Senior Project Manager

Hai Robotics; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Hai Robotics in the United States seeks a Senior Project Manager to own the delivery of complex warehouse automation implementations across the Americas. You will lead multi-disciplinary teams and partner with customers to ensure on-time, on-budget deployments that meet KPIs and drive customer obsession.

The role requires a strong agile mindset, robotics domain knowledge, and the ability to coordinate hardware, software and processes across global teams.

Qualifications

• Bachelor’s or master’s degree in Mechanical/Industrial Engineering or Supply Chain.
• 8 years of experience managing technical projects.
• 4-5 years experience in warehouse operation/logistic functions/3PL industry.
• Solid technical background with robotics and supply chain.
• Ability to lead project teams and see them through to completion.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• PMP certification is a plus.
• AutoCAD 2D layout proficiency is highly preferred.
• Willing to travel.

Responsibilities

• Lead and manage warehouse automation projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation.
• Coordinate cross-functional teams across sales, solution, logistics, and software to ensure integration of hardware, software, and processes.
• Drive delivery excellence via site stabilization and KPI alignment; ensure customer satisfaction and successful hand-offs to support.
• Partner with US and China HQ colleagues on a broad cross-functional delivery program.
• Ensure projects stay within scope, schedule, and defined budgets.

Skills

Client-facing communication

Verbal communication

Written communication

Project management

Robotics knowledge

Organizational skills

Multitasking

Willing to travel

PMP certification

Education

Bachelor's or Master's in Mechanical Engineering or Industrial Engineering or Supply Chain

Tools

AutoCAD 2D layout

Job description

Hai Robotics is revolutionizing warehouse automation with intelligent robotics systems that deliver true customer value based on a unique combination of scalable standards with customer specific customization. Our mission is to empower fulfillment operations with cutting-edge technology and an obsessive customer focus. As we expand globally, we’re looking for a visionary leader to own the delivery of our implementations in the Americas region.

Job Summary

The CEO Amer has a grand vision to change the robotics industry in the Americas by focusing the Amer team around a mission based on customer obsession as opposed to robotic function. Our PMs are key to helping the CEO achieve his vision as they are the primary owners of delivering Hai Robotics’ projects to our customers and exemplifying delivery excellence and the embodiment of our customer obsession. The Senior PM is accountable for both the efficiency and quality of delivery, measured by site stabilization and Customer Success Index (CSI) performance respectively.

The PM is extremely proficient in the agile mindset, as well as various systems (AGV, ACR, AMR). This will be a technically capable Senior Project Manager for one of the most promising robotic companies in the world.

HAI Robotics has a fast-paced environment where we “Work Hard, Have Fun, Make History.” You will also spend time developing relationships with customers and vendors, collaborating with a talented team to find solutions to design challenges and investigating the root cause of customer issues.

You’ll be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to help grow HAI’s market share in robotic automation systems in the US and on a global scale. You will be surrounded by professionals, passionate about robotics, and believe that world-class service is critical to customer success. You’ll be the go-to person within the US HAI robotics organization for project-related activities. You will bring operational scalability that sustains the platform’s extreme growth.

Essential Duties and Responsibilities

Safety

• Puts the safety of the team as the paramount objective.
• Ensures that Hai’s safety practices are being followed in the field.

Delivery

• The Senior PM is the primary owner of delivering Hai Robotic’s projects to our customers and exhibits our commitment to customer obsession in our implementations. They own delivery and is measured across 2 critical performance dimensions:
• Efficiency - measured by how soon the Hai project team stabilizes the site, gets the customer to be self-sufficient and can exit.
• Quality - measured by the CSI (Customer Success Index) which reflects how well we are meeting the customer’s defined (lagging) KPIs.
• Lead and manage warehouse automation projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation.
• Understands that the delivery of a highly functioning robotics systems includes the precise coordination of components across hardware, software and processes. Works across these broad functional teams to ensure that all functions come together optimally.
• Coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments including sales, solution, logistics, and software teams.
• Leads this highly-cross-functional project team to deploy our systems and stabilize sites rapidly and transition customers to self-sufficiency.
• Partners with local US and Chinese HQ colleagues across a broad and diverse cross-functional team.
• Collaborate with Customer Success, Product, and Engineering to resolve escalations.
• Ensure implementations are aligned with customer-defined KPIs and business outcomes.
• Champion Hai’s culture of customer obsession through every phase of delivery.
• Manage relationships between clients and stakeholders, and keep stakeholders informed and updated for all parties.
• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.
• Obtaining customer acceptance of project deliverables.
• Managing customer satisfaction within the project transition period.
• Conducting post-project evaluation and identifying successful and unsuccessful project elements.
• Report on implementation health, risk, and performance to executive leadership.
• Ensures a smooth hand-off from implementation completion to customer support.

Connecting Customer Success to Financial Success

• The PM understands that financial success is directly related to our ability to achieve the customer’s success outcomes.
• Drives their team to achieve customer success outcomes to reach FAC (acceptance) that leads to ability for cash collections.

Qualifications

• A bachelor’s degree or master's degree in Mechanical Engineering, Industrial Engineering, Supply Chian or related discipline.
• 8 years of experience managing technical projects
• 4-5 years experience in warehouse operation/ logistic functions/3PL industry is a must-have
• Solid technical background, with understanding or hands-on experience in robotics and supply chain
• Ability to lead project teams of various sizes and see them through to completion.
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Project Management Professional (PMP) certification is a plus.
• AutoCAD 2D layout proficiency is highly preferred
• Willing to travel
• Solid organizational skills including attention to detail and multi-tasking skills, and willingness to learn
• Ability to manage and oversee multiple projects at the same time
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

*Candidates must be authorized to work in the United States and must provide proof of eligibility upon hire in accordance with federal regulations.

Work Environment and Physical Requirements

• Travel up to 50% / Primarily Domestic, but with some International travel