Senior Project Manager

Doyon, Limited; United States; Hybrid; USD 100,000 - 130,000; Full time

Job summary

Doyon, Limited is seeking a Senior Project Manager to oversee the entire project life cycle of business application implementation projects. This includes managing small to large scale Microsoft Dynamics 365 ERP implementations while ensuring client satisfaction.

The ideal candidate should have a Bachelor's degree, over 10 years of project management experience, and the ability to build relationships with stakeholders. This role allows for remote work with some travel required.

Qualifications

• Minimum of 10 years in applied experience with complex project management, preferably in ERP or CRM implementations.
• Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence.
• PMP certification is a plus.

Responsibilities

• Oversee entire project life cycle for business application implementation projects.
• Manage concurrent small to large scale Microsoft Dynamics 365 ERP and custom solutions implementation projects.
• Build relationships and develop trust with key client stakeholders.

Skills

Project management

Client relationship building

Microsoft Dynamics 365

Microsoft Project

Education

Bachelor’s degree in Business, Computer Science, or related field

Job description

Overview

The Senior Project Manager will assume full responsibility for overseeing the entire project life cycle for business application implementation projects, ranging from small to large in scale. This includes performing a full range of project management duties, with a key focus on ensuring the successful delivery of our implementation services, meeting client expectations, and maintaining a high level of client satisfaction while effectively managing project scope. In addition, this role will actively contribute to, employ, and advocate for Arctic IT's Project Implementation Methodology, all the while providing support to the Director of Program Services in a variety of tasks and activities.

Responsibilities

• Learn, utilize, and promote the Arctic IT’s Project Implementation Methodology and work with Practice Managers to improve best practices.
• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment of multiple business application projects across many clients varying in size and complexity.
• Manage concurrent small to large scale Microsoft Dynamics 365 ERP, Power Platform/CRM, and custom IP solution implementation projects.
• Build relationships and develop trust with key client stakeholders, serving as the primary contact throughout the project, maintaining commitments, and communicating on a regular basis as well as reaching out as necessary with more pressing issues.
• Plan projects to accomplish goals within constraints such as time, cost, and agreed quality and satisfaction standards.
• Develop detailed project plans based off the solution to be delivered.
• Schedule tasks, deadlines, and milestones for resources.
• Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones, and delivering excellent client service.
• Provide status reporting regarding project milestones, deliverables, dependencies, risks, and issues, communicating across leadership.
• Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks, and issues.
• Delegate tasks and responsibilities to appropriate personnel.
• Evaluate the progress on projects regularly and forecast remaining phases/tasks to complete.
• Meet frequently with internal and client team members to ensure projects are on track, identify obstacles, and navigate through them.
• Monitor, track, and control outcomes to resolve issues, conflicts, dependencies, and critical path deliverables.
• Efficiently and competently manage problem resolution, e.g., scope‑creep, changed requirements, missed deadlines, risk, quality issues, etc.
• Ensure client expectations are met and exceeded in terms of quality of product and service delivered.
• Develop project documentation, such as project kick‑off presentations, meeting agendas, status reports, project charters, go live plans.
• Lead client project kick‑off meetings and various types of project meetings.
• Participate in initial business process discovery meetings with clients to understand scope of the project.
• Manage gap analysis from requirements gathered to solution proposed with team.
• Review and contribute to the content of implementation documentation, such as Functional Requirements Document, Gap Analysis, Functional Design Document, Training Documents, Data Conversion Plans.
• Perform project acceptance and closeout procedures to adequately transition the project to Support Team.
• Participates in project billing review as needed and actively engages on project financials.
• Perform satisfaction surveys throughout the life cycle of the implementations.
• Ensure Arctic IT’s brand and image is represented appropriately.
• Provide coaching and guidance to project team members.
• Participate in resource planning and identifying resources required to complete projects successfully.
• Stay current with latest project management strategies, tools, terminologies and provide input for improvements to our methodologies.
• Provide feedback on performance evaluations for team members.
• Provide mentoring and subject matter expertise to entry level project managers.

Qualifications

• Bachelor’s degree in Business, Computer Science, or related field.
• Minimum of 10 years in applied experience with complex project management preferably in ERP or CRM implementations.
• Proven capability to build and maintain relationships by engaging business leaders to establish credibility and confidence.
• Strong working knowledge of Microsoft Project.
• Experience with Microsoft Dynamics 365 solutions a plus.
• PMP certification is a plus.
• Valid driver’s license and insurance.
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.

Working Environment

The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

Reasonable Accommodation

It is Arctic Information Technology, Inc.’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

Preference Statement

Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

Pay Transparency Statement

Arctic Information Technology will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor’s legal duty to furnish information.

EEO Statement

Arctic Information Technology Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf. For questions on the job posting contact [phone].

Federal Acronym Compliance

Arctic Information Technology Inc. is a Federal Contractor and complies with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).