Senior Project Manager Lvl 1

NYC Health + Hospitals; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

NYC Health + Hospitals is seeking an experienced Project/Program Manager to supervise and execute large-scale health system initiatives. You will collaborate with clinical, IT, and administrative teams to drive projects from inception to completion, ensuring quality, scope, and budget compliance.

The role requires strong communication skills, experience in healthcare project management, and familiarity with PM tools such as MS Project, ServiceNow, and Monday.com.

Qualifications

• Master's degree in Business/Public Administration/Healthcare Management with 4+ years in projects management, preferably health care.
• Bachelor's degree with 5+ years in project management, health care related work.
• PM certifications (PMP/PgMP/CAPM) strongly preferred.

Responsibilities

• Oversee all aspects of project lifecycles from planning to delivery.
• Lead large cross-functional meetings with hospital senior leadership.
• Develop budgets, track milestones, and manage risks and change controls.
• Coordinate with planning, clinical and IT teams to align initiatives with strategy.
• Ensure adherence to NYC Health + Hospitals operating procedures and standards.
• Provide regular status reports and performance metrics to stakeholders.

Skills

Project management

Leadership

Communication

Stakeholder management

PM tools

Education

Master's Degree in Business or Public Administration or Healthcare Management

Bachelor's Degree in related discipline

PMP Certification

PgMP Certification

CAPM Certification

Lean Six Sigma Green Belt or above

CSM Certification

SAFe Agilist

Tools

MS Project

Service Now Demand & Project Modules

Monday.com

Job description

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Purpose of Position: Under supervision, is responsible for supervising, coordinating and executing the management of multiple departmental, large-scale and complex projects focused on improvement or development of health care setting and/or System-wide initiatives in support of its strategic goals. Supports collaborative development with various business teams and drives process improvements for the successful management of overall project lifecycles, supporting provision of all deliverables from inception to completion.

Essential Duties And Responsibilities

• Responsible for all aspects of project lifecycles including planning, scope definition, design, execution and delivery, including development of administrative and operational processes, templates, procedures/protocols and other core documents.
• Provides overall project/program management activities including utilizing project/program management tools and techniques to organize, plan, execute, report and evaluate project/program objectives.
• Defines project milestones, and develops and reviews plans and specifications of assigned projects to be familiar with all details and project scopes. Prepares and reviews project reports and metrics.
• Confers with planning personnel to determine the nature and scope of proposed projects and programming schedules and with estimating personnel to verify validity of budget estimates. Ensures that adequate funds are budgeted and funds are available before commitments are made.
• Consults with departmental leadership and other key stakeholders to develop implementation schedules and provides support to the development and implementation of various operational plans and technical/logistical tracking systems to meet operational needs.
• Coordinates reviews among internal business teams, planning staff, local health care setting administrators and, as directed to ensure optimum efficiency and effectiveness in the coordination of assigned projects.
• Ensures that scope statements, estimates and contract documents are prepared, in accordance with standards and NYC Health + Hospitals Operating Procedures.
• Reviews progress and cost statements including cumulative change order costs to ensure projects remain on schedule and within budgetary limits. Monitors progress against milestones and key deliverables and other performance indicators, and manages risk by proactively anticipating issues and developing contingency plans and solutions.
• Evaluates funding status and additional requirements for all cost elements such as site design and construction costs.
• Directs schedule development, monitoring and coordination of assigned projects, and informs appropriate personnel regarding start-up operations and completion dates.
• Analyzes problems and critical situations relating to assigned projects and develops alternative solutions with teams; reviews these proposals with staff and defines and implements decisions.
• Performs other related duties, as assigned.

Minimum Qualifications

• Master’s Degree from an accredited college or university in Business or Public Administration, Healthcare Management, Engineering, Social Sciences, Physical Sciences or a related discipline; and four (4) years of progressively responsible experience in projects and programs management, execution, and implementation, two (2) years of which must have been in the administration, management and/or execution of projects and programs of various complexities, including work in health care program planning, research, design or a related area; or
• Bachelor’s Degree from an accredited college or university in one of the disciplines as listed in 1 above or a related discipline; and five (5) years of progressively responsible experience as described in 1 above, three (3) of which must have been in the administration, management and/or execution of projects and programs of various complexities, including work in health care program planning, research, design or a related area; or
• Bachelor’s Degree from an accredited college or university in a discipline listed in 1 above or in a related discipline; and possession of a valid, professional certification listed below; and four (4) years of experience as described in 1 above, two (2) years of which must have been in the administration, management and/or execution of projects and programs of various complexities, including work in health care program planning, research, design or a related area.
• Project Management Professional (PMP).
• Program Management Professional (PgMP).
• Certified Associate in Project Management (CAPM).
• Lean Six Sigma (LSS), green belt or above.
• Certified ScrumMaster (CSM).
• SAFe Agilist (SA).

Certification(S)/NYS Licenses

• PMP Certification (Highly Favorable)
• Certified Scrum Master (Nice to Have)
• Any Epic Clinical Certification. (Nice to Have)

Knowledge, Skills, Abilities And Other Requirements

• Must possess exceptional written and verbal communication skills
• Ability to lead very large, visible meetings with hospital senior leadership in attendance
• Familiarity with PM Tools such as MS Project, the Service Now Demand and Project Modules, Monday.com

Years Of Experience

• At least 7 years’ experience in hospital healthcare project management
• Knowledge of and/or Exposure to Epic Clinical Design, Build, Test, Train, Go Live & Support
• Knowledge of and/or exposure to Epic clinical modules such as: (Orders, Ambulatory, ClinDoc, Cupid, Radiant, Epic Lab, Willow) etc.. (Nice to Have)

This role is approximately 80% remote and up to 20% on-site. The selected candidate must be able to come into the office to perform required work within 48 hours. This may be subject to change.

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.