Senior Project Manager, ServiceNow Practice

RGP (Resources Connection); Washington, Northern (District of Columbia, KY); Hybrid; USD 155,000 - 190,000; Full time

Job summary

RGP is seeking a Senior Project Manager to lead end-to-end ServiceNow implementations in a client consulting environment. You will drive multi-workstream delivery, governance, and execution oversight to ensure on-time, on-scope, and on-budget outcomes.

The role emphasizes complex program management, cross-functional collaboration, and adherence to agile/hybrid/ waterfall methodologies within a fast-growing practice.

Qualifications

• 8+ years of project management experience in enterprise technology implementations.
• 4+ years leading ServiceNow implementations in client consulting.
• Experience managing multi-workstream and multi-module deployments (ITSM, ITOM, HRSD, CSM, SPM...).
• Experience leading distributed and offshore delivery teams.
• Strong understanding of Agile and hybrid delivery methodologies.
• Experience with large-scale budgets and forecasting.
• Familiarity with ServiceNow Now Create methodology.
• Ability to briefing executives on project status and risks.
• Ability to document scope changes and manage change orders.

Responsibilities

• Lead end-to-end ServiceNow implementations across functional and technical workstreams.
• Develop detailed project plans with scope, schedule, milestones, and dependencies.
• Establish governance cadence with status reports, RAID logs, and executive updates.
• Coordinate cross-functional delivery teams including Solution Architects and Tech Leads.
• Manage risks, issue resolution, and financial performance at the project level.
• Support scope management and change control with practice leadership.
• Facilitate stakeholder alignment workshops and go-live readiness planning.
• Ensure adherence to delivery methodologies (Agile, hybrid, or waterfall).
• Coordinate testing, UAT, cutover planning, and transition to support.
• Drive continuous improvement of delivery standards and governance.

Skills

Project management

ServiceNow

Multi-workstream delivery

Agile delivery

Governance & reporting

Budget forecasting

Stakeholder management

Executive briefings

Risk management

Change management

SOW management

Offshore delivery

Certification awareness

Education

Bachelor’s degree or equivalent practical experience

PMP

ITIL

SAFe or PMI-ACP

ServiceNow CSA

Tools

ServiceNow

Now Create

Job description

Washington District of Columbia United States

Corporate Services

ServiceNow

About This Role

RGP is currently seeking a Senior Project Manager to join our fast-growing ServiceNow Practice team. The resource will be responsible for the successful delivery of ServiceNow solutions and services, in a client consulting environment. Senior Project Managers lead complex, multi-workstream enterprise implementations and ensure delivery excellence through disciplined governance, stakeholder alignment, and execution oversight.

Base Pay Range: $155,000 - $190,000

Other Compensation: Incentive Compensation

*As part of our hiring process, individuals who are selected for employment will be required to complete a visual identity verification as part of initial screening along with standard identity verification process, such as I-9 submission, as part of the onboarding process.*

What You Will Work On

The Senior Project Manager will be responsible to lead end-to-end ServiceNow implementations across functional and technical workstreams. This role ensures projects are delivered on time, within scope, within budget, and aligned with client expectations.

• Lead detailed project planning including scope definition, scheduling, milestone planning, and dependency management.
• Establish and maintain governance cadence including status reporting, RAID logs, sprint reviews, and executive updates.
• Coordinate cross-functional delivery teams including Solution Architects, Business Process Consultants, and Technical Leads.
• Manage risk identification, mitigation planning, and proactive issue resolution throughout the engagement lifecycle.
• Track financial performance at the project level including burn rate, forecasting, and budget adherence.
• Support scope management and change control processes in partnership with practice leadership.
• Facilitate stakeholder alignment workshops, milestone acceptance sessions, and go-live readiness planning.
• Ensure adherence to ServiceNow implementation best practices and agreed delivery methodology (Agile, hybrid, or waterfall).
• Coordinate testing, UAT, cutover planning, and transition to hypercare or managed services where applicable.
• Drive continuous improvement of delivery standards, documentation, and governance processes within the Practice.

What You Will Bring

• 8+ years of project management experience in enterprise technology implementations.
• 4+ years leading ServiceNow implementations in a client consulting environment.
• Experience managing multi-workstream and multi-module implementations (ITSM, ITOM, HRSD, CSM, SPM, etc.).
• Demonstrated experience managing distributed and offshore delivery teams.
• Strong understanding of Agile and hybrid delivery methodologies.
• Experience managing large-scale project budgets and forecasting financial performance.
• Experience using ServiceNow's Now Create methodology to structure and govern implementation engagements.
• Experience preparing and delivering executive-level project briefings.
• Ability to translate complex delivery issues into clear business impact statements and recommended actions for senior client stakeholders.
• Experience identifying and documenting scope changes, assessing commercial impact, and partnering with practice leadership to execute change orders in a consulting/professional services context.
• Understanding of statement of work (SOW) structures and the ability to manage delivery within contracted boundaries while identifying expansion opportunities.
• Demonstrated ability to adapt project governance and reporting cadence to the client's preferred methodology, whether Agile, waterfall, or hybrid, without sacrificing delivery discipline.
• Experience facilitating or participating in Agile ceremonies (sprint planning, retrospectives, backlog grooming) in the context of a platform implementation.
• Experience establishing and enforcing quality gates at key delivery milestones, including design sign-off, build completion, UAT entry/exit, and go-live readiness.
• Proven ability to maintain a forward-looking risk posture — identifying and escalating risks before they become issues rather than managing reactively.
• Experience managing hypercare periods including defect triage and structured handoff to client support teams or managed services.
• Ability to conduct post-implementation reviews and translate lessons learned into repeatable delivery improvements for the practice.
• Bachelor’s degree or equivalent practical experience.
• Preferred certifications include PMP, ITIL, SAFe or PMI-ACP, and ServiceNow CSA.

Consulting Skills:

• Proven team player and team builder.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around key delivery decisions.
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity.
• Excellent oral and written communication skills with the ability to present and explain information in an articulate manner.
• Strong attention to detail and disciplined execution mindset.
• Ability to understand and interpret business needs and identify appropriate delivery solutions to meet those needs.
• Proven record of successfully managing business relationships

What You Can Expect

• An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies and qualities that set our team apart.
• Compensation commensurate with your qualifications, experience, and other factors, including geographic location, market and operational factors.
• Total Rewards based on eligibility include: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Paid Time Off, Paid Holidays and Paid Sick Time (in geographies where legally required).

What We Do

At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.

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