Senior Project Manager

Concentrix Experts Colombia S.A.S.; Omaha (NE); Presencial; USD 100.000 - 150.000; Jornada completa

Descripción de la vacante

Concentrix Omaha is seeking a Senior Project Manager to lead software engineering teams delivering customer-facing technology solutions. The role requires disciplined, proactive leadership, clear communication across technical and business teams, and strong Agile execution with Jira expertise to drive delivery from planning through completion.

The ideal candidate will navigate complex, matrixed environments, manage sprint commitments, and ensure visibility into progress, risks, and dependencies

Formación

• Experience leading software engineering teams in an Agile environment.
• Strong technical background with SDLC knowledge and delivery experience of customer-facing software solutions.
• Advanced experience using Jira and project management tools for ticket creation, backlog management, sprint planning, capacity tracking, burn down charts, and delivery reporting.

Responsabilidades

• Lead Agile delivery for software engineering teams building customer-facing solutions, ensuring sprint commitments, milestones, and project outcomes are clearly defined, tracked, and delivered.
• Serve as Scrum Master for assigned teams, facilitating sprint planning, daily scrums, backlog refinement, sprint reviews, retrospectives, and other Agile ceremonies.
• Own sprint execution with clear accountability for committed deliverables, proactively identifying risks, blockers, dependencies, and timeline concerns before they impact delivery.
• Maintain strong Jira discipline, including ticket creation, backlog management, sprint boards, burn down charts, capacity tracking, reporting, and documentation.
• Partner with engineers, technical leads, QA, product owners, business stakeholders, and cross-functional teams to align priorities, clarify requirements, and drive work to completion.
• Develop and maintain a clear, documented view of team bandwidth, capacity, sprint progress, dependencies, risks, and upcoming milestones.
• Provide proactive delivery reporting to leadership, ensuring stakeholders have visibility into progress, roadblocks, team capacity, and key decisions.
• Ask thoughtful technical and functional questions to understand product behavior, delivery dependencies, implementation risks, and downstream impacts.
• Navigate complex, matrixed teams with confidence, ensuring alignment, follow-through, and accountability across multiple contributors and workstreams.
• Drive execution discipline by keeping commitments visible, escalating concerns early, and removing obstacles that may slow team progress.
• Promote a culture of ownership, transparency, continuous improvement, and dependable delivery across the team.

Conocimientos

Agile delivery

Jira expertise

Cross-functional collaboration

Herramientas

Jira

Descripción del empleo

Job Title: Senior Project Manager

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Title: Senior Project Manager

Location: Omaha, NE (Onsite - 5 Days a Week)

Job Description

The Technical Project Manager will lead software engineering teams in the delivery of customer-facing technology solutions. This role requires a disciplined, proactive leader who understands the software development lifecycle, communicates clearly across technical and business teams, and drives delivery with ownership, urgency, and transparency. The ideal candidate brings strong Agile execution, advanced Jira expertise, and the ability to navigate complex, matrixed environments while keeping work moving from planning through completion.

Responsibilities

• Lead Agile delivery for software engineering teams building customer-facing solutions, ensuring sprint commitments, milestones, and project outcomes are clearly defined, tracked, and delivered.
• Serve as Scrum Master for assigned teams, facilitating sprint planning, daily scrums, backlog refinement, sprint reviews, retrospectives, and other Agile ceremonies.
• Own sprint execution with clear accountability for committed deliverables, proactively identifying risks, blockers, dependencies, and timeline concerns before they impact delivery.
• Maintain strong Jira discipline, including ticket creation, backlog management, sprint boards, burn down charts, capacity tracking, reporting, and documentation.
• Partner closely with engineers, technical leads, QA, product owners, business stakeholders, and cross-functional teams to align priorities, clarify requirements, and drive work to completion.
• Develop and maintain a clear, documented view of team bandwidth, capacity, sprint progress, dependencies, risks, and upcoming milestones.
• Provide proactive delivery reporting to leadership, ensuring stakeholders have consistent visibility into progress, roadblocks, team capacity, and key decisions without needing to request updates.
• Ask thoughtful technical and functional questions to understand product behavior, delivery dependencies, implementation risks, and downstream impacts.
• Navigate complex, matrixed teams with confidence, ensuring alignment, follow-through, and accountability across multiple contributors and workstreams.
• Drive strong execution discipline by keeping commitments visible, escalating concerns early, and removing obstacles that may slow team progress.
• Promote a culture of ownership, transparency, continuous improvement, and dependable delivery across the team.
• Complete all assigned, mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.

Qualifications

• Proven experience as a Project Manager, Technical Project Manager, Scrum Master, Agile Delivery Lead, or similar role leading software engineering teams.
• Strong technical background with working knowledge of the software development lifecycle and experience supporting delivery of customer-facing software solutions.
• Advanced experience using Jira and project management tools for ticket creation, backlog management, sprint planning, capacity tracking, burn down charts, and delivery reporting.

Demonstrate