Senior Project Manager

intlx Solutions, LLC; Hingham (MA); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Intlx Solutions, LLC seeks a Senior Project Manager to lead the delivery of its most complex, high-value implementations and manage strategic customer relationships. You will drive end-to-end projects, coordinate multi-site deployments, and align cross-functional teams across engineering, vendors, and customers.

Reporting to the Director of Customer Experience, you will mentor junior PMs, help refine delivery standards, and support pre-sales with delivery feasibility input, timeline estimates,

Qualifications

• 6-10 years of project management experience in telecommunications, IT services, or related technical delivery environments

Responsibilities

• Own end-to-end delivery of large, complex, or multi-phase implementation projects.
• Develop comprehensive project plans for complex engagements with interdependencies across engineering teams, vendors, carriers, and customer workstreams.
• Identify and manage project risks, driving mitigation strategies and escalating unresolved risks with options.
• Lead cross-functional project teams through complex delivery challenges and maintain alignment on schedule and scope.
• Review and contribute to statements of work, proposals, and change orders for complex opportunities.
• Develop and refine project delivery standards, templates, and best practices.

Education

College degree appreciated

Job description

Senior Project Manager

Position Overview

The Senior Project Manager leads delivery of the organization's most complex, high-value implementation projects while managing strategic customer relationships and contributing to the improvement of Intlx Solutions' project delivery practice. This role carries the same dual focus as the Project Manager - internal delivery rigor and external customer ownership - but operates with greater scope, higher-stakes accounts, and a broader influence on how the PM team functions.

Reports To

Director of Customer Experience

Key Responsibilities

Complex Project Leadership & Delivery

• Own end-to-end delivery of large, complex, or multi-phase implementation projects - including enterprise contact center deployments, multi-site rollouts, and high-value customer programs.
• Develop comprehensive project plans for complex engagements, managing interdependencies across multiple engineering teams, vendors, carriers, and customer workstreams.
• Proactively identify and manage project risks, driving mitigation strategies and escalating unresolved risks to the Director of Customer Experience with clear options and recommendations.
• Lead cross-functional project teams through complex delivery challenges - maintaining momentum, resolving blockers, and keeping all parties aligned on schedule and scope.
• Review and contribute to statements of work, project proposals, and change orders for complex opportunities, ensuring commitments are realistic and clearly defined.
• Develop and refine project delivery standards, templates, and best practices that improve consistency and quality across the PM team.

Strategic Customer Management & Peer Development

• Own relationships with key customer accounts at the program level - maintaining executive-level contacts, leading quarterly reviews, and ensuring sustained customer confidence in Intlx Solutions.
• Lead customer escalation resolution for significant delivery issues, communicating with customer leadership and driving internal recovery actions.
• Support pre-sales on complex opportunities by providing delivery feasibility input, timeline estimates, and risk assessments during the solution design phase.
• Serve as a resource and informal mentor for Project Managers - providing guidance on complex situations, reviewing project plans, and sharing delivery experience.
• Represent the PM function in cross-functional discussions involving process improvement, tooling changes, or new contract requirements.

Qualifications

Education

• A college degree is appreciated but not required. We value practical experience, sound judgment, and the ability to deliver.
• Equivalent combination of education and extensive project management experience

Experience

• 6-10 years of project management experience in telecommunications, IT services, or a related technical delivery environment.
• Proven track record managing complex, multi-phase projects with enterprise customers and cross-functional delivery teams.
• Experience in customer-facing program management including executive relationship ownership and escalation management.
• Background in pre-sales support including delivery scoping, statement of work development, and risk assessment.

Certifications

• Required: PMP (Project Management Professional)
• Preferred: PgMP (Program Management Professional) or equivalent
• Preferred: ITIL Foundation or Practitioner
• Preferred: Any telecommunications or UC industry training

Working Conditions

• Standard business hours with flexibility for executive customer availability, go-live events, and escalation response across time zone
• 30-40% travel including regular overnight stays for complex project engagements and customer executive meetings
• Primarily office-based or remote; senior escalation contact during active high-priority project phases