Senior Project Engineer (MSP-Hybrid)

ModernIT; La Verne (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Modern IT in La Verne, CA, is seeking a Senior Professional Services Engineer to represent the firm in the field during transitions, deployments, and network setups, ensuring clean handoffs and well‑documented environments.

This role emphasizes quality, client communication, and a disciplined approach to deployment. You will lead projects onsite and remotely, align with client needs, and capture outcomes to support ongoing improvements and customer success.

Qualifications

• Senior Professional Services engineer with proven field deployment experience.
• Strong focus on quality, client communication, and continuous improvement.
• Experience in MSP environments a plus.

Responsibilities

• Provide remote and onsite client services.
• Complete projects on schedule and on budget.
• Adhere to established project processes and documentation.

Job description

• Department:Professional Services

• Type:Full-time - Hybrid (3 days at the office, 2 days remote)
• Location:La Verne office with on‑site client visits
  

About Modern IT

Modern IT is a new kind of MSP: more intentional, more informed, and more inspired. Founded on the belief that today’s business needs require different,we’verewritten the rules of IT against tool sprawl and hardware that creates more headaches than help. Our ideology is simple: IT should put people and business into motion, not stand in the way. By thoughtfully putting services over servers, training and trust over technology, and heartbeats over hardware, we help harmonize people and processes and create IT ecosystems that foster calm,spur confidence, and energize people in the right direction: forward.

On a mission to power vital business impact through our transformative perspective,we’relooking for other thoughtful experts who look to put people first, act with conviction, and build for better to join our team. As our people energize our customers forward, Modern IT is where their own careers gain direction, speed, and ultimately – impact. Join Modern IT to transcend limits and transform your own potential. Move with us, move with momentum.

Modern IT is a platform-centric managed services provider that propels businesses into the digital age through strategic partnerships with Microsoft and ConnectWise. With a global clientele and a diverse team distributed across various geographies, we are poised at the cusp of innovation and technological advancement.

Why this role exists

TheProfessional ServicesEngineer is the face of Modern IT in the field. When a client is cutting over to new infrastructure, refreshing their devices, or standingup a new network environment, they are experiencing Modern IT in the most visible, tangible way. What happens in those moments - how cleanly the work is executed, how clearly expectations are set, how well the environment is documented and handed off - shapes what the client believes about us long after the project closes.

At Modern IT, we believe this work demands more than technical execution. It demands someone who thinks about quality, client communication, and continuous improvement in equal measure. We are building a Professional Services team led by engineers who combine technical depth, deployment precision, field leadership, and a commitment to leaving every environment better than theyfound it.

Through disciplined execution and healthyutilization, this role directly generates the non-recurring revenue that Professional Services is planned to deliver.

Who Thrives in This Role

This role is for the seniorProfessional Servicesengineer who has seen enough sloppy deployments to know there is a better way.

You may already be the person clients trust most onsite - the one who asks good questions before touching anything, who labels cables without being asked, who flags a scope issue before it becomes a project blowup. You enjoy the technical challenge of deployment work, but you also take pride in how the engagement feels from the client's side.

You do not want to spend your career executing deployments that are forgotten by the next quarter. You want to builda track recordof clean handoffs, satisfied clients, and projects that close on time and on budget. You care about documentation because you understand that what is not captured does not exist.

You are also someone who wants to grow, and you recognize that the bestProfessional Services engineertoday understand not just hardware and networking, but endpoint management, identity, device lifecycle, and how all of it ties back to the client's long‑term environment health.

If you are energized by field execution, client trust, technical ownership, and the opportunity to set a higher standard for how MSP project delivery looks and feels, this role was built for you.

Success Factors

DepartmentalScorecards

Maintain a thorough understanding of all department KPIs, as well as an understanding of the importance of each KPI and KPI target, including the following:

• Number of Open Projects

• Number of Projects Closed

• Number of Open Overbudget Projects

• Number of Open Onboarding Projects

• Billable Hours Backlog

• Nonbillable Hours Backlog

• CSAT Score

Role SpecificScorecards

Maintain a thorough understanding of all Role Specific KPIs, including an understanding of the importance of each KPI and KPI target, including the following:

• 85% Billable Utilization

• 100% Effective Utilization

• Contributor Hours trending down

• Overbudget Projects trending downward

What You'll Own

Professional Services Project Engagements:

• Provide remote and onsite client services
• Complete projects on schedule and on budget
• Adhere toestablishedproject processes,including:
  • Successfully complete PE tasks in the project intake process
  • Project planning and preparation
  • Equipment setup, configuration, and installation
  • Executetimelymaintenance windows for cutovers
  • Provide afterhours project services as necessary
  • Confirmation of technical alignment post project
  • Manage scope creep andadditionalproject service requests