Senior Project Manager, Packaging & Customer Delivery

Smurfit Westrock plc; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Smurfit Westrock plc in Atlanta, GA, seeks an experienced Project Manager to coordinate corrugated packaging projects from planning through production. You will serve as the primary liaison between customers and internal teams, delivering quality service and strengthening relationships.

The role emphasizes driving improvements, managing timelines and risks, and supporting growth at bottling and co-packing facilities.

Qualifications

• 5+ years of project management experience, with demonstrated problem-solving, analytical, and organizational skills.
• Strong written and verbal communication skills, with the ability to work effectively across teams and with customers.
• High school diploma or GED required; post-secondary education preferred.
• Excellent organization, time management, and prioritization skills, with the ability to manage multiple projects accurately and efficiently.
• Proven ability to take initiative, work independently, and proactively identify and resolve issues.
• Strong relationship-building and conflict-resolution skills, with the ability to foster teamwork and collaboration.
• Experience in customer service or account management preferred.
• Experience in printing, packaging, or corrugated manufacturing is preferred.
• Proficiency with Microsoft Office and Windows-based applications.
• Ability to work with cost systems, estimating reports, and related business data.

Responsibilities

• Drive continuous improvement and innovation by identifying opportunities to improve service, processes, sales support, technology, and overall customer performance.
• Coordinate and manage strategic account initiatives, ensuring customer commitments, projects, and key deliverables remain on track.
• Serve as the central coordinator for new projects across Commercial, Operations, Customer Service, Quality, Supply Chain, Pricing, and Design to drive execution and accountability.
• Manage project plans, timelines, risks, action items, and milestones associated with customer initiatives, product transitions, trials, and continuous improvement efforts.
• Track and drive closure of quality issues, DMRs, corrective actions, and customer escalations through partnership with plant and functional teams.
• Support pricing governance by monitoring request status, implementation timelines, approvals, and customer commitments.
• Develop and maintain dashboards, scorecards, KPI reporting, and executive summaries that provide visibility to account performance and emerging risks.
• Coordinate preparation and follow-up for customer business reviews, quarterly reviews, leadership updates, and strategic planning sessions.
• Drive accountability for action items resulting from customer meetings, plant visits, quality reviews, and cross-functional operating rhythms.

Skills

Project management

Communication

Organization

Problem solving

Relationship building

Initiative

Education

High school diploma or GED

Post-secondary education preferred

Tools

Microsoft Office

Windows-based applications

Job description

Smurfit Westrock plc in Atlanta, GA, seeks an experienced Project Manager to coordinate corrugated packaging projects from planning through production. You will serve as the primary liaison between customers and internal teams, delivering quality service and strengthening relationships.

The role emphasizes driving improvements, managing timelines and risks, and supporting growth at bottling and co-packing facilities.