Senior Project Manager - Level II

NYC Health + Hospitals; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

NYC Health + Hospitals is seeking a Project Manager to lead and manage projects aimed at enhancing quality outcomes in healthcare. The ideal candidate will have a Master's Degree in a relevant field, with strong project management experience and excellent communication skills. The role involves overseeing project teams, analyzing business needs, and developing strategic plans. The work requires travel within NYC and proficiency in standard project management tools such as Microsoft Visio and Project.

Qualifications

• 4 years of experience managing clinical projects in healthcare.
• Strong track record in project management leadership.
• Effective communication with diverse organizational levels.

Responsibilities

• Lead project teams in system-wide projects.
• Analyze business needs and document technical requirements.
• Prepare project status reports regularly.

Skills

Project management

Communication skills

Problem-solving skills

Planning

Education

Master’s Degree or higher

Bachelor’s Degree

Tools

Microsoft Visio

Microsoft Project

Microsoft Excel

Microsoft Word

Job description

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home‑based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post‑acute care/long‑term care, rehabilitation programs, Home Care, and Correctional Health Services. Our workforce is uniquely focused on empowering New Yorkers.

Duties & Responsibilities

• Leads project teams and attends high level meetings, providing project management of system wide projects related to the business operations and improvement of the quality outcomes of the member hospitals of New York City Health and Hospitals under direction of the Director. Identifies major phases, implementation sub‑steps, key stakeholders, timelines, resource needs, and potential obstacles for each project to build a comprehensive project plan. Utilizes standard project management tools and summary documents to track and communicate status of projects.
• Analyzes business needs and ensures that functional and technical requirements are documented.
• Develops POCs, Project Charters, Project and Business Plans.
• Identify project stakeholders, determine their needs and expectations for project success
• Develop communication strategy and establish communication plan
• Performs necessary investigations, analyses, and evaluations to determine project feasibility.
• Prepares routine project status reports.
• Ensure facility resources meet site management, information technology and data monitoring objectives.
• Provide regular project status information to team members, including attending required meetings and following‑up on action items.
• Ensure adherence to protocols, procedures, and project plans.
• Establish project goals and measurements of success
• Ensure each project deliverable has clear completion criteria and acceptance plan
• Participate in identification, evaluation, and selection of pilot sites.
• Ensure all projects have a clear education and training component
• Maintains all relevant documentation and communications as part of the program library.
• Provides direction and support to the project team ensuring the team is informed of all project changes, decisions, etc. that may affect the success of the project.
• Establishes and maintains collaborative relationships within the system in order to obtain information and content from providers and colleagues to foster successful project completion.
• Support short and long term operational/strategic business activities - by developing, enhancing and maintaining project information and models. Also develop and implement effective/strategic business solutions through research and analysis of data and business processes.
• Develops and manages best‑practices and tools for performance improvement plan execution and management. Identifies and manages performance improvement dependencies and critical path issues.
• Serve as an operational resource for internal team members for expedited problem identification and resolution, provision of project‑specific updates, and team interactions and deadlines.
• Coordinates project site monitoring activities, and may participate in site monitoring associated with initiation, interim, close out, and audit visits as required.
• Adhere and assists with business operations and project specific quality documents (for example: SOPs, work plans/practices, training guides).
• Provides adjunct analyses of the business processes related to a project in order to inform the project plan and assist the Director with information to make decisions to move the project to successful implementation.
• Serves as the liaison by understanding and interpreting business requirements, mapping process models, designing technical solutions to satisfy requirements, and completing formal system piloting.
• Support the Director to achieve project goals for submission and approvals, facility initiation, source document verification, data monitoring, ownership and accountability, and facility/site closure.
• Perform other duties as assigned.

Minimum Qualifications

• Master’s Degree or higher from an accredited college or university in Business or Public Administration, Healthcare Management, Engineering, Social Sciences, Physical Sciences, Clinical or related non‑clinical disciplines; and four (4) years of progressively responsible experience in administration, management and execution of clinical projects and programs of various complexities, in a health care setting or for health care programs, one (1) year of which must have been directly managing multiple concurrent clinical projects and programs in those areas; or
• Bachelor’s Degree from an accredited college or university in one of the disciplines listed in 1 above or a related discipline; and six (6) years of progressively responsible experience as described in 1 above, three (3) years of which must have been directly managing multiple concurrent clinical projects and programs in those areas; or
• Bachelor’s Degree from an accredited college or university in a discipline listed in 1 above or in a related discipline; and possession of a valid, professional certification listed below; and five (5) years of progressively responsible experience as described in 1 above, two (2) years of which must have been directly managing multiple concurrent clinical projects and programs in those areas.
• Project Management Professional (PMP).
• Program Management Professional (PgMP).
• Certified Associate in Project Management (CAPM).
• Lean Six Sigma (LSS), green belt or above.
• Certified ScrumMaster (CSM).
• SAFe Agilist (SA).

Department Preferences

• PMP Certification preferred.
• Ability to coordinate or manage multiple projects across the Health System.
• Excellent planning and problem‑solving skills.
• Excellent communication skills and ability to communicate effectively with all levels of the organization.
• Ability to travel to other H+H locations throughout NYC (up to 30%), based on project needs.
• Proficiency with Microsoft Visio, Project, Excel, Word and standard computer programs required.
• A highly‑motivated and meticulous individual with excellent problem‑solving and communication skills to join a fast‑paced, growth‑oriented work environment in a cutting‑edge field of business transformation.