Senior Programs Specialist

Food Bank of Central & Eastern North Carolina; Lake Forest (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

The Food Bank of Central & Eastern North Carolina is seeking a Senior Program Specialist (Outreach & Logistics) to coordinate senior distributions, engage with partner agencies, and ensure program compliance across the 34-county service area.

You will collect data, support reporting, provide training and technical assistance to partners, and build capacity to expand access to senior programs while maintaining high standards of service.

Qualifications

• Undergraduate degree in Human Services, Social Work, Non-Profit Management, or related field.
• ServSafe Manager’s Certification required or eligible to complete within 90 days of employment.
• 2+ years of program management experience, community engagement, or customer service.

Responsibilities

• Coordinate and execute multiple monthly senior programs distributions across the service area, adapting to locations and operating conditions.
• Conduct outreach to increase enrollment among eligible participants and expand program access through partner agencies.
• Coordinate the ordering, delivery, and distribution schedules for senior boxes.
• Exercise sound judgment and take timely action in the field to address operational challenges and ensure continuity of services.
• Build and maintain relationships with partner agencies, providing training and compliance guidance to support program administration.
• Collaborate with team members across departments to strengthen communication and expand resources for agency development.

Skills

MS Office

Community Engagement

Communication & Facilitation

Customer Service

Spanish language

Education

Undergraduate degree in Human Services

Tools

Microsoft Office Suite

Job description

Description

Join Us in the Fight Against Hunger!

At the Food Bank of Central & Eastern North Carolina, we believe in a future where no one goes hungry. Our mission is simple but powerful: Nourish people. Build solutions. Connect communities.

We’re looking for passionate, dedicated people to bring their talents to an organization where every role makes a real difference. Guided by our values - Integrity, Compassion, Dedication, Teamwork, and Fun - we work hard, support one another, and celebrate the impact we create together.

If you’re ready to put purpose at the center of your career, we’d love to have you on our team!

About the Role

The Senior Program Specialist (Outreach and Logistics) provides program coordination and oversight, partner support, data management, compliance, training, and relationship management to support the effective implementation and continuous improvement of Senior programs. This position serves as a key point of contact for partner agencies, program sites, community organizations, and other stakeholders, providing guidance, technical assistance, and resources to support program participation and success.

The Program Specialist collects and manages program data, supports reporting and monitoring activities, conducts site visits and program reviews, and ensures program activities align with applicable organizational, programmatic, contractual, and regulatory requirements. Through strong relationships, responsive support, and capacity‑building efforts, the position contributes to equitable access to programs and advances the goals of the Food Bank’s strategic plan.

Primary Responsibilities:

Program Coordination & Implementation:

• Coordinate and execute multiple monthly senior programs distributions across the service area, adapting to varying locations and operating conditions while ensuring efficient operations and compliance with applicable federal program requirements.
• Conduct outreach to increase enrollment among eligible participants and expand program access through partner agencies, particularly in underserved communities.
• Coordinate the ordering, delivery, and distribution schedules for senior boxes.
• Exercise sound judgment and take timely, appropriate action in the field to address operational challenges, maintain continuity of services, and ensure a positive neighbor experience.

Partner Engagement & Relationship Management:

• Build and maintain relationships with partner agencies throughout the service area, providing training, resources, and compliance guidance to support effective senior program administration.
• Collaborate with team members across departments to strengthen communication, streamline partner agency support and oversight, and expand resources available to support agency development.

Program Compliance & Quality Assurance:

Monitors program implementation through site visits, documentation reviews, reporting, and other quality assurance activities.

Data Management & Reporting:

Collects, validates, maintains, and analyzes program data to support reporting, program monitoring, decision-making, and continuous improvement.

• Maintain accurate and timely distribution records, delivery logs, site schedules, and other required program documentation.

Training, Education & Technical Assistance:

Provides training, education, technical assistance, and resources to partners and stakeholders to promote effective program implementation.

Customer & Program Support:

Responds to questions, addresses programmatic issues, and provides timely guidance and support to partners, sites, and other stakeholders.

