Senior Professional Services Engineer – MPS

Jobtailor; La Verne (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Jobtailor in California seeks an experienced IT deployment and project engineering expert to lead onsite engagements and remote services for clients. You will deliver network infrastructure deployments using UniFi and Cisco Meraki, configure Microsoft Intune, and manage end-to-end project documentation and PSA data in ConnectWise.

The role requires strong communication with clients and stakeholders, ability to handle multiple tasks under pressure, and willingness to travel regularly across

Qualifications

• 7+ years in IT deployment, project engineering, or systems integration with onsite leadership.

Responsibilities

• Provide remote and onsite client services.

Skills

IT Deployment Experience

Microsoft Intune

Networking Fundamentals

Project Documentation

ConnectWise/ PSA

Tools

ConnectWise PSA

Microsoft 365

Ubiquiti UniFi

Cisco Meraki

Job description

• Provide remote and onsite client services
• Complete projects on schedule and on budget
• Adhere to established project processes, including:
• Successfully complete PE tasks in the project intake process
• Project planning and preparation
• Delivery of equipment for projects
• Equipment setup and configuration
• Execute timely maintenance windows for cutovers
• Provide afterhours project services as necessary
• Confirmation of technical alignment post project
• Manage scope creep and additional project service requests
• Completion of project technical documentation
• Maintain project status documentation
• Time entry and tracking in PSA
• Acquire vendor support as necessary
• Deploy and troubleshoot LAN/WAN infrastructure, including switches, routers, firewalls, and wireless access points.
• Perform network assessments and validate connectivity requirements before and after deployment.
• Coordinate with ISPs, third-party vendors, and client stakeholders to resolve connectivity issues without delay.
• Maintain accurate change records, including updated onsite photos of newly deployed equipment.
• Lead P1 incident coordination at client sites to ensure fast recovery and minimal downtime.
• Perform onsite walkthroughs to validate that vendor work meets Modern IT standards.
• Flag deficiencies, drive remediation, and formally sign off on subcontractor deliverables before project handoff.
• Maintain complete subcontractor documentation, including labeling, photos, and as-built records.
• Update project documentation after every deployment with accurate as-built records, lessons learned, and outstanding items.
• Create and improve deployment runbooks, client-specific environment notes, and troubleshooting guides that compound value across the PS team.
• Maintain high-quality PSA data in ConnectWise, including time entries, task notes, scope changes, and project status.
• Participate in the PS daily huddle, weekly department meeting, and scheduled 1:1s
• Attend New Project KT meetings with the Design Desk and vCIO for each assigned project
• Hold regular sync-ups with the PM to verify schedule and budget status; support or lead client project status meetings as needed
• Contribute subject matter expertise to the bi-weekly Standards Committee
• Peer review proposals to validate solution designs before they are sold
• Provide solutions design assistance to the Design Desk as needed

Requirements

• 7+ years of experience in IT deployment, project engineering, or systems integration roles, including time leading onsite engagements.
• Demonstrated hands-on experience with Microsoft Intune, including endpoint enrollment, policy configuration, and deployment troubleshooting.
• Hands-on experience with Ubiquiti UniFi and Cisco Meraki platforms.
• Strong networking fundamentals, including TCP/IP, VLANs, routing, switching, firewalls, wireless, DNS, DHCP, and WAN/LAN troubleshooting.
• Experience with Entra ID, Autopilot, and Microsoft 365 environments including hybrid identity configurations.
• Proven ability to communicate clearly with clients, stakeholders, and subcontractors of varying technical backgrounds, especially under pressure.
• Proven Track Record: Demonstrates a history of achieving organizational goals while maintaining high levels of operational success and client satisfaction
• Ability to manage multiple concurrent tasks and remain composed in high-pressure, onsite environments.
• Willingness and ability to travel regularly to client sites in the Southern California region.
• Strong documentation discipline - time entries, project notes, as-built records, and change documentation completed accurately and on time.
• Microsoft platform: MD-102 (Endpoint Administrator), AZ-104 (Azure Administrator), MS-900, AZ-900, or equivalent hands-on experience.
• Networking: CompTIA Network+, CCNA, UniFi/Ubiquiti Academy, or Cisco Meraki certification.

Core Competencies

Demonstrates extensive experience in IT deployment and project engineering, with a strong focus on network infrastructure, client communication, and project documentation. Proficient in managing multiple tasks in high-pressure environments while ensuring operational success and client satisfaction.

Highest-signal resume keywords

• IT Deployment Experience
• Microsoft Intune Proficiency
• Networking Fundamentals
• Project Documentation Discipline
• CompTIA Network+ Certification

ATS Optimization Keywords

Hard Skills

• Project Planning
• LAN/WAN Troubleshooting
• Endpoint Enrollment
• Policy Configuration
• Routing
• Switching
• Firewalls
• DNS
• DHCP
• VLANs

Soft Skills

• Clear Communication
• Composure Under Pressure
• Client Relationship Management
• Team Collaboration
• Problem-Solving

Certifications & Qualifications

• MD-102
• AZ-104
• MS-900
• AZ-900
• CompTIA Network+
• CCNA

Industry Keywords

• Project Engineering
• Systems Integration
• Change Documentation
• Technical Alignment
• Vendor Coordination

Tools & Technologies

• Microsoft 365
• Ubiquiti UniFi
• Cisco Meraki
• ConnectWise
• PSA