opportunities.
• Demonstrated ability to adapt project governance and reporting cadence to the client's preferred methodology, whether Agile, waterfall, or hybrid, without sacrificing delivery discipline.
• Experience facilitating or participating in Agile ceremonies (sprint planning, retrospectives, backlog grooming) in the context of a platform implementation.
• Experience establishing and enforcing quality gates at key delivery milestones, including design sign-off, build completion, UAT entry/exit, and go-live readiness.
• Proven ability to maintain a forward-looking risk posture - identifying and escalating risks before they become issues rather than managing reactively.
• Experience managing hypercare periods including defect triage and structured handoff to client support teams or managed services.
• Ability to conduct post-implementation reviews and translate lessons learned into repeatable delivery improvements for the practice.
• Bachelor's degree or equivalent practical experience.
• Preferred certifications include PMP, ITIL, SAFe or PMI-ACP, and ServiceNow CSA.

Consulting Skills:

• Proven team player and team builder.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around key delivery decisions.
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity.
• Excellent oral and written communication skills with the ability to present and explain information in an articulate manner.
• Strong attention to detail and disciplined execution mindset.
• Ability to understand and interpret business needs and identify appropriate delivery solutions to meet those needs.
• Proven record of successfully managing business relationships

What you can expect

• An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies and qualities that set our team apart.
• Compensation commensurate with your qualifications, experience, and other factors, including geographic location, market and operational factors.
• Total Rewards based on eligibility include: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Paid Time Off, Paid Holidays and Paid Sick Time (in geographies where legally required).

What we do

At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It's time to rethink how work gets done. Dare to Work Differently with RGP.RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.