Senior Project Manager

RAPP; New York (NY); On-site; USD 45,000 - 160,000; Full time

Job summary

RAPP is seeking a Senior Project Manager in New York City to drive multiple complex projects across disciplines. You will plan, coordinate, and oversee cross-functional teams including creative, technology, QA, UX/IA, and production to deliver high-quality solutions.

The role emphasizes strong communication, leadership under pressure, and the ability to manage several concurrent projects while aligning with client objectives and agency goals.

Qualifications

• Excellent communication, interpersonal and problem-solving skills, including those with clients.
• Ability to lead multi-disciplinary project teams and meetings with clients and agency teams.

Responsibilities

• Be responsible for the successful development and implementation of multiple, complex solutions.
• Effectively plan, problem solve and deliver quality with little supervision.
• Manage multiple large-scale projects in a deadline-driven environment.
• Facilitate project kickoff meetings.
• Create and manage project scope documents and schedules/project plans.
• Lead cross-functional teams including creative, technology, QA, UX/IA, production, performance/analytics.
• Interact and collaborate with clients and partners.
• Identify resource requirements and staffing.
• Coordinate asset deliveries and perform asset quality reviews.
• Manage workflow tickets and online collaboration.
• Function as a client liaison.
• May mentor APMs and PMs.

Skills

Excellent communication

Leadership

Project management

Client liaison

MS Office

JIRA

Vendor management

Multitasking

Problem solving

Education

Bachelor’s degree preferred

Tools

MS Project

Smartsheet

Egnyte

JIRA

Content Management Systems

Outlook

PowerPoint

Excel

Job description

Job Description

MRM Health is seeking a Senior Project Manager. We are looking for a candidate who demonstrates strong verbal and written communication skills and strives to excel professionally in the field of Project Management. Our ideal candidate will contribute to a positive and collaborative working environment and build and enhance working relationships with clients, external partners and within the agency.

Agency

RAPP

Job Function

Projects and Performance Improvement

Job Subfunction

Project and Program Management

In This Role, You Will

• Be responsible for the successful development and implementation of multiple, complex solutions
• Effectively plan, problem solve and deliver quality with little supervision
• Manage multiple large-scale projects (launches, programs) simultaneously in a deadline-driven environment
• Facilitate project kickoff meetings
• Create and manage project scope documents and schedules/project plans
• Lead projects with cross-functional teams including creative, technology, QA, User Experience/Information Architecture, production, performance/analytics
• Interact and collaborate knowledgably with clients and partners
• Identify project resource requirements and facilitate staffing
• Coordinate asset deliveries with partners and perform asset quality reviews
• Manage workflow tickets and online collaboration
• Function as a client liaison
• May mentor APMs and PMs

What We Are Looking For

• Excellent communication, interpersonal and problem-solving skills, including those with clients
• Ability to consistently demonstrate key leadership skills in leading the immediate and broader team and an immediate report to meet project and agency goals
• Ability to work expertly under pressure and very comfortable with change and complexity in dynamic environments
• Ability to shift readily between the big picture and the small but crucial details, knowing when to concentrate on each
• Ability to work effectively with clients, partners and vendors to deliver an overall solution
• Understanding and providing input for the project requirements and ensuring alignment of the solutions
• Ability to expertly lead and motivate multi-disciplinary project teams
• Ability to expertly lead meetings with clients and agency teams, and create/deliver persuasive presentations
• Ability to manage multiple, concurrent projects
• Ability to sell and negotiate solutions
• Strong ability to apply concepts in strategy, marketing and brand management
• Bachelor’s degree preferred
• 5-8 years’ experience in project management or service management within a professional services company
• Agency or client-side experience a strong plus
• Strong skill level with MS Office experience, including Word, Excel, PowerPoint and Outlook preferred
• Strong skill level with MS Project or other project plan software (Smartsheet) preferred
• Strong skill level with production tools and proprietary software (Egnyte, JIRA, Content Management Systems, online routing, etc.) preferred
• Strong knowledge of the web and related technologies including user experience, web development, web services, integration, application management and hosting preferred
• Strong experience with digital campaigns, including site, digital experiences, email and OLA projects preferred
• Experience with Print, Photo, and/or Video Production a plus (may be required for specific roles)
• Strong experience with project methodologies, including agile, hybrid, or waterfall
• Excellent project management skills and experience including:
  • Schedule development, management, monitoring and oversight
  • Resource management and forecasting
  • Task and delivery management
  • Risk identification and management
  • Issue identification and management
  • Estimate development, tracking and forecasting project fees and costs without supervision
  • Contributing to Project Scope of Work documents and audit to identify risks
  • Reconciling project fees and costs for client review
  • Delegation to support teams

About MRM

MRM is a modern relationship marketing agency dedicated to building enduring brand relationships. MRM’s specialized capabilities drive relationship lifetime value and span CRM, Customer Experience, and Commerce with data and martech at the core. MRM operates in a borderless, integrated way to enable greater collaboration, creativity, and true speed to market. For more information, please visit www.mrm.com.

Location

This role is based in New York City.

Compensation

The salary range for this position is $45,000 to $160,000.

Equal Opportunity Employer

MRM is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.