NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient, and home‑based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post‑acute care/long‑term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.
At NYC Health + Hospitals, our mission is to deliver high quality health services, without exception. Every employee takes a person‑centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Purpose of Position
Under supervision, is responsible for supervising, coordinating, and executing the management of multiple departmental, large‑scale, and complex projects focused on improvement or development of health care settings and/or system‑wide initiatives in support of its strategic goals. Supports collaborative development with various business teams and drives process improvements for the successful management of overall project lifecycles, supporting provision of all deliverables from inception to completion.
Essential Duties and Responsibilities
- Responsible for all aspects of project lifecycles including planning, scope definition, design, execution and delivery, including development of administrative and operational processes, templates, procedures/protocols, and other core documents.
- Provides overall project/program management activities including utilizing project/program management tools and techniques to organize, plan, execute, report, and evaluate project/program objectives.
- Defines project milestones, and develops and reviews plans and specifications of assigned projects to be familiar with all details and project scopes. Prepares and reviews project reports and metrics.
- Confers with planning personnel to determine the nature and scope of proposed projects and programming schedules and with estimating personnel to verify validity of budget estimates. Ensures that adequate funds are budgeted and funds are available before commitments are made.
- Consults with departmental leadership and other key stakeholders to develop implementation schedules and provides support to the development and implementation of various operational plans and technical/logistical tracking systems to meet operational needs.
- Coordinates reviews among internal business teams, planning staff, local health care setting administrators, and, as directed, to ensure optimum efficiency and effectiveness in the coordination of assigned projects.
- Ensures that scope statements, estimates and contract documents are prepared, in accordance with standards and NYC Health + Hospitals Operating Procedures.
- Reviews progress and cost statements including cumulative change order costs to ensure projects remain on schedule and within budgetary limits. Monitors progress against milestones and key deliverables and other performance indicators, and manages risk by proactively anticipating issues and developing contingency plans and solutions.
- Evaluates funding status and additional requirements for all cost elements such as site design and construction costs.
- Directs schedule development, monitoring, and coordination of assigned projects, and informs appropriate personnel regarding start‑up operations and completion dates.
- Analyzes problems and critical situations relating to assigned projects and develops alternative solutions with teams; reviews these proposals with staff and defines and implements decisions.
- Performs other related duties, as assigned.
Minimum Qualifications
- Master’s Degree from an accredited college or university in Business or Public Administration, Healthcare Management, Engineering, Social Sciences, Physical Sciences or a related discipline; and four (4) years of progressively responsible experience in projects and programs management, execution, and implementation, two (2) years of which must have been in the administration, management and/or execution of projects and programs of various complexities, including work in health care program planning, research, design or a related area; or
- Bachelor’s Degree from an accredited college or university in one of the disciplines as listed in 1 above or a related discipline; and five (5) years of progressively responsible experience as described in 1 above, three (3) of which must have been in the administration, management and/or execution of projects and programs of various complexities, including work in health care program planning, research, design or a related area; or
- Bachelor’s Degree from an accredited college or university in a discipline listed in 1 above or in a related discipline; and possession of a valid, professional certification listed below; and four (4) years of experience as described in 1 above, two (2) years of which must have been in the administration, management and/or execution of projects and programs of various complexities, including work in health care program planning, research, design or a related area.
- Project Management Professional (PMP).
- Program Management Professional (PgMP).
- Certified Associate in Project Management (CAPM).
- Lean Six Sigma (LSS), green belt or above.
- Certified ScrumMaster (CSM).
- SAFe Agilist (SA).
Department Preferences
Certification(s)/NYS Licenses
- Certified Energy Manager (CEM)
- Certified Energy Auditor (CEA)
- Cert. Building Commissioning Professional (CBCP)
- Project Management Professional (PMP)
- Building Operator Certification Level 1 or 2 or a related certification
Educational Level
- A master's degree from an accredited college in facilities management, project management, engineering, architecture, healthcare management or a closely related field
Years of Experience
- 5-7 years of professional experience in the areas described above
Knowledge, Skills, Abilities and Other Requirements
- Strong strategic problem‑solving abilities
- Excellent technical, conceptual, and financial skills and ability to manage large project budgets
- Strong organizational and time management skills, with the ability to meet deadlines and work under pressure
- Excellent interpersonal and communication skills, with the ability to work effectively with vendors, staff, and stakeholders at all levels
- High level of productivity with a track record of meeting or exceeding project deadlines
- Experience in the design and construction of energy efficiency retrofit projects across diverse building types
- Experience with energy analysis and calculations for large commercial/industrial MEP systems (HVAC, boilers, chillers, VFDs, generators, lighting, controls)
- Experience with building commissioning, retro‑commissioning, and system re‑tuning
- Experience with on‑site generation technologies (solar PV, CHP, fuel cells, backup power, demand response)
- Strong knowledge of building codes and healthcare facility standards
- Working knowledge of HVAC systems, including boilers, chillers, AHUs, RTUs, BAS/BMS, and air, steam, and chilled water systems
- Knowledge of ASHRAE energy standards and NYC energy, mechanical, and electrical codes
- Understanding of utility rate structures, energy savings calculations, and emissions accounting methodologies
- Experience with energy audits, feasibility studies, and measurement & verification (M&V) processes
- Familiarity with project management practices, including planning, scope development, design and construction oversight, and project closeout
- Familiarity with project delivery methods (Design‑Bid‑Build, Design‑Build, CM‑Build)
- Ability to develop scopes of work, review technical submittals
Special Equipment/Machines Operated
- Strong computer proficiency with advanced use of Microsoft Office (Excel, Word) for data analysis, reporting, and documentation
- Experience with project management and tracking tools (e.g., Microsoft Project) to manage schedules, budgets, and project performance
- Familiarity with Autocad, Adobe Professional/Blue Beam for reviewing design drawings, documents and coordinating with consultants and contractors
- Working knowledge of Building Management Systems (BMS) and energy/utility data tools for monitoring, analysis, and optimization