Senior Project Manager

Premier Talent Partners; Austin (TX); Remote; USD 64,000 - 98,000; Full time

Job summary

Premier Talent Partners is seeking a proactive, customer-facing Project Manager to deliver implementation and professional services engagements for Cloudflare. The role manages 15–20 concurrent mid-size to large projects from kickoff to closure, owning scope, schedule, and budget aligned to SOW/SDD.

You will collaborate with consultants, account teams, and customer stakeholders, driving issues to resolution while leveraging Jira, Salesforce, and PSA tools.

Qualifications

• 5+ years PM experience, incl 3+ years on customer-facing projects in tech or SaaS.
• Experience managing 10+ concurrent projects with scope, schedule & budget accountability.
• Experience delivering against an SOW/Service Description, incl change requests & forecasting.
• Knowledge of waterfall, agile, and hybrid delivery; PMI/PMBOK practices.
• Clear, confident written and verbal communication with senior stakeholders.
• Experience handling escalations calmly, with urgency.
• Ownership mindset in a fast-moving environment with evolving processes.
• Technical literacy in networking and security concepts (DNS, CDN, WAF, DDoS, Zero Trust/SASE).
• Proficient with Jira, Salesforce, and PSA tools; Smartsheet or MS Project.

Responsibilities

• Manage a portfolio of 15–20 concurrent customer engagements from kickoff through closure.
• Own scope, schedule, and budget against the SOW or SDD; track hours and burn rates; manage changes.
• Select the right delivery approach (waterfall, agile, or hybrid) for each engagement.
• Run customer-facing governance, including kickoff meetings, project plans, status reports, RAID logs, and executive updates.
• Drive deliverables to completion and secure formal customer acceptance and sign-off.
• Coordinate cross-functional teams to keep work on track and remove blockers.
• Manage risks and escalations, including migration and cutover risks.
• Ensure clean handoffs from Sales to Delivery and from Delivery to Customer Success.
• Maintain accurate project data in Jira, Salesforce, and PSA tools for leadership visibility.
• Leverage AI tools to automate routine tasks like status reports and meeting notes.

Skills

Project management

Customer-facing

SOW/SDD management

PMI/PMBOK

Delivery methodologies

Stakeholder comms

Networking basics

Jira/Salesforce/PSA tools

Budgeting/Forecasting

Education

Bachelor's degree

Tools

Jira

Salesforce

Certinia

Kantata

ServiceNow SPM

Smartsheet

MS Project

Job description

Location: 100% Remote (Central Time)

Work Schedule: M-F 9am-6pm

Duration: 5 Months

Compensation: $46.55 - 71.26/hr

The Professional Services team is looking for a proactive, customer-facing Project Manager to deliver implementation, migration, and professional services engagements across our products and solutions. You will help customers move onto Cloudflare—whether they are migrating from another provider or deploying greenfield—while managing a portfolio of 15–20 concurrent mid-size to large engagements from kickoff to closure.

You will own the scope, schedule, and budget against a Statement of Work (SOW) or Service Delivery Description (SDD), working closely with company consultants, account teams, and customer stakeholders. As a self-starter, you will build strong customer relationships, spot issues early, and drive them to resolution.

What You'll Do

• Manage a portfolio of 15–20 concurrent customer engagements from kickoff through formal closure.
• Own scope, schedule, and budget against the SOW or SDD. Track hours and burn rates, and manage changes through a formal change request process.
• Select the right delivery approach (waterfall, agile, or hybrid) for each engagement in alignment with PMI standards.
• Run customer-facing governance, including kickoff meetings, project plans, status reports, RAID logs (risks, actions, issues, decisions), and executive updates.
• Drive deliverables to completion and secure formal customer acceptance and sign-off.
• Coordinate cross-functional teams (Consultants, Solutions Engineers, Account Executives, CSMs, Support, and Partners) to keep work on track and remove blockers.
• Manage risks and escalations, including migration and cutover risks, raising issues early with clear options and recommendations.
• Ensure clean handoffs from Sales to Delivery at the start of each engagement, and from Delivery to Customer Success at closure.
• Maintain accurate project data in Jira, Salesforce, and PSA tools to give leadership clear visibility into project health, utilization, and forecasting.
• Leverage AI tools to work more efficiently, automating routine tasks like status reports and meeting notes.

What You Bring

• 5+ years of project management experience, including 3+ years managing customer-facing projects in professional services, consulting, or implementation delivery at a technology or SaaS company.
• Proven experience managing 10+ concurrent projects with accountability for scope, schedule, budget, and customer satisfaction.
• Hands-on experience delivering against an SOW or service description, including managing change requests and project financials (hours, burn rate, and forecasting).
• Working knowledge of waterfall, agile, and hybrid delivery methodologies, as well as PMI/PMBOK practices.
• Clear, confident written and verbal communication skills with customer stakeholders up to the director level.
• Experience handling escalations and difficult conversations calmly, professionally, and with urgency.
• Strong sense of ownership: proactive, organized, and effective in a fast-moving environment where processes are continually evolving.
• Technical literacy in networking and security concepts (e.g., DNS, CDN, WAF, DDoS, Zero Trust/SASE) with the ability to follow technical discussions and understand migration dependencies.
• Proficiency with Jira, Salesforce, and a PSA tool (e.g., Certinia, Kantata, ServiceNow SPM), alongside Smartsheet or MS Project.

Nice to Have

• PMP or CAPM certification; agile certification (e.g., PMI-ACP, CSM, or SAFe).
• Delivery experience at a cybersecurity, networking, or cloud provider.
• Experience migrating customers from competing CDN, security, or SASE vendors.
• Bachelor's degree in business, information technology, a related field, or equivalent experience.

Work authorization: At this time, we are unable to offer employment sponsorship.