Senior Project Manager, R&D & Marketing Operations

Rockville; New York (NY); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Company-paid daily lunch

Medical insurance

Dental insurance

Vision insurance

401(k)

401(k) matching

Paid time off

Paid holidays

Employee discounts

Growth opportunity in a fast-scaling e

Job summary

Rockville is seeking a Senior Project Manager, R&D & Marketing Operations to build and run the project management structure behind our R&D, product development, marketing, ecommerce, and cross-functional priorities.

This hands-on role requires high expertise with ClickUp and AI tools, delivering structure, visibility, accountability, and timely follow-through across departments. On-site in Inwood, NY, five days a week.

Responsibilities

• Own day-to-day administration and improvement of ClickUp for R&D, Marketing, and related cross-functional project work.
• Configure and maintain workflows, statuses, task templates, custom fields, automations, dependencies, recurring tasks, dashboards, and reporting views.
• Use AI tools and AI agents to streamline project updates, summarize meetings, organize follow-ups, identify blockers, improve reporting, and reduce manual administrative work.
• Build executive-ready dashboards that show project health, overdue items, blocked work, priority deliverables, risks, missed deadlines, resource concerns, and items requiring leadership attention.
• Manage project intake, task setup, ownership, milestones, dependencies, approvals, follow-ups, status updates, and documentation standards.
• Support R&D projects by tracking product development milestones, testing activity, documentation, handoffs, approvals, blockers, priority changes, and completion status.
• Support Marketing projects by tracking campaigns, content requests, creative reviews, ecommerce priorities, product launches, approvals, dependencies, and deadlines.

Job description

Senior Project Manager, R&D & Marketing Operations

Position Snapshot

• Job Title: Senior Project Manager, R&D & Marketing Operations
• Department: Operations / R&D / Marketing
• Location: On-site in Inwood, NY, directly across the Queens border from Far Rockaway and minutes from the Far Rockaway-Mott Avenue A train terminal. In close proximity to JFK Airport.
• Schedule: Full-time, Monday-Friday, onsite 5 days per week
• Compensation: $95,000-$120,000 per year, based on directly relevant experience, education, and systems expertise.

Rockville is seeking a Senior Project Manager, R&D & Marketing Operations to help build and run the project management structure behind our R&D, product development, marketing, ecommerce, and cross-functional business priorities.

This is a hands-on project management role for someone who is highly experienced with ClickUp, highly adept at using AI tools and AI agents, strong in communication, and capable of helping a fast-moving business create more structure, visibility, accountability, and follow-through without slowing the team down.

The right person is not simply a task tracker. We need someone who can understand what matters to senior leadership, translate priorities into clear workflows and dashboards, run effective project meetings, follow up assertively across departments, and help teams keep projects moving with less confusion and more accountability.

Rockville is an online retailer specializing in high-quality audio equipment across multiple categories, including car audio, marine audio, pro audio, DJ equipment, recording equipment, lighting, speakers, amplifiers, subwoofers, microphones, mixers, monitors, accessories, components, and related products. Our business moves quickly, with projects running across product development, R&D, marketing, ecommerce, content, data, customer experience, and operations. We need a project manager who can bring structure, visibility, and follow-through to that environment.

Our facility is located in Inwood, NY, directly across the Queens border from Far Rockaway and minutes from the Far Rockaway-Mott Avenue A train terminal. Many members of our team commute from Queens and Brooklyn via the A train.

What Makes This Role Stand Out

• Project management infrastructure: Help standardize uniformity of practical project management structure for a growing business, including intake, prioritization, meeting cadence, status reporting, accountability, and executive visibility.
• ClickUp ownership: Build, configure, maintain, and improve ClickUp workflows, dashboards, automations, templates, task structures, statuses, custom fields, dependencies, and reporting views.
• AI-forward project operations: Use AI tools, AI agents, and automation to improve follow-up, reporting, task organization, meeting notes, project visibility, workflow efficiency, and administrative leverage.
• R&D and Marketing impact: Support project flow across product development, R&D, marketing, ecommerce, content, creative, data, and related cross-functional initiatives.
• Executive visibility: Translate leadership priorities into simple dashboards and status views that show what is moving, what is blocked, what is late, and what needs attention.
• Cross-functional coordination: Work across departments, personalities, and communication styles to keep people aligned, remove confusion, and drive follow-through.

What You’ll Own

• Own day-to-day administration and improvement of ClickUp for R&D, Marketing, and related cross-functional project work.
• Configure and maintain workflows, statuses, task templates, custom fields, automations, dependencies, recurring tasks, dashboards, and reporting views.
• Use AI tools and AI agents to streamline project updates, summarize meetings, organize follow-ups, identify blockers, improve reporting, and reduce manual administrative work.
• Build executive-ready dashboards that show project health, overdue items, blocked work, priority deliverables, risks, missed deadlines, resource concerns, and items requiring leadership attention.
• Manage project intake, task setup, ownership, milestones, dependencies, approvals, follow-ups, status updates, and documentation standards.
• Support R&D projects by tracking product development milestones, testing activity, documentation, handoffs, approvals, blockers, priority changes, and completion status.
• Support Marketing projects by tracking campaigns, content requests, creative reviews, ecommerce priorities, product launches, approvals, dependencies, and deadlines.
• Run and support project meetings, including agendas, notes, action items, accountability checks, follow-up, and escalation of blockers.
• Work cross-functionally with R&D, Marketing, Ecommerce, Product, Customer Experience, Operations, Data, Photography, and leadership.
• Keep project information clean, current, and usable, including scope, owners, due dates, priorities, supporting links, dependencies, risks, blockers, and status updates.
• Follow up directly and professionally with team members to collect updates, clarify next steps, resolve confusion, and ensure progress is accurately reflected in ClickUp.
• Identify bottlenecks, unclear ownership, missed handoffs, incomplete documentation, stalled projects, and process gaps that slow work down.
• Create reusable workflow templates, automation templates, meeting formats, SOPs, reporting formats, and project structures that can scale across departments.
• Help establish practical project management discipline without creating unnecessary bureaucracy.
• Use project data to help leadership understand workload, capacity, project health, risks, blockers, and priority conflicts.

