Senior Project Manager - Customer Onboarding

energycap-external-career-page; United States; Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health, Dental & Vision coverage

Life & LTD Insurance

401(k) with company match

Monthly Connectivity Stipend

Job summary

EnergyCAP, LLC is seeking a Senior Project Manager to lead onboarding and implementation projects, driving fast, high-value software deployments for new and existing customers.

You’ll manage end-to-end projects with an AI-forward mindset, coordinating engineers and enrollment specialists, while delivering strong customer experiences and achieving high NPS scores.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, Information Technology, Engineering, or related field.
• 3–5 years of project management experience, ideally at a software company or in an energy/sustainability-related environment.
• PMP certification.
• Experience implementing enterprise software and/or energy-related projects.
• Demonstrated experience building and using AI tools to improve efficiency and accelerate project execution.
• Comfort using basic Microsoft Excel functionality and formulas.
• Strong customer-facing experience, with the ability to influence and build trust with both internal and external stakeholders.
• Adaptable, organized, and self-motivated — a self-starter who pushes projects forward independently and as part of a collaborative team.

Responsibilities

• Take extreme ownership of onboarding and implementation projects from kickoff to handoff to Customer Success.
• Manage multiple projects of varying complexity, following O&I methodology to control scope, schedule, and budget.
• Identify and apply methods to accelerate timelines so customers realize value quickly.
• Coordinate work across project engineers and enrollment specialists to keep implementations on track.
• Meet each customer’s defined Keys to Success and outcomes for their project.
• Configure EnergyCAP software and set up databases as defined in the SOW.

Skills

Project management

Customer-facing

AI tooling

Self-motivated

Education

Bachelor's degree

PMP certification

Tools

Excel

Job description

EnergyCAP, LLC is an industry-leading and award-winning software company focused on energy and sustainability management. EnergyCAP is trusted by 10,000+ Energy and Sustainability professionals across the country to be their single source of truth for financial-grade, actionable data to better manage resources, reduce carbon, and drive savings. If you’re looking for a role that enables you to do what you do best while making the future more sustainable, this is the role for you!

Our core values are: Accountability, Impact, Innovation, Integrity, and Teamwork.

Build a more sustainable future with us! Visit www.EnergyCAP.com to learn more.

About the Role

We’re looking for a Senior Project Manager to join our Onboarding & Implementation (O&I) team, where you’ll take ownership of getting new customers (‘new logos’) up and running on EnergyCAP and lead expansion projects for existing customers as they grow their use of the platform.

You’ll manage the full project lifecycle - from kickoff through a smooth handoff to the Customer Success team - driving toward fast, high-value implementations (typically within three to six months) and customer experiences strong enough to translate into great NPS scores and long-term product adoption. You’ll bring an AI-forward mindset to how you run projects, using modern tools to work faster and smarter without sacrificing quality.

What You’ll Do

• Take extreme ownership of assigned onboarding and implementation projects, managing them from kickoff through a smooth transition to the Customer Success team.
• Manage multiple projects of varying complexity simultaneously, following O&I methodology to control scope, schedule, and budget.
• Identify and apply methods to accelerate project timelines so customers realize value from EnergyCAP as quickly as possible.
• Delegate and coordinate work across project engineers and enrollment specialists to keep implementations moving and on track.
• Identify and work to meet each customer’s defined Keys to Success and specified outcomes for their project.
• Configure EnergyCAP software and set up customer databases as defined in the Statement of Work for assigned projects.
• Proactively identify, assess, document, and mitigate risks to successful project completion.
• Conduct regular project status meetings - including agendas and minutes - and manage ongoing communication on work completed, work remaining, and risk mitigation plans.
• Effectively influence internal and external project team members, in person and remote, to keep projects moving toward shared goals.
• Provide online training to customers, plus occasional onsite training.
• Administer ‘mini’ premium success projects for existing customers - such as additional training or hourly support - as they expand their use of EnergyCAP.
• Support strategic O&I initiatives as assigned.

What You’ll Bring

• Bachelor's degree in Business Administration, Computer Science, Information Technology, Engineering, or related field.
• 3–5 years of project management experience, ideally at a software company or in an energy/sustainability-related environment.
• PMP certification.
• Experience implementing enterprise software and/or energy-related projects.
• Demonstrated experience building and using AI tools to improve efficiency and accelerate project execution.
• Comfort using basic Microsoft Excel functionality and formulas.
• Strong customer-facing experience, with the ability to influence and build trust with both internal and external stakeholders.
• Adaptable, organized, and self-motivated — a self-starter who pushes projects forward independently and as part of a collaborative team.

Pay Range

$90,000 - $110,000 annual salary with a 3% bonus. Pay is commensurate with experience, knowledge, skills, and abilities.

Why You’ll Love Working Here

At EnergyCAP, we invest in you—personally, professionally, and beyond. Here’s how we support your growth, balance, and well-being:

Health & Wellness

• 100% company-paid Health, Dental & Vision coverage for you, plus competitive cost-sharing for your family
• Company-paid Life & LTD Insurance for peace of mind
• Adoption Grants and paid leave to support your growing family
• Wellness program offerings designed to strengthen your physical and mental health and overall well-being

Financial Security

• 401(k) with a 3% company match—helping you plan confidently for the future
• Monthly Connectivity Stipend so you can work seamlessly from anywhere

Growth & Development

• Emergenetics Development Program to help you understand and leverage your strengths
• Tuition Assistance to fuel your continued learning and career growth

Community & Balance

• Flexible Time Off so you can recharge and enjoy life outside of work
• A remote-first workplace that offers balance and flexibility, with the option to connect in-person at our offices
• Charitable contributions & matched giving to amplify your impact
• Paid community service hours—because giving back matters

At EnergyCAP, we don’t just offer benefits—we provide the tools, support, and flexibility you need to thrive in both work and life.

EnergyCAP is a proud equal opportunity employer, committed to hiring and developing individuals from diverse background and experiences. We value and consider applications for all qualified candidates without regard to actual or perceived race, color, religion, national origin, sex, gender, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, enrollment in college or vocational school, political affiliation, military or veteran status, citizenship status, genetic information, or any other basis protected by federal, state or local law.

EnergyCAP will reasonably accommodate qualified individuals with disabilities in accordance with applicable law. If you are in need of an accommodation in order to submit your application, please email [e-mail].

Note: We are currently not sponsoring VISAs.