Senior Project Manager

Clio; New York (NY); Hybrid; USD 127,000 - 171,000; Full time

Benefits offered by this job

Hybrid work environment

Flexible time off (20 days)

401k matching

Top-tier health benefits

Dental & Vision insurance

Clioversary program

Job summary

Clio in New York City is seeking a Senior Project Manager to join the Enterprise Customer Team. You will lead large-scale Clio Operate implementations for mid-sized and large law firms, guiding projects from kickoff to hand-off to support.

You will own budgets and profitability, manage timelines, risks, and stakeholder communications, and partner with product and services teams to deliver value quickly, while embracing AI-powered improvement.

Qualifications

• Proven experience as a Project or Program Manager delivering projects on time and on budget
• Experience managing projects with Agile methodologies
• Strong change management and communication skills
• Understanding of SaaS architecture and working with technical teams
• Ability to explain technical concepts to non-technical audiences
• Interest in using AI to improve processes

Responsibilities

• Leading Clio Operate implementations for mid-sized and large law firms from kickoff through hand-off to support
• Guiding projects through requirements workshops, sprints, UAT, and business change
• Owning project budgets, financial reporting, and profitability
• Managing project plans, timelines, risks, and complex problem solving
• Coordinating resources across a portfolio of projects and teams
• Building strong client relationships and proactive communication to keep on track
• Supporting clients through business change to ensure rapid value adoption
• Collaborating with product and services teams to turn features into client best practices
• Driving continuous process improvements within Service Delivery engagements

Skills

Project management

Agile

Change management

SaaS

Communication

AI interest

Job description

Remote Options Remote - CT, USA, Remote - NJ, Remote - NY, USA

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are currently seeking a Senior Project Manager to join our Enterprise Customer Team in New York City. We're looking for someone who combines a deep understanding of their domain with a passion for solving problems, creating value, and pushing beyond what's expected.

What your team does:

Clio Operate (formerly ShareDo) is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes through the cloud. With our platform, firms can easily build a CMS that works for each legal department's unique needs, allowing them to manage more cases with the same resources, improve profitability, and deliver a market-leading client experience.

What you'll work on:

• Leading Clio Operate implementations for mid-sized and large law firms, from kickoff through hand-off to support
• Guiding projects through each stage of the implementation lifecycle, including requirements workshops, playbacks, sprints, user acceptance testing, and business change
• Owning the commercial success of your projects, including budgets, financial reporting, and profitability
• Managing project plans and timelines, identifying risks early, and solving complex problems as they come up
• Managing resources across a portfolio of projects, from small part-time teams to project teams of 10 or more
• Building strong relationships with client stakeholders and communicating proactively to keep projects on track and clients happy
• Supporting clients through business change so users adopt the platform and see value quickly
• Partnering with internal teams to stay current on product features and turn them into best practices for clients
• Driving continuous improvement in how we deliver, working within the Service Delivery engagement process

What you may have:

• Proven experience as a Project or Program Manager, delivering projects on time, on budget, and above client expectations, including project financial reporting
• Experience managing projects with Agile methodologies and driving iterative delivery in a fast-moving environment
• Strong change management skills and a passion for helping businesses change through technology
• An understanding of SaaS architecture and modern software methodologies, and the ability to work closely with technical teams
• Excellent communication skills, with the ability to bring together clients, stakeholders, and cross-functional teams and explain technical concepts to non-technical audiences
• A keen interest in improving your craft by using AI

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• EAP benefits for you and household members, including counseling and online resources
• 401k matching and Child Education Savings
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is $126,700 to $171,400 USD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

In-house performance coach, Katie, helps Clions accelerate their career development.

At Clio, we're creating a human and high performing culture. That means you'll be encouraged and supported to do your best work. Find out what keeps us grounded. Learn more.

Every day I am surrounded by a group that keeps me laughing, but also inspires me with their hard work and ingenuity. Everyone here goes out of their way to help each other learn and grow.

Summary:

We are currently seeking a Senior Project Manager to join our Enterprise Customer Team in New York City. We're looking for someone who combines a deep understanding of their domain with a passion for solving problems, creating value, and pushing beyond what's expected.

What your team does:

Clio Operate (formerly ShareDo) is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes through the cloud. With our platform, firms can easily build a CMS that works for each legal department's unique needs, allowing them to manage more cases with the same resources, improve profitability, and deliver a market-leading client experience.

What you'll work on:

• Leading Clio Operate implementations for mid-sized and large law firms, from kickoff through hand-off to support
• Guiding projects through each stage of the implementation lifecycle, including requirements workshops, playbacks, sprints, user acceptance testing, and business change
• Owning the commercial success of your projects, including budgets, financial reporting, and profitability
• Managing project plans and timelines, identifying risks early, and solving complex problems as they come up
• Managing resources across a portfolio of projects, from small part-time teams to project teams of 10 or more
• Building strong relationships with client stakeholders and communicating proactively to keep projects on track and clients happy
• Supporting clients through business change so users adopt the platform and see value quickly
• Partnering with internal teams to stay current on product features and turn them into best practices for clients
• Driving continuous improvement in how we deliver, working within the Service Delivery engagement process

What you may have:

• Proven experience as a Project or Program Manager, delivering projects on time, on budget, and above client expectations, including project financial reporting
• Experience managing projects with Agile methodologies and driving iterative delivery in a fast-moving environment
• Strong change management skills and a passion for helping businesses change through technology
• An understanding of SaaS architecture and modern software methodologies, and the ability to work closely with technical teams
• Excellent communication skills, with the ability to bring together clients, stakeholders, and cross-functional teams and explain technical concepts to non-technical audiences
• A keen interest in improving your craft by using AI

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• EAP benefits for you and household members, including counseling and online resources
• 401k matching and Child Education Savings
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is $126,700 to $171,400 USD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.