First 90 Days

In the first 90 days, this person will be expected to understand Rockville’s current R&D, Marketing, and ecommerce project flow, assess the existing ClickUp structure, identify gaps in workflow design and reporting, improve dashboard visibility, tighten project ownership, and begin establishing a practical cadence for project updates, meetings, and follow-up.

The right person should earn trust by making everyone’s work easier, not harder. This role requires someone who is detailed, assertive, self-directed, and comfortable bringing structure to a fast-moving environment while giving leadership clear, current, and accurate visibility into project status, blockers, priorities, and next steps.

What We’re Looking For

We are looking for a senior project manager who has:

• At least 7 years professional project management experience
• At least 3 years of those years project management experience supporting R&D, Marketing, Product Development within Ecommerce
• At least 3 years of experience in an ecommerce environment
• Expert-level ClickUp experience, including workflows, dashboards, automations, templates, custom fields, dependencies, notifications, reporting, and workspace organization
• Strong AI proficiency, including practical use of AI tools, AI agents, automation, and AI-assisted workflows to improve productivity, follow-up, reporting, documentation, and project visibility
• Experience implementing project management systems, workflows, dashboards, reporting structures, or operating cadence from scratch or during a major rebuild
• Experience helping a small, fast-moving, growing company adopt project management discipline, status reporting, meeting cadence, and accountability habits
• People management experience, including leading, coaching, supervising, or holding others accountable for work quality, follow-through, priorities, or performance
• Strong ability to translate senior leadership priorities into simple project plans, workflows, dashboards, and follow-up systems
• Excellent communication skills with the ability to work effectively across different personalities, departments, priorities, and communication styles
• Professional assertiveness, with the ability to follow up firmly, clearly, and respectfully when updates, decisions, or deliverables are needed
• Strong meeting management skills, including agenda creation, action item tracking, follow-up, escalation, and accountability
• Strong written communication and reporting discipline
• High attention to detail and ability to keep project information clean, current, and accurate
• Ability to work hands-on by gathering updates, chasing down missing information, cleaning up project data, documenting next steps, and supporting teams directly
• Comfort operating in a founder-led, fast-moving environment where priorities can shift quickly
• Ability to work onsite 5 days per week in Inwood, NY
• Ability to reliably commute to the work location in under one hour

Strongly Preferred

• PMP or similar certification
• Experience supporting product development, R&D, new product introduction, marketing operations, creative operations, ecommerce content, or product launch workflows
• Experience with physical products, consumer electronics, audio equipment, accessories, components, lighting, car audio, marine audio, pro audio, DJ equipment, recording equipment, or similar product categories
• Experience building concise, actionable, exception-focused dashboards for senior leadership
• Experience improving project intake, prioritization, stage-gates, handoffs, approvals, status updates, and blocker escalation
• Experience supporting cross-functional work between R&D, Marketing, Ecommerce, Product, Creative, Data, Customer Experience, Operations, and leadership
• Experience with Smartsheet to ClickUp migration or rebuilding project management workflows from another platform into ClickUp
• Experience using Google Sheets, Excel, BI tools, AI tools, or reporting tools to support project visibility and decision-making
• Lean Six Sigma, Lean, Agile, Scrum, Kanban, 5S, Kaizen, or other continuous improvement exposure or certification
• Bachelor’s degree in Business, Operations, Project Management, Marketing, Engineering, Product Development, or a related field

Role Fit

This role may be a strong fit for candidates with experience as a Project Manager, Marketing Project Manager, R&D Project Manager, Product Development Project Manager, Marketing Operations Project Manager, Creative Operations Project Manager, Ecommerce Project Manager, Product Operations Project Manager, PMO Project Manager, Program Coordinator, ClickUp Administrator, Project Operations Manager, Business Operations Project Manager, or Project Management Lead.

We are not looking for someone who only updates task statuses after the fact. We are not looking for someone who only knows project management theory but cannot build practical workflows, dashboards, automations, reporting structures, and AI-enabled processes inside ClickUp.

We are looking for someone who sees project management as a service to the business. The right person will help teams stay focused, reduce confusion, improve visibility, organize priorities, follow up with urgency, and make it easier for leadership to see where projects stand.

• Company-paid daily lunch
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Paid time off
• Paid holidays
• Employee discounts
• Growth opportunity in a fast-scaling ecommerce business

$90,000 - $120,000 a year

Based on directly relevant experience, PMP certification, ClickUp expertise, ecommerce project management experience, AI proficiency, communication ability, and experience building project management infrastructure.

Rockville is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other legally protected status.