Senior Project Manager – Class Action & Remediation

Zohorecruit; New York (NY); Remote; USD 62,000 - 103,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

PTO

Sick leave

Job summary

Paradigm Information Services, Inc. seeks an experienced Client Services Senior Project Manager to support its Remediation and Class Action administration practice.

This remote, contract role leads complex projects, manages budgets, and ensures exceptional service delivery to clients. The ideal candidate combines client relationships with financial acumen, operational discipline, and cross-functional leadership.

Qualifications

• Extensive project management and client-facing experience.
• eDiscovery and hands-on experience with Relativity/RelativityOne.
• Bachelor's degree in management or related field, or equivalent experience.
• JD/MBA or similar advanced degree preferred.
• PMP certification preferred.
• Experience in banking or financial services preferred.
• Proven experience managing budgets, forecasts, timelines, resources, deliverables, and client expectations.
• Strong leadership and people-management skills.
• Excellent planning, organizational, analytical, and critical-thinking skills.
• Ability to manage multiple priorities with attention to detail.
• Strong problem-solving skills with ability to foresee risks and develop contingencies.
• Ability to delegate effectively and ensure timely delivery.
• Strong technical aptitude and computer skills.
• Outstanding written and verbal communication skills.
• Ability to work independently with judgment and accountability.

Responsibilities

• Serve as primary operational point of contact for clients, building strong relationships and ensuring requirements are understood.
• Lead complex Remediation and Class Action projects from planning through completion, delivering on time and within budget.
• Manage project financial performance, including budgets, forecasts, and invoicing.
• Provide guidance to other Project Managers on forecasting, budgeting, and invoicing accuracy.
• Coordinate cross-functional resources across sales, data analysis, development, and operations.
• Monitor progress, identify issues, and adjust resources and priorities accordingly.
• Delegate responsibilities and ensure timely completion of assignments.
• Maintain effective internal communications on status, risks, and priorities.
• Resolve difficult client situations with professionalism and solutions-focused approach.
• Recruit, train, supervise, coach, and evaluate project staff; develop a high-performing team.
• Support succession planning and internal talent development.
• Identify opportunities to improve processes, controls, workflows to increase efficiency and client satisfaction.
• Collaborate with leaders to implement best practices and streamline service delivery.
• Use data to identify issues, evaluate performance, and support sound decisions.
• Partner with teams to maintain high service standards while supporting revenue and profitability goals.

Skills

Project management

Client-facing

Relativity

RelativityOne

Budgeting

Leadership

Planning and analysis

Communication

Independence

Problem-solving

Delegation

Tech aptitude

Written communication

Education

Bachelor's degree in management

JD / MBA or similar

PMP certification

Tools

Relativity

RelativityOne

Job description

Paradigm Information Services, Inc. | Contract

We work with our candidates to ensure that their career goals are a good match to a client company's organization and environment. We look forward to connecting with you!

Job Description

This is a remote position.

Paradigm is seeking an experienced Client Services Senior Project Manager - Class Action & Remediationto support our client's Remediation and Class Action administration practice. This is a senior, highly client-facing role responsible for leading complex projects, managing project financials and resources, developing project teams, and ensuring exceptional service delivery.

The ideal candidate is an accomplished project manager who combines strong client relationship skills with financial acumen, operational discipline, and the ability to lead cross-functional teams. This position requires sound judgment, analytical thinking, and the ability to manage multiple priorities with minimal supervision.

The Senior Project Manager will also provide leadership and development to Project Coordinators and may oversee Associate Project Managers, Supervisors, Project Attorneys, and other project personnel.

Type: Contract

Duration: 3-month*

Pay Rate: $45.00 - $75.00/hour

Benefits: Medical, dental, vision, life, 401(k), PTO, and sick leave

Location: Remote - approved U.S. locations, Eastern Time Zone preferred

Job No.: Para_1501

* Assignment lengths are estimated based on the expected workload and scope of work. The assignment may be extended or conclude earlier than anticipated based on business needs.

Approved Hiring Locations: Alabama, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Washington DC, and Wisconsin.

As a Quality Assurance Data Analyst, you will:

• Serve as a primary operational point of contact for clients, building strong relationships and ensuring project requirements and expectations are clearly understood and met.
  
• Lead complex Remediation and Class Action administration projects from planning through completion, ensuring deliverables are completed on time, within budget, and according to established quality standards.
  
• Manage project financial performance, including budget and estimate review, monthly revenue forecasting, invoice review, and achievement of established financial objectives.
  
• Provide guidance to other Project Managers regarding project forecasting, budgeting, and invoice accuracy.
  
• Coordinate cross-functional resources, including sales representatives, data analysts, web developers, call center teams, disbursement specialists, claims analysts, and other operational personnel.
  
• Continually monitor project progress, identify potential issues, establish contingency plans, and adjust resources and priorities as necessary.
  
• Delegate responsibilities effectively and ensure project assignments and internal requests are completed accurately and within required deadlines.
  
• Develop and maintain effective internal communication strategies that keep project teams and management informed of project status, priorities, risks, and issues.
  
• Manage and resolve difficult or sensitive client situations using sound judgment, professionalism, and a solutions-oriented approach.
  
• Recruit, train, supervise, coach, and evaluate project staff while fostering a collaborative, high-performing team environment.
  
• Develop team members through ongoing coaching, training, and guidance.
  
• Support succession planning and the development of a strong internal talent pipeline.
  
• Identify opportunities to improve processes, controls, workflows, and procedures to increase efficiency, quality, profitability, and client satisfaction.
  
• Partner with business and operational leaders to develop and implement best practices and streamline service delivery.
  
• Use data and analytical methods to identify issues, evaluate performance, solve problems, and support sound business decisions.
  
• Collaborate across Client Services, Sales, and operational teams to maintain high service standards while supporting revenue, efficiency, and profitability goals.
  

Requirements

Our ideal candidate will have:

• Extensive project management and client-facing experience, including responsibility for complex projects, competing priorities, and cross-functional teams.
  
• eDiscovery and significant hands-on experience with Relativity and/or RelativityOne.
  
• Bachelor's degree in management or a related discipline, or equivalent relevant industry experience, preferred.
  
• Juris Doctor (JD), Master of Business Administration (MBA), or similar advanced degree preferred.
  
• Project Management Professional (PMP) certification through the Project Management Institute (PMI) preferred.
  
• Prior experience in banking or financial services preferred.
  
• Demonstrated experience managing project budgets, forecasts, timelines, resources, deliverables, and client expectations.
  
• Strong leadership and people-management skills, including experience coaching, developing, and supervising team members.
  
• Excellent planning, organizational, analytical, and critical-thinking skills.
  
• Ability to manage multiple complex and shifting priorities while maintaining attention to detail and quality.
  
• Strong problem-solving skills with the ability to anticipate risks, evaluate alternatives, and develop contingency plans.
  
• Ability to delegate effectively and ensure work is completed on time, within scope, and according to quality standards.
  
• Strong technical aptitude and excellent computer skills.
  
• Outstanding written and verbal communication skills, including the ability to communicate complex project information clearly to clients, project teams, and senior stakeholders.
  
• Ability to work effectively with a high degree of independence, judgment, and accountability.
  

Paradigm offers medical, dental, vision, life, 401K, PTO, and sick days.

About Us, Paradigm

Paradigm Information Services is an established staffing company that has been connecting talented people with great opportunities for more than 25 years. We work with clients across a variety of industries and positions, giving our recruiting team the opportunity to work on interesting and sometimes challenging searches.

Paradigm Information Services does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.