Senior Project Manager: Customer-Focused Delivery Leader

SHI; Austin (TX); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental

401K

Flexible spending

Job summary

SHI International Corp. in Austin, TX seeks a Sr. Project Manager to lead complex customer-facing projects from kickoff through delivery and closeout.

You will coordinate cross-functional teams, manage timelines and budgets, and build trusted relationships to drive clear, measurable outcomes. This senior role emphasizes data-driven decision making, Asana-driven planning, and governance adherence, with hands-on mentorship of others and collaboration with sales, technical and operations teams to

Qualifications

• 5+ years of experience holding a direct project or program management or equivalent role.
• Experience managing customer facing projects in a fast-paced, cross-functional setting.
• PMP Certification required or equivalent.

Responsibilities

• Lead end-to-end delivery of complex customer-facing projects from kickoff and planning through execution, go-live, and closeout.
• Serve as the primary customer contact, managing expectations, communications, escalations, and relationships throughout the engagement.
• Define scope, timelines, deliverables, and success metrics aligned to customer requirements and business goals.
• Build and maintain project plans, schedules, and task dependencies in Asana, keeping boards, timelines, and status reporting current and visible to customers and stakeholders.
• Lead cross-functional internal teams, vendors, and subcontractors, coordinating dependencies in a matrixed environment.
• Manage project budgets, resources, change requests, and statements of work to protect margin and ensure high-quality outcomes.
• Identify risks and issues, implement mitigation strategies, and elevate when necessary.
• Facilitate customer kickoff meetings, status calls, and executive business reviews with clear, concise reporting.
• Ensure adherence to project management methodologies, governance standards, and documentation practices.
• Track performance against KPIs, milestones, and customer satisfaction, providing insights to improve outcomes.
• Partner with sales, technical, and operations teams to ensure smooth handoffs and identify follow-on opportunities.
• Act as a trusted advisor and subject matter expert, mentoring others on project management and Asana best practices

Skills

Asana proficiency

Stakeholder engagement

Communication skills

Budget management

Project management

PMP Certification

Education

Bachelor’s degree in Business Administration, Project Management, Information Systems, or related field

Tools

Asana

Job description

SHI International Corp. in Austin, TX seeks a Sr. Project Manager to lead complex customer-facing projects from kickoff through delivery and closeout.

You will coordinate cross-functional teams, manage timelines and budgets, and build trusted relationships to drive clear, measurable outcomes. This senior role emphasizes data-driven decision making, Asana-driven planning, and governance adherence, with hands-on mentorship of others and collaboration with sales, technical and operations teams to