Senior Project Manager

EMS|MC; Northern (KY); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Discretionary bonus plan

Retirement plan

Health coverage

Paid time off

Job summary

EMS|MC is seeking a Senior Project Manager to lead cross-functional initiatives and champion continuous improvement across the PMO. You will influence without formal authority, mentor teams, and assemble multiple groups to support tactical efforts while delivering projects on time, scope, and budget.

You will manage budgets, vendor contracts, and stakeholder communications, with a focus on customer satisfaction and measurable business outcomes.

Qualifications

• Bachelor's degree or high school diploma with 7+ years of relevant industry experience.
• 5+ years experience as a Project Manager with measurable improvements.
• Proficient in Microsoft Suite.
• Experience managing complex change initiatives with multiple stakeholders.
• Proven ability to implement continuous improvement methodologies.
• Executive presence and ability to present to senior leadership.
• Excellent written and verbal communication skills.

Responsibilities

• Manage multiple complex, high-priority projects within the portfolio and align with organizational objectives.
• Manage project budgets, including vendor contracts, ensuring value within constraints.
• Develop detailed project plans with ownership, deadlines, and accountability for tasks.
• Oversee scope changes and formal change requests.
• Perform risk assessments and develop mitigation plans.
• Improve enterprise-level tracking with reports and dashboards for forecasting.
• Engage stakeholders and keep external clients, internal customers, vendors, and leadership informed of progress and risks.
• Lead vendor relationships across projects to ensure clear responsibilities and compliance.
• Mentor junior team members and support PMO strategic goals.
• Pursue ongoing learning and certifications to maintain proficiency.

Skills

Project management

Change management

Executive presence

Communication

Vendor management

Education

Bachelor's degree

High school diploma + 7+ years experience

Tools

Microsoft Suite

Smartsheet

Jira

MS Project

Job description

The Senior Project Manager serves as a dynamic change agent and aggressively leads business process improvements and cross functional projects. This role provides sustained improvement to critical operational processes to help management achieve strategic goals and impact financial results. This role is responsible for challenging conventional thinking, mentoring other leaders and team members, and assembling multiple teams to support tactical efforts and serving as both a role model for change and coach. The person should be able to act with the highest professionalism, exercise independent judgment and decision-making, while weighing the interests of multiple stakeholders. This role exercises significant influence without formal authority, including managing vendors, clients, and internal stakeholders to deliver projects on time, within budget, within scope, and with customer satisfaction, while also ensuring a positive experience for the project delivery team. The Senior Project Manager also helps build the PMO talent pipeline to support the growth of the organization.

Requirements

Major Responsibilities/Activities

• Manage multiple complex, high-priority projects within the project portfolio, aligning project delivery with organizational objectives and priorities.
• Manage project budgets, including vendor contracts, ensuring projects deliver value within budgetary constraints.
• Build and manage detailed project plans with clear ownership and deadlines, and hold vendors, clients, and internal team members accountable for completing tasks on time.
• Manage and communicate changes to project scope and facilitate formal change requests.
• Perform risk assessment, identifying and documenting project risks early and often. Recommend and own risk mitigation plans.
• Improve enterprise level tracking of products, projects, KPIS, and resources to better forecast needs, resolve issues, and improve processes, including building reports and dashboards.
• Manage stakeholder engagement and keep all interested parties (external client, internal customer, vendors, developers, C-Suite, etc.) informed of project progress, risks, and delays.
• Drive continuous improvement initiatives for the PMO, implementing Agile, Waterfall, and other methodologies to improve performance and outcomes.
• Lead end-to-end vendor relationships across multiple projects, ensuring clear responsibilities, accountability, and compliance.

Other Responsibilities/Activities

• Coach and mentor junior team members and help foster their professional development. Set the standard for project management excellence by demonstrating best practices.
• Assist in developing the strategic mission and goals of the PMO, in conjunction with Product Management, Software Engineering, and Operations.
• Plan and lead refresher activities and forums for continual learning with the PMO group as well as specific departments or groups within the company as needed.
• Perform and/or provide backup assistance for the Director of Project Management.
• Continuously develop industry and leadership skills. Attend conferences and training as required to obtain new certifications and/or maintain proficiency and/or certifications related to Project Management.
• Conduct all job tasks, duties, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations.
• Consistently support and demonstrate the company mission and values.
• Perform other related duties as assigned, being willing and able to adapt to changes in work environment, procedures, priorities, and job responsibilities.

Required Education, Skills, & Experience

• Bachelor's degree (or high school diploma with 7+ years of relevant industry experience)
• 5+ years experience as a Project Manager, with proven track record of driving measurable business improvements
• Proficient in Microsoft Suite
• Experience managing complex change initiatives with multiple stakeholders
• Proven ability to implement continuous improvement methodologies
• Demonstrates executive presence and assertiveness, and capable of/comfortable with presenting to Executive and Senior-level leadership teams
• Excellent oral and written communication skills required with a heavy emphasis on documentation of processes and projects

Preferred Education, Skills, & Experience

• Strong understanding of healthcare revenue cycle management
• Strong understanding of and experience with vendor management
• Proficient in project management software (i.e. Smartsheet, Jira, MS Project, etc.)
• Familiarity with financial tracking and portfolio-level reporting activities

Pay: $80,000 annually, with final compensation based on the candidate’s qualifications, experience, and business needs. Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package, including a retirement plan, health coverage, paid time off and other benefits provided in accordance with applicable law. Visit https://emsmc.com/careers/ to explore our total rewards package.

Employees must be able to perform the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities as needed to support their ability to perform these essential functions. If you require an accommodation for this position or to participate in the application process, please contact HR at [e-mail].

The responsibilities and duties outlined in this job description are not exhaustive and may be subject to change to meet the needs of the business. This job description is not an implied contract of employment and does not alter the at-will employment relationship.

There is no anticipated closing date for applications; The role will remain open until filled.

Applicants must be authorized to work in the United States now and in the future; this role does not offer current or future visa sponsorship.