• Respond promptly and effectively to inquiries from partner agencies and neighbors regarding senior programs through email, telephone, and in-person interactions.

Capacity Building & Continuous Improvement:

Identifies opportunities to strengthen partner capacity, improve program processes, expand access, and enhance program outcomes.

Regulatory & Funding Compliance:

Ensures assigned program activities and documentation comply with applicable federal, state, local, contractual, and funding requirements

The above statements are intended to describe the general nature of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Requirements

Education:

• Undergraduate degree (Associate or Bachelor) in Human Services, Social Work, Non-Profit Management, or related field. An equivalent combination of education and directly related professional experience, as indicated in the experience section, may substitute for the degree requirement.

Certifications:

• ServSafe Manager’s Certification required or eligible to complete within 90 days of employment.

Experience:

• 2+ years of experience in program management, community engagement, or customer service.
• 2+ years working with diverse populations and communities facing food insecurity.
• 2+ years of experience working with government-funded programs, such as the Commodity Supplemental Food Program (CSFP) and Summer Food Service Program (SFSP) preferred.
• Experience in nonprofit or mission‑driven environments preferred.

Additional Requirements:

• Valid North Carolina driver’s license and excellent driving record. Ability to travel throughout the Food Bank’s 34‑county service area.

Skills

• Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and comfortable learning new technology platforms.
• Community Engagement: Skilled at fostering trust, facilitating dialogue, and engaging diverse community members in program development and delivery.?
• Communication & Facilitation: Ability to demonstrate exceptional interpersonal, verbal, and written communication skills with a proven ability to facilitate discussions, foster collaboration, and translate complex ideas into clear, compelling messages for diverse audiences.
• Customer Orientation: Ability to provide responsive and professional customer service by addressing inquiries, maintaining clear communication, and ensuring a positive experience for assigned customers.
• Language Skills: Ability to effectively communicate in both English and Spanish preferred.

Competencies:

• Collaboration & Teamwork: Ability to work across teams, departments, and functions to achieve shared goals.
• Planning & Organization: Ability to manage time, priorities, and resources effectively to achieve desired outcomes.
• Creative Problem Solving: Ability to break down complex problems, gather and evaluate relevant information, and make sound, timely decisions.
• Results‑Based Accountability: Ability to take full ownership of one’s responsibilities, commitments, and outcomes.
• Adaptability & Continuous Learning: Ability to adjust effectively to change, remain resilient in the face of uncertainty, and actively seek opportunities to grow.
• Food Bank Mission Mindset & Impact: Ability to connect individual work to the Food Bank’s mission, values, and commitment to the communities it serves.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this position, the employee is regularly required to communicate clearly, hear, and interact effectively with others without deliberate impediment (e.g., wearing or listening to headphones). The employee frequently sits and uses hands and fingers to handle, feel, or operate objects and equipment. The employee is regularly required to stand, walk, reach with arms and hands, climb, balance, stoop, crouch, crawl, and lift and/or move up to 60 pounds.

Specific vision abilities required include close vision.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Working Conditions

While performing the responsibilities of this position, the employee will work in a variety of settings, including an office environment, warehouse, and off‑site partner or community locations. This requires frequent travel by automobile, transit van, or large truck within the Food Bank’s 34‑county service area.

In warehouse and kitchen environments, the employee may occasionally be exposed to moving mechanical parts, vehicles, temperature fluctuations, and moderate noise levels. Safety toe footwear with non‑skid soles is required.

These working conditions are representative of the environments an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Equal Opportunity Employer

We are an equal opportunity employer. We do not regard race, color, religion, national origin, age, sex, pregnancy, marital status, disability, genetic information, veteran status, sexual orientation, or any protected class characteristic when seeking to hire. This practice, in addition to hiring, applies to our recruiting, training, transfers, promotions, job benefits, pay, dismissal practices, social and recreational activities, and any other term or condition of employment.

We care about our employees, our candidates, and our community. As such, please